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Epicor CRM Logo

Cloud-based service CRM solution

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Epicor CRM - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: September 2026

Epicor CRM overview

What is Epicor CRM?

Epicor Service CRM is a cloud-based solution that helps you manage your customer relationships from quote to sale, from service to delivery, and beyond.

This powerful solution is designed specifically for automotive service providers and includes features like automated reminders when it's time to schedule an appointment, the ability to keep track of what services have been performed on each vehicle, a way to set up recurring appointments and track their histories and a dashboard with real-time information about your business.

Starting price


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Epicor CRM’s user interface

Ease of use rating:

Epicor CRM reviews

Overall rating

5.0

/5

1

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1.00/10
Rating distribution

5

4

3

2

1

1

0

0

0

0

Epicor CRM's key features

Most critical features, based on insights from Epicor CRM users:

Activity dashboard
Alerts/Notifications
Appointment management
Appointment scheduling
Automated responses
Calendar management
Call reminders
Campaign management
Communication management
Confirmations/Reminders

All Epicor CRM features

Features rating:

Activity dashboard
Alerts/Notifications
Appointment management
Appointment scheduling
Automated responses
Calendar management
Call reminders
Campaign management
Communication management
Confirmations/Reminders
Contact database
CRM
Customer communication
Customer data management
Customer engagement
Customer history
Customer segmentation
Dashboard
Email campaign management
Email management
Email marketing
Email reminders
Engagement tracking
Gift card management
Interaction tracking
Loyalty cards
Loyalty program
Messaging
Mobile access
Mobile alerts
Multi-Channel communication
Multi-Channel marketing
Multi-Location
Online booking
Promotions management
Real-Time reporting
Real-Time updates
Recurring appointments
Reminders
Repair tracking
Reporting/Analytics
Reporting & statistics
Rescheduling
Retention tracking
Rewards management
Scheduling
Service history
SMS marketing
SMS messaging
SMS reminders
Social media integration
Third-Party integrations
Transaction history

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Epicor CRM integrations (1)

Epicor CRM support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base

Training options

Live Online
Webinars
Documentation

Epicor CRM FAQs

Q. Who are the typical users of Epicor CRM?

Epicor CRM has the following typical customers:
Freelancers, Small Business, Mid-size Business, Large Enterprises

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Q. Does Epicor CRM support mobile devices?

Epicor CRM supports the following devices:
Android, iPhone


Q. What level of support does Epicor CRM offer?

Epicor CRM offers the following support options:
FAQs/Forum, Knowledge Base

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