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Customer Engagement Software with eCommerce Management (2026)

Last updated: April 2026

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21 software options

Preferred Patron Loyalty logo

Preferred Patron Loyalty

Innovative Loyalty Programs, Customer Engagement & Gift Card

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Experience the power of a branded loyalty program with diverse promotions, including our exclusive WeatherSmart™ Intelligence. Recognize customer purchases and visits, boost retention, and drive growth. Stand out with innovative features that set your business apart.

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Zoho CRM logo

Zoho CRM

Customer relationship management solution

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Connect in real time with customers and prospects, across all channels. From email to phone, live chat, and even social media, stay in touch anytime, anywhere with an Omnichannel CRM like Zoho.

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Yotpo logo

Yotpo

Marketing platform for collecting and showcasing reviews

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Customer content boosts average order value, time on site, pages viewed, and more. Showcase customer reviews, photos, and more on site to build shopper trust.

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Spendgo logo

Spendgo

Loyalty marketing software

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Loyalty marketing platform built for businesses of all sizes that lets you reach your customers in-store, online, or via mobile.

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Annex Cloud Loyalty Experience Platform logo

Annex Cloud Loyalty Experience Platform

Customer loyalty, engagement, and retention solutions

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For 10+ years, Annex Cloud has been the leader in customer engagement solutions. Our advanced loyalty, referral marketing, and user generated content solutions keep customers engaged. These solutions enable you to engage your customers wherever they are with full-featured omnichannel capabilities.

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Salesforce for Retail logo

Salesforce for Retail

Retail management system for eCommerce businesses

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Salesforce Retail CRM is a cloud-based retail management system that helps eCommerce businesses analyze shoppers’ needs and facilitate smart targeting to drive brand awareness. Marketers can utilize AI-powered bots to communicate with buyers in real-time and improve customer engagement levels.

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Scal-e logo

Scal-e

Omnichannel marketing system with customer loyalty programs

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Omnichannel marketing solution that reaches audiences through customer loyalty programs and data management to gain a 360 degree view on customer profiles with 5 modules including data management, audience builder, omnichannel orchestration, customer retention, and customer intelligence.

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yawave logo

yawave

Java/React-based SaaS user interaction suite

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yawave is a user interaction suite which can be easily integrated via embed code or plugins. It promotes lead generation, fan engagement, content efficiency, awareness and customer experience.

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BQUADRO logo

BQUADRO

B2B Collaboration platform

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BQUADRO is a cloud-based B2B collaboration platform that helps digitize business operations and maximizes engagement of the entire network.

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Apex Loyalty logo

Apex Loyalty

Channel & employee loyalty management

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Apex Loyalty is a loyalty marketing & incentive automation tool designed to help businesses engage & communicate with channel partners to drive brand advocacy

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Confer With logo

Confer With

Live video shopping that converts

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Confer With allows your team to give real-time advice on what to buy as they would in-store. It is the easy way to convert more sales and grow customer loyalty with truly personalised online shopping experiences.

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Kangaroo logo

Kangaroo

An all-in-one Loyalty and Marketing Platform for businesses.

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Kangaroo’s powerful loyalty marketing solution can be completely customized to engage customers via personalized offers and rewards, automated marketing, digital gift cards, branded app, custom omnichannel experience & robust reporting. Kangaroo is available in English, French, Spanish & Portuguese.

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TapMango logo

TapMango

Customer Loyalty & Marketing Platform

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TapMango is a fully branded loyalty solution offering the most advanced rewards program to retailers and restaurants. Engage customers with our powerful marketing tools, get new customers with our referral system and review boost, increase revenue with flash sales and mobile ordering and more.

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Salesforce Marketing Cloud logo

Salesforce Marketing Cloud

Customer relationship management solution

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Salesforce Marketing Cloud is a comprehensive marketing platform designed to help businesses personalize every moment of customer engagement across the entire customer lifecycle. By connecting every department through actionable data and Agentforce, the platform empowers teams to work together and build lasting customer relationships.

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Skilljar Customer Education logo

Skilljar Customer Education

The leading LMS for Customer and Partner Training

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Skilljar is the leading external LMS to drive product adoption, increase net retention, and lower cost to support. The solution accelerates customer onboarding and engagement by enabling multimedia course creation, an intuitive and mobile-responsive learning environment and CRM data integrations.

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Shopware logo

Shopware

Enterprise search software for eCommerce businesses

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Shopware is an enterprise search software designed to help eCommerce businesses manage product data and automatically sync with marketplaces. The platform offers a rule-building module, which allows teams to build custom rules to manage shipping costs and pricing.

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LearnUpon logo

LearnUpon

Learning management and course authoring solution

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LearnUpon works with global organizations who want to make learning a central part of their growth strategy and supports over 1,300 customers worldwide including Zendesk and Gusto.

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Zoovu logo

Zoovu

AI-driven conversational search platform

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Zoovu is the only AI conversational search platform that solves "if they can't find, they can't buy it" for businesses.

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OneHash CRM logo

OneHash CRM

World's 1st FaaS(FOSS+SaaS)

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Customer Engagement is the religious and emotional connection between the customer and the seller. Highly engaged customers buy more, trust more, boost more and are more loyal towards the business. Providing a high quality customer experience is very important and is the key to various industry.

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Howazit logo

Howazit

Howazit collects feedback from customers and acts upon it.

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Collect customer feedback at relevant touchpoints, measure customer experience, including metrics like NPS, CSAT and CES, and then take smart actions based on collected feedback to improve customer experience and business performance.

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Adxstudio Portals logo

Adxstudio Portals

Microsoft Dynamics CRM-integrated web portals

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Adxstudio Portals is a portal-based web engagement platform with Dynamic CRM integration for community, retail, government, and customer service sectors

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