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Customer Communications Management Software - Page 6
Last updated: March 2025
365 software options
Sponsored
Heyday is a conversational AI platform designed to help retailers and eCommerce businesses capture leads and enhance engagement with buyers. Key features include customizable branding, multi-channel communication, wait time management, prioritization, push notifications, and canned responses.
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LoyJoy is a Conversational AI platform for Enterprise customers that turns business processes into beautiful, engaging conversations. LoyJoy offers a 14-day free trial.
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For law companies who are concerned about client happiness, Case Status is the best client service software. Our top-of-the-line mobile application gives clients all the information they require to know what is happening with their case, the next steps, and offers a productive contact channel.
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Quadient Inspire is the only centralized solution that makes it easy to create, approve and deliver omni-channel communications from one easy-to-use platform – eliminating the need for multiple siloed teams, and reducing strain on IT.
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The only FREE home services app designed to serve Pros AND customers, by bringing job requests, quotes, billing and payments online, all organized in a single place.
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Atom help businesses streamline communication with clients using AI technology. organizations can view, organize, and respond to client messages related to shopping or customer service across a variety of applications like Telegram, WhatsApp, Instagram, Messenger, and more on a centralized portal.
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SigParser is an email scraping and parsing software designed to help data, marketing, and sales teams across businesses search for email signatures and calendars to retrieve information about contacts, attachments, social profiles, addresses, and more.
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Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more.
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Sagicc is ideal for companies with difficulties in serving multitudes of customers at the same time, adapting to different sectors. To obtain it you must have at least 5 customer service agents.
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Modern customer support solutions for ecommerce stores. Deep integration with Shopify, Magento, WooCommerce. One platform for all support channels - Email, Live Chat, Facebook, Instagram, WhatsApp & Phone. Instantly resolves 50% issues before reaching agents with guided ecommerce self-service.
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Potion is a cloud-based software that provides businesses with the ability to manage their product catalog, inventory, and order fulfilment.
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Cisco Finesse is a digital contact center solution that enhances customer and agent experience with robust features such as direct call transfers, real-time coaching, internal communication channels, call monitoring, and advanced analytics to understand areas of improvement. The system integrates with multiple Cisco communications solutions to provide a unified customer experience while also securely transfering data from one system to another.
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eBanqo is a customer engagement platform that helps businesses extend their services and offer support on social and messaging channels. It offers automated answers to FAQs, multichannel live chat and automation of workflows that enable customers to onboard, complete purchases or resolve issues from their preferred messaging application.
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Statuspage from Atlassian is a cloud-based status & incident communication system to keep users informed during downtime, with real-time incident notifications
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IntelliEvent Lightning is a cloud based, full-featured event & rental management software, scalable to the largest organization requirements. IntelliEvent Lightning provides tools to cover rental, labor, inventory, and customer management processes.
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Moveo.AI is an enterprise-grade platform, driven by generative AI and proprietary LLMs. Our genAI agents effortlessly process any data, enabling automation of diverse business processes. Moveo.AI evolves, learning from past interactions, adeptly handling misspellings, and scaling to meet demands.
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Avaya offers a range of tools to manage multichannel interactions, optimize agent workflows, facilitate collaboration and track performance
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RingCentral Engage Digital, formerly Dimelo Digital, is a unified platform for customer service teams to manage all digital customer care channels and conversations, including email, social networks, chat, and mobile. It is best suited for companies with a minimum of 100 employees.
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Fanpage Karma is a leading social media management solution that facilitates the boring and stressful parts of managing a presence across all social media platforms, and lets people focus on the things that they really value: sharing their messages and content to an ever-growing number of fans.
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One inbox for all customer interactions. We enable businesses to streamline support and deliver great CX with our AI-powered customer support platform.
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AIO is an on-premise and cloud-based omnichannel marketing software that helps businesses of all sizes manage digital campaigns and streamline client communication through emails, SMS and more.
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Take your Sales and customer support to next level with a WhatsApp shared inbox that lets you manage multiple devices.
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