Brand Embassy makes customer service personal. We help companies with high volume social customer service demand prioritize and automate the right parts of the customer experience to create relationships built on human connections.
Incoming requests and mentions from social media, blogs and website forms are unified in one beautiful dashboard and routed to the most relevant customer service agent.
As a conversation grows organically on social media, so does Brand Embassy’s routing mechanism. Customers are matched with the same customer service agent throughout the experience and throughout their relationship with a company. Detailed customer profiles with an omnichannel view of the customer are linked to each request and seamlessly integrated with the agents dashboard. Intelligent routing paired with rich customer profiles empowers agents to deliver a fast, personalized experience that retains customers and increases loyalty.
United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom
Brand Embassy offers a solution package to meet any business needs, each with the core functionality to provide customer service on social media, live chat and email. All prices are per user / per month when billed annually.
Social Customer Service
Intelligent Routing
Monitor Forums and Blogs
Integrated Customer Profiles
Social Listening
Increase customer engagement without adding resources
Satisfy customers fast responses and personalized service
Scale service operations organically with a ticketing system built for social media
Optimize workflows and increase agent utility with intelligent routing
Retain customers and build loyalty with relationship routing (same customer, same agent)
Personalize and connect with customers with the help of integrated customer profiles
Maintain First Response Time during service demand peaks with smart automation
FAQs for Brand Embassy
Below are some frequently asked questions for Brand Embassy.
Q. What type of pricing plans does Brand Embassy offer?
Brand Embassy has the following pricing plans:
Pricing model: Subscription Free Trial: Available (No Credit Card required)
Q. Who are the typical users of Brand Embassy?
Brand Embassy has the following typical customers:
Large Enterprises, Mid Size Business
Q. What languages does Brand Embassy support?
Brand Embassy supports the following languages:
English, Spanish
Q. Does Brand Embassy support mobile devices?
Brand Embassy supports the following devices:
We do not have any information about what devices Brand Embassy supports
Q. Does Brand Embassy offer an API?
Yes, Brand Embassy has an API available for use.
Q. What other apps does Brand Embassy integrate with?
Brand Embassy integrates with the following applications:
NICE inContact, Zendesk, Brandwatch, Salesforce Service Cloud, Talkdesk, Genesys, Avaya Aura® Call Center Elite, StreetSmartClickSoftware, SAP HANA Cloud Platform, 10to8, Mediatoolkit, YouScan
Q. What level of support does Brand Embassy offer?
Brand Embassy offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support
Q. Which apps is Brand Embassy compared to most often?
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