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Contact Center Software - Page 8

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Enghouse eKMS logo

Enghouse eKMS

4.2
(12)

Internal & external knowledge base and forum management

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SmartSupport is a knowledge management platform that combines knowledge base, community forums, and help desk capabilities. Search engine, internal/external kb moderator tools, workflows, ticketing, custom forms, editor, article templates and snippets, statistics reporting, drafts and much more.

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Eloquant logo

Eloquant

4.3
(11)

Cloud Contact Center Customer Experience platform

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Eloquant is an all-in-one open Cloud Contact Center CX platform that helps businesses manage, orchestrate, measure, and improve their conversations with their customers.

Its main features include channels such as voice, digital, and self-service conversation, qualification and orchestration, and performance and customer satisfaction surveys.

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Intalk.io logo

Intalk.io

4.1
(13)

Break All Communication Barriers with intalk.io

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Modern Cloud Contact Center with multichannel capabilities with Inbound, Outbound, IVR, and Chat modes

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NICE Workforce Management logo

NICE Workforce Management

4.8
(6)

Workforce management solution

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NICE Workforce Management suite helps companies with their strategic planning, agile scheduling, and AI predictive forecasting through machine learning.

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Cisco Finesse logo

Cisco Finesse

4.8
(6)

Customer Service solution with digital experience

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Cisco Finesse is a digital contact center solution that enhances customer and agent experience with robust features such as direct call transfers, real-time coaching, internal communication channels, call monitoring, and advanced analytics to understand areas of improvement. The system integrates with multiple Cisco communications solutions to provide a unified customer experience while also securely transfering data from one system to another.

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VoiceAnalytics logo

VoiceAnalytics

4.8
(6)

Gain insights out of all your customer interactions

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By processing 100% of customer interactions, VoiceAnalytics automatically provides objective, consistent, and valuable insights and information about each conversation, revealing opportunities to improve customer experience and agent performance in contact centers.

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Sabienzia logo

Sabienzia

4.5
(8)

Digital communication suite for sales and customer service

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Sabienzia is a web-based contact center software for sales and customer service teams that enables digital engagement with customers through web and phone using video, voice, chat and screen sharing - without installation, across devices and from anywhere.

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Pointel Configuration Management Solution logo

Pointel Configuration Management Solution

5.0
(5)

Improve your CX – A Solution to Configuration Drift

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CMS is an online configuration management tool that lets your operators audit, monitor and configure the Genesys infrastructure. It gives a clear picture of the entire change management process lifecycle. CMS helps track and manage an object change throughout its whole life cycle.

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Twilio Flex logo

Twilio Flex

5.0
(5)

Omnichannel customer communications system

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Twilio Flex provides a flexible and scalable omnichannel contact center platform that puts businesses in control of customer interactions. The software gives companies the power to customize every aspect of their customer experience while also meeting the unique needs of each business. Twilio flex includes features such as agent interfaces,communication channels, interaction routing, voicemail, call waiting, callbacks, outbound dialing, cold transfer, warm transfer, and more.

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Glassix logo

Glassix

5.0
(5)

One inbox, countless smiles

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Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. Powered by GPT-4.

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Thrio logo

Thrio

5.0
(5)

Contact center technology. Done right.

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Thrio's CCaaS platform features inbound/outbound voice, full omnichannel, robotic process automation, and built-in AI tools.

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Avaya Experience Platform logo

Avaya Experience Platform

4.6
(7)

Contact center management solution

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Avaya offers a range of tools to manage multichannel interactions, optimize agent workflows, facilitate collaboration and track performance

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QualityDesk logo

QualityDesk

4.6
(7)

Cloud-based contact center tool for customer service.

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QualityDesk is a cloud-based contact center solution that helps sales professionals streamline customer service operations.

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DialerAI logo

DialerAI

4.8
(5)

Cloud callcenter for remote sales and customer communication

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DialerAI is a cloud call center suite helping manage inbound and outbound call routing between prospects and agents. Key features include interactive voice response (IVR), text-to-speech conversion, white labeling, voice broadcasting, and contact management.

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Pascom Cloud logo

Pascom Cloud

3.9
(13)

We upgrade business communications

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Upgrade your business communications with the pascom cloud phone system.

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Focus Contact Center logo

Focus Contact Center

5.0
(4)

Call & Contact Center Software Focus Contact Center

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Focus Contact Center is a cloud-based multichannel call center solution offering phone, chat, email, and SMS integration, call recording and live monitoring.

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Newfies-Dialer logo

Newfies-Dialer

5.0
(4)

Cloud callcenter for remote sales and customer communication

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Newfies-Dialer is an auto-dialer, voice & SMS broadcasting system designed for lead generation, marketing, political campaigning, debt collection, and more

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Samespace logo

Samespace

3.6
(16)

Communication platform for sales & helpdesk teams

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Built from the ground up with cutting edge Internet technologies, Samespace unites your business communication in one place. Businesses can seamlessly engage with customers and prospects using voice or chat, monitor conversations as they happen and manage teams at scale.

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PICS logo

PICS

4.6
(5)

Integrated business process automation platform

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PICS is a business process automation platform for businesses to automate their general business, procurement and sales processes

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PhoneCall logo

PhoneCall

4.6
(5)

Scalable cloud contact center for telemarketing needs

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PhoneCall is a scalable, fully managed contact center solution offering contact management, call flows & predictive dialing for telemarketing & lead generation

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Eureka logo

Eureka

4.6
(5)

Omnichannel speech analytics solution for contact centers

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CallMiner Eureka is a cloud-based speech analytics software, which helps contact centers automatically analyze customers' engagement across various communication channels such as calls, emails, social media platforms, and chat.

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F-RevoCRM logo

F-RevoCRM

4.3
(6)

Cloud-based, open-source CRM software for Japanese market

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F-RevoCRM is a cloud-based, open-source CRM software that is only available in Japanese. The software provides customer relationship management tools and automated workflows, designed for both sales and service departments. F-RevoCRM is suitable for various use cases such as managing leads, cases, inquiries, and sales data. It can be used to manage all contact information and track activity in real-time. Customizable reporting and an optional customer portal are also available.

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Flinkit logo

Flinkit

4.8
(4)

Sales, Marketing, Lead Generation, B2B Commerce

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WhatsApp Business platform for Sales and Marketing

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NFON logo

NFON

3.8
(10)

Integrated Business Communications Platform

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A complete, feature-rich solution for effective and transparent multichannel communication via your web browser connected to Cloudya, our cloud communication platform.

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eVoice logo

eVoice

3.5
(15)

Small business phone software

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eVoice is a virtual phone system and PBX tool for small and medium sized businesses. eVoice provides users with new phone numbers, or it takes your existing phone numbers, adds the ability to use a range of features such as auto-receptionist, recorded greetings, voicemails, conferencing and more.

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