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Top Rated Customer Communications Management Software with Open source - Page 8

Last updated: September 2026

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363 software options

Square Marketing logo

Email and SMS marketing automation tool

Square Marketing is a tool that allows businesses to customize and automate email and text campaigns to boost customer engagement. Expand your business with personalized, one-time and automated
email and text campaigns to keep your customers engaged.

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SendApp logo

Shared WhatsApp inbox with AI, campaigns and unlimited seats

SendApp is a customer messaging platform built on the official WhatsApp
Business API. It provides a shared team inbox on one business number, bulk
campaigns with template management, AI-assisted replies and REST API access.
Every plan includes unlimited operators, with no per-seat pricing.

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Inxide logo

Omnichannel Conversational AI Platform developed by Increso

Inxide by Increso is a conversational AI platform, which helps contact centers personalize interactions through various technologies such as biometric recognition, Natural Language Processing (NLP), smart speaker, and deep learning.

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Kipsu logo

Cloud-based customer communications management software

Kipsu is a cloud-based customer communications management software designed to help airport operators and businesses in hospitality, retail, and higher education sectors engage with clients via various channels such as live chat, in-app messages, SMS, texts, over-the-top (OTT) messengers, and more.

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Gnatta logo

AI Agents and omnichannel support, built for control

Gnatta is an AI-powered customer service platform that brings all channels into one place. Combine workflows, real-time integrations, and AI Agents to automate processes, support teams, and resolve customer queries faster with full visibility and control.

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OptCulture logo

Cloud-based customer loyalty tool for retailers.

OptCulture provides retailers with in-depth analysis of customer purchasing behaviors and preferences, enabling them to tailor their offerings effectively.

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Intaker logo

Cloud-based AI intake & lead management for law firms

Intaker is a cloud-based AI client intake and lead management platform for law firms and service businesses, automating capture.

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VARTA logo

Insights-led Customer Communication Platform

VARTA by FCI CCM helps banks centralize customer communications, deliver AI-driven personalized engagement, ensure compliance, and manage omnichannel alerts, statements, and offers. It improves efficiency, customer insights, retention, and revenue growth.

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Apteco PeopleStage logo

Software for managing and automating multi-channel marketing

Apteco PeopleStage is a campaign automation software for multi-channel marketing. It allows for real-time automation with event triggers, omnichannel orchestration, and AI-enhanced optimization. Integrating with key marketing and analytics tools, it streamlines data and workflows. Features include journey design, segmentation, campaign analysis, and contact management.

Read more about Apteco PeopleStage

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Azuba CCM Platform logo

Turn fragmented communications into meaningful conversations

Azuba's platform enhances customer communication by providing a unified hub for seamless data exchange & interactions across multiple channels. Azuba's CCM Platform supports efficient healthcare workflows with customizable solutions, improving efficiencies, patient care & customer relationships.

Read more about Azuba CCM Platform

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Kenect logo

The AI Engine for Dealers

Kenect is the leading AI for dealerships, trusted by over 10,000 businesses across North America to streamline service, sales, and operations.

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20 Bananas logo

Software for managing and taking orders

20 Bananas offers a cloud-based platform with an order taking app for sales agents, an eCommerce app for professional clients, and a website for wholesale distributors. All in one with a conversational interface.

You can manage with Excel files or connect with your ERP using the documented API for developers.

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OneHash CRM logo

World's 1st FaaS(FOSS+SaaS)

A customer, who is sometimes known as a client or purchaser is the one who receives goods, services, products from a seller for a monetary consideration. Every customer needs to be assigned a unique id. Customer name itself can be the id or you can set a naming series for ids to be generated.

Read more about OneHash CRM

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FieldPulse logo

Cloud-based field service management software

FieldPulse is a cloud-based field service management software designed for service contractors that helps manage business operations and workflows, including customer management, scheduling, project management, estimates and invoices, timesheets, customer portals, and more.

Read more about FieldPulse

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Membit logo

For compliant, monitored employee WhatsApp.

Membit’s Compliant Conversation Platform makes employee’s private WhatsApps customer chats monitored, and efficient in your CRM.

Read more about Membit

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SPREAD logo

Le logiciel pour fidéliser, convertir et animer vos clients.

SPREAD unifie vos canaux (email, SMS, pop-up) pour délivrer des messages personnalisés à chaque étape du parcours client. Créez des campagnes ciblées, suivez leurs performances et améliorez l’engagement grâce à une communication fluide et automatisée.

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tele-LOOK logo

Browser-based live video support for field service & HVAC

tele-LOOK is a zero-install visual support platform for field service, HVAC, and manufacturing. Troubleshoot equipment remotely via single-use SMS link—no apps or logins required. Features an interactive AR laser pointer, audit-proof PDF reports, and 100% GDPR compliance hosted in Germany.

Read more about tele-LOOK

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SleekFlow logo

Cloud-based omnichannel AI platform for businesses

Cloud-based agentic AI platform unifying WhatsApp, Instagram, TikTok, SMS, email, and live chat for omnichannel customer engagement.

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Gallabox logo

A single, collaborative customer communication tool

Gallabox empowers businesses to convert customer conversations into actions by employing WhatsApp Chatbots

Read more about Gallabox

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NinjaChat logo

Live Chat Software

500apps' All-in-One Business Suite features NinjaChat, a Live Chat Software that provides the best customer support for your website visitors. By integrating your live chat with multi-channel communication.

The All-in-One Business Suite by 500apps offers 50 apps for a flat $14.99.

Read more about NinjaChat

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Howazit logo

Howazit collects feedback from customers and acts upon it.

Collect customer feedback at relevant touchpoints, measure customer experience, including metrics like NPS, CSAT and CES, and then take smart actions based on collected feedback to improve customer experience and business performance.

Read more about Howazit

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Appy Pie Live Chat logo

Live chat software for customer experience management

Appy Pie Live Chat Software is a solution for businesses seeking to enhance their customer support and engage with website visitors in real-time. This live chat software offers a range of features that optimize the user experience, provide valuable customer insights, and boost team productivity. Appy Pie Live Chat offers various customization options, allowing businesses to create a branded and visually appealing chat widget.

Read more about Appy Pie Live Chat

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ChatLingual logo

Multilingual customer support software

ChatLingual is a multilingual contact centre solution that supports customer interactions in multiple languages in real-time across chat, email, SMS, and social channels.

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Huggy logo

Huggy is a digital tool with intelligent service solutions

Huggy is an omnichannel customer service solution that makes it possible to centralize messages sent by customers from different channels on a single screen. Companies can build custom service journeys with this tool, from inbound to outbound flows. Available in English, Portuguese, and Spanish.

Read more about Huggy

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Assertive Business logo

With Assertive Business we transform your business success.

At Assertive Business, we offer a wide range of multi-channel communication services, from planning and executing email marketing campaigns to managing social media and chatbots.

Read more about Assertive Business

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