Invent - 2026 Pricing, Features, Reviews & Alternatives

Invent is a cloud-based, no-code platform for building, deploying, and managing AI assistants across customer service, sales, and marketing workflows. Designed for small and mid-sized businesses, solopreneurs, digital agencies, and enterprise teams, it enables non-technical users to configure AI assistants using natural language instructions, ground them in a custom knowledge base, and connect them to 300+ external tools including CRMs, calendars, e-commerce platforms, and productivity apps. Assistants deploy across web chat, WhatsApp, Instagram, Messenger, Telegram, Slack, Gmail, SMS (via Twilio and Telnyx), and email, all managed from a single unified inbox. Website embedding is handled via JavaScript snippet; no on-premises deployment is available.

The platform supports multiple large language models selectable per assistant, including OpenAI GPT, Anthropic Claude, Google Gemini, xAI Grok, and others. A persistent cross-channel memory system stores customer facts, preferences, goals, and experiences across sessions and channels, eliminating repeated context loss. Knowledge base grounding draws assistant responses from uploaded files, pasted text, or full website crawls rather than model defaults. Multimodal input processing supports text, images, audio, video, and documents, with audio and image interpretation available on Gemini models. Prompt caching across all supported models reduces token costs, and per-message cost tracking with spending caps provides granular AI spend control.

Invent includes human-in-the-loop handoff that passes full conversation context to live agents, preventing dead-end bot interactions. Audience segmentation and targeted broadcast campaigns run via WhatsApp, SMS, and email. Auto CSAT scoring, AI Fields for extracting structured data from conversations, and a conversation analytics dashboard support performance monitoring and lead qualification. Agencies and multi-brand operators benefit from sub-organization management, white-label support with custom domains, and assistant duplication for scaling. SOC 2 Type II compliance supports deployment in regulated or security-sensitive environments. An Assistant Playground enables testing before going live, and audit logs provide operational traceability.