getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Top Rated Customer Experience Software with Negative Feedback Management in 2026 - Page 8

Last updated: March 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

277 software options

Keatext logo

Your most impactful improvements start here.

learn more
Keatext is a text analytics solution that delivers AI-based recommendations and ready-to-share reports leveraging GPT to improve customer experience.

Read more about Keatext

Users also considered
Yonder logo

Cloud-based review management tool for travel businesses.

learn more
Yonder is a cloud-based review management platform designed for tourism businesses seeking to enhance customer engagement and streamline operations. The system features an AI-powered chatbot that addresses ninety-five percent of customer inquiries instantly on websites and through Messenger, functioning continuously to capture bookings even during non-business hours. This tourism-specific chatbot integrates seamlessly with reservation systems, allowing businesses to import product descriptions.

Read more about Yonder

Users also considered
TurnFriendly logo

The tool for complaint managers

learn more
TurnFriendly is a web-based platform, especially for the handling of complex complaints.

Read more about TurnFriendly

Users also considered
Enterpret logo

Machine learning customer feedback analytics platform

learn more
Enterpret is a platform for analytics on natural language. With itsl machine learning algorithms and API-first design, it offers customers actionable insights from customer feedback.

Read more about Enterpret

Users also considered
ProdPad logo

Product management and roadmapping for product teams

learn more
ProdPad is a flexible product management tool for product teams to share ideas, collect user feedback, create visual product roadmaps and prioritize effectively

Read more about ProdPad

Users also considered
Feedspace logo

Collect, manage & share audio, and video testimonials.

learn more
Feedspace is essential in many aspects of business. It allows for feedback collection, automation of recruitment processes, creation of marketing strategy, product growth, and more.

Read more about Feedspace

Users also considered
Surveybox logo

AI platform for creating and managing custom surveys

learn more
AI-Powered Surveys for Smarter Decisions
Surveybox.ai – Simplifying Surveys, Elevating Experiences

Read more about Surveybox

Users also considered
Twik logo

Real-time full GDPR compliant deals & revenue increase app.

learn more
twik improves any website's customer experience and user experience (CX, UX, C+UX) by identifying any visitor's interests, psychographics and demographics in realtime and anonymously resulting in delivering tailor made messaging, content and creatives whilst maintaining brand attribution.

Read more about Twik

Users also considered
Paytronix logo

Solutions for restaurants, convenience stores and retail.

learn more
Paytronix stands as the top-tier choice for Digital Customer Engagement Solutions, catering to restaurants, convenience stores, and retailers aiming to foster enduring connections with their guests. With a 20-year legacy, Paytronix continually enhances its Guest Engagement Platform, seamlessly integ

Read more about Paytronix

Users also considered
Artiwise logo

Holistic CX Platform for Sustainable Customer Satisfaction

learn more
Artiwise is an AI-driven VOC platform that helps users enhance customer satisfaction through a unified interface of various channels including call centers, surveys, live chats, reviews, support tickets, and more. It offers actionable insights to help businesses boost customer loyalty through root-cause diagnosis, sentiment analysis, and trends.

Read more about Artiwise

Users also considered
Alterna CX logo

Experience Management Platform

learn more
Alterna is the comprehensive AI-based solution that streamlines, simplifies and organizes all the increasingly complex customer experience signals generated by customers via surveys, texts, complaints, social and digital conversations, and other interactions. This solution gathers and analyzes the most relevant CX data to provide insight into what is happening with customers.

Read more about Alterna CX

Users also considered
Hello Customer logo

AI Voice of Customer platform for actionable insights

learn more
Hello Customer is an AI-powered Voice of Customer platform that helps companies understand customer feedback at scale. Automatically detect sentiment, categorize feedback, and identify the drivers behind NPS and CSAT to prioritize improvements and improve customer experience.

Read more about Hello Customer

Users also considered
Checkbox Survey logo

Secure survey software for governments and businesses

learn more
Many companies rely on Checkbox for their survey and feedback needs. Due to its on-premise deployment, data security, and extensive customization options, Checkbox is the preferred tool for many businesses and organizations in government, research, healthcare, education, and the private sector.

Read more about Checkbox Survey

Users also considered
SatisMeter logo

Customer Feedback Tool | NPS | CSAT | PMF

learn more
SatisMeter is a customer feedback tool that helps you keep an eye on customer satisfaction (NPS), monitor your product performance, and help your business grow.

Read more about SatisMeter

Users also considered
Howazit logo

Howazit collects feedback from customers and acts upon it.

learn more
Collect customer feedback at relevant touchpoints, measure customer experience, including metrics like NPS, CSAT and CES, and then take smart actions based on collected feedback to improve customer experience and business performance.

Read more about Howazit

Users also considered
Usage Intelligence logo

Usage analytics solution built for distributed software

learn more
The 1st analytics solution purpose-built for distributed software (Windows, Mac, and Linux) platforms provides insight into usage by properties: region, version, OS platform, and architecture.

Read more about Usage Intelligence

Users also considered
CallMiner Eureka logo

Global leader in conversation intelligence to improve CX

learn more
CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions through AI insights and improve CX. With CallMiner, businesses can increase customer satisfaction, customer retention, and profitable customer behavior.

Read more about CallMiner Eureka

Users also considered
OnviSource OmVista logo

Turn Data to Insights to Actions with OmVista

learn more
OmVista is a comprehensive data-to-action platform that helps businesses transform and achieve excellence across critical areas. By capturing and unifying dispersed data, analyzing it to uncover valuable insights, and automating actions based on those insights, OmVista empowers organizations to enhance workforce performance, customer loyalty, and overall productivity.

Read more about OnviSource OmVista

Users also considered
Honestly logo

Honest employee & customer feedback collection

learn more
Honestly is an online, multi-channel platform for collecting employee and customer feedback through automated, customizable and branded pulse surveys that are then analyzed to produce actionable insights around areas of improvement in terms of productivity, talent retention and customer satisfaction

Read more about Honestly

Users also considered
FuseDesk logo

Help Desk, Support Ticketing, and Messaging Platform

learn more
FuseDesk is your Multi-Channel Customer Experience Platform empowering your team to meet your prospects and customers where they are from email to support tickets to live chat, FaceBook Messenger, SMS, and beyond. Win more raving fans with the only helpdesk you'll ever need - today.

Read more about FuseDesk

Users also considered
SightMill logo

Net Promoter Score (NPS) survey platform

learn more
Create and manage Net Promoter Score feedback surveys by email, SMS, web or at events. It takes just minutes to get setup and start gathering actionable feedback that you can use to help better understand your customers. Packed with features and offering great value.

Read more about SightMill

Users also considered
Promoter Ninja logo

Send Net Promoter Score (NPS) surveys to customers

learn more
Promoter Ninja for NPS is a feedback collection and management tool which allows users to create and deploy Net Promoter Score surveys to customers via email

Read more about Promoter Ninja

Users also considered
Corelation logo

Anti-churn tool designed for B2B service providers

learn more
Corelation is an anti-churn tool designed for B2B service providers that is tailored to focus on the critical intersection of customer-to-employee relationships. It presents a streamlined solution for boosting retention rates, all through a user-friendly, automated platform.

Read more about Corelation

Users also considered
Monexpe logo

Cloud-based customer experience management platform

learn more
Monexpe is a customer experience management platform designed to help businesses improve their customer experience, online reputation, and employee experience. The platform offers a suite of powerful tools and services to streamline customer feedback collection, measure key performance indicators, and optimize every touchpoint of the customer journey.

Read more about Monexpe

Users also considered
MyFeelBack logo

Turn customer feedback into business opportunities

learn more
MyFeelBack helps companies capture the customer insights they need to make data-driven decisions and improve their businesses.

Read more about MyFeelBack

Users also considered