Additional information for Lumoa
Key features of Lumoa
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- Custom categories
- Customer experience management
- Feedback filtering
- Feedback segmentation
- Filtered views
- Impact factor tracking
- Multi-channel collection
- NP (Net Promoter Score) tracking
- Response analysis
- Sentiment analysis
- Single sign on
- Text analysis
- Trend analysis
• Lumoa processes feedback in 60+ languages and provides insights after feedback has been provided.
• The segmentation feature allows users to discover what their customers think of the business, broken down into segments based on specific criteria.
• Lumoa lets the user compare customer feedback over different locations and channels.
• The Lumoa platform makes it easy to discover the impact of customer-oriented activities on clients.
• It allows the user to view trends behind scores and understand what drives the business.