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Brand Embassy Logo

Brand Embassy

5.0
(1)

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Social Customer Service Software

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(3)

App Info

Pricing

Features

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Integrations

Brand Embassy Pricing, Features, Reviews and Alternatives

Brand Embassy FAQs

Q. What type of pricing plans does Brand Embassy offer?

Brand Embassy has the following pricing plans:
Pricing model: Subscription
Free Trial: Available

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Q. Who are the typical users of Brand Embassy?

Brand Embassy has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business

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Q. What languages does Brand Embassy support?

Brand Embassy supports the following languages:
Spanish, English

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Q. Does Brand Embassy offer an API?

Yes, Brand Embassy has an API available for use.

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Q. What other apps does Brand Embassy integrate with?

Brand Embassy integrates with the following applications:
Salesforce Service Cloud, Talkdesk, NICE CXone, YouScan, Brandwatch, Mediatoolkit, Avaya Experience Platform, SAP HANA Cloud, 10to8, StreetSmart, Zendesk Suite

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Q. What level of support does Brand Embassy offer?

Brand Embassy offers the following support options:
FAQs/Forum, Chat, Email/Help Desk, Phone Support, Knowledge Base, 24/7 (Live rep)

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Commonly used as

Live Chat
Customer Service
Customer Communications Management
Customer Support
Conversational AI Platform

Brand Embassy product overview

What is Brand Embassy?

Brand Embassy makes customer service personal. We help companies with high volume social customer service demand prioritize and automate the right parts of the customer experience to create relationships built on human connections.

Key benefits of using Brand Embassy

Social Customer Service
Intelligent Routing
Monitor Forums and Blogs
Integrated Customer Profiles
Social Listening

  • Increase customer engagement without adding resources

  • Satisfy customers fast responses and personalized service

  • Scale service operations organically with a ticketing system built for social media

  • Optimize workflows and increase agent utility with intelligent routing

  • Retain customers and build loyalty with relationship routing (same customer, same agent)

  • Personalize and connect with customers with the help of integrated customer profiles

  • Maintain First Response Time during service demand peaks with smart automation

    • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Chat
    Email/Help Desk
    Phone Support
    Knowledge Base
    24/7 (Live rep)

    Training options

    Webinars
    In Person
    Live Online
    Documentation

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    Brand Embassy pricing information

    Value for money

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    No reviews

    Starting from

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    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range
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    Brand Embassy features

    Functionality

    5.0

    /5

    1

    Total features

    49

    6 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third Party Integrations
    Chat/Messaging
    Customizable Branding
    Multi-Channel Communication
    Live Chat
    Alerts/Escalation
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    Brand Embassy users reviews

    Overall Rating

    5.0

    /5

    1

    Positive reviews

    100

    %

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    Rating distribution

    5

    4

    3

    2

    1

    1

    0

    0

    0

    0

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    Related categories

    Live Chat
    Customer Service
    Customer Communications Management
    Customer Support
    Conversational AI Platform
    Knowledge Base

    Select your country

    US office

    56 Top Gallant Road
    Stamford, CT 06902
    USA

    Registered office

    Calle Álava 121
    08018 Barcelona,
    Spain

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