Brand Embassy Pricing, Features, Reviews & Comparison of Alternatives

Brand Embassy

Social Customer Service Software

5.0/5 (1 review)

Brand Embassy overview

What is Brand Embassy?

Brand Embassy makes customer service personal. We help companies with high volume social customer service demand prioritize and automate the right parts of the customer experience to create relationships built on human connections.

Incoming requests and mentions from social media, blogs and website forms are unified in one beautiful dashboard and routed to the most relevant customer service agent.

As a conversation grows organically on social media, so does Brand Embassy’s routing mechanism. Customers are matched with the same customer service agent throughout the experience and throughout their relationship with a company. Detailed customer profiles with an omnichannel view of the customer are linked to each request and seamlessly integrated with the agents dashboard. Intelligent routing paired with rich customer profiles empowers agents to deliver a fast, personalized experience that retains customers and increases loyalty.


Pricing options
Free trial
Value for money
View Pricing Plans


Business size



United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Spanish
Brand Embassy screenshot: Brand Embassy social channel customer profileBrand Embassy: customer excellence platform powered by human connectionsBrand Embassy screenshot: Brand Embassy analytics reportBrand Embassy screenshot: Brand Embassy brand monitoring toolBrand Embassy screenshot: Brand Embassy email ticketing softwareBrand Embassy screenshot: Brand Embassy live chat software dashboardBrand Embassy screenshot: Brand Embassy KPI reportBrand Embassy screenshot: Brand Embassy Homepage SC

Brand Embassy user reviews


Very good
Value for money
Ease of use
Customer support

Brand Embassy pricing

Pricing options
Free trial
View Pricing Plans

Brand Embassy offers a solution package to meet any business needs, each with the core functionality to provide customer service on social media, live chat and email. All prices are per user / per month when billed annually.


Brand Embassy features

Alerts / Escalation
CRM Integration
Instant Messaging
Knowledge Base Management
Support Ticket Management
Third Party Integration
Workflow Management

Activity Dashboard (127 other apps)
Automatic Notifications (108 other apps)
Customizable Branding (134 other apps)
Email Integration (106 other apps)
Multi-Channel Communication (119 other apps)
Multi-Language (75 other apps)
Reporting & Statistics (140 other apps)
Self Service Portal (77 other apps)
Social Media Integration (91 other apps)
Surveys & Feedback (97 other apps)

Videos and tutorials

Additional information for Brand Embassy

Key features of Brand Embassy

  • Collaborative workspace
  • Configurable workflow
  • CRM integration
  • Discussion board
  • Enterprise applications
  • Help desk management
  • Rule-based workflow
  • SLA management
  • Third party integration
  • To-do list
  • Trend analysis
  • Workflow management
  • Keyword tracking
  • Alerts / escalation
  • Social network marketing
  • Case management
  • Chat
  • Knowledge base
  • Ticket management
  • Business intelligence
View All Features


Social Customer Service
Intelligent Routing
Monitor Forums and Blogs
Integrated Customer Profiles
Social Listening

Increase customer engagement without adding resources
Satisfy customers fast responses and personalized service
Scale service operations organically with a ticketing system built for social media
Optimize workflows and increase agent utility with intelligent routing
Retain customers and build loyalty with relationship routing (same customer, same agent)

Personalize and connect with customers with the help of integrated customer profiles
Maintain First Response Time during service demand peaks with smart automation