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Brand Embassy

Social Customer Service Software

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Brand Embassy Pricing, Features, Reviews and Alternatives

Brand Embassy product overview

What is Brand Embassy?

Brand Embassy makes customer service personal. We help companies with high volume social customer service demand prioritize and automate the right parts of the customer experience to create relationships built on human connections.

Key benefits of using Brand Embassy

Social Customer Service
Intelligent Routing
Monitor Forums and Blogs
Integrated Customer Profiles
Social Listening

  • Increase customer engagement without adding resources

  • Satisfy customers fast responses and personalized service

  • Scale service operations organically with a ticketing system built for social media

  • Optimize workflows and increase agent utility with intelligent routing

  • Retain customers and build loyalty with relationship routing (same customer, same agent)

  • Personalize and connect with customers with the help of integrated customer profiles

  • Maintain First Response Time during service demand peaks with smart automation
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Chat
    Email/Help Desk
    Phone Support
    Knowledge Base
    24/7 (Live rep)

    Training options

    Live Online
    Documentation
    Webinars
    In Person

    Brand Embassy pricing information

    Value for money

    No reviews

    Price starts from

    No info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Brand Embassy features

    Functionality

    5.0

    /5

    1
    Total Features50 6 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third Party Integrations
    Chat/Messaging
    Customizable Branding
    Live Chat
    Multi-Channel Communication
    Alerts / Escalation

    Functionality contenders

    Brand Embassy users reviews

    Overall rating

    5.0

    /5

    1

    Positive reviews

    100%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    Rating distribution

    5

    4

    3

    2

    1

    1

    0

    0

    0

    0

    Overall rating contenders

    Brand Embassy FAQs and common questions

    Brand Embassy has the following pricing plans:
    Pricing model: Subscription
    Free Trial: Available


    Brand Embassy has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Small Business


    Brand Embassy supports the following languages:
    Spanish, English


    Yes, Brand Embassy has an API available for use.


    Brand Embassy integrates with the following applications:
    Salesforce Service Cloud, Talkdesk, NICE inContact, YouScan, Brandwatch, Mediatoolkit, Avaya Aura Call Center Elite, SAP HANA Cloud Platform, 10to8, StreetSmart, Zendesk


    Brand Embassy offers the following support options:
    FAQs/Forum, Chat, Email/Help Desk, Phone Support, Knowledge Base, 24/7 (Live rep)

    Common Brand Embassy comparisons

    Related categories