Lumoa Pricing, Features, Reviews & Comparison of Alternatives


Customer experience management and feedback analysis

4.67/5 (3 reviews)

Lumoa overview

Lumoa is an artificial intelligence based customer experience management solution that assists enterprises in collecting and processing customer feedback and insight. The cloud-based platform translates customer feedback, categorizes it, assesses the sentiment, and provides users with drivers, be it positive or negative, behind customer experience trends.

The fast customer insights allow businesses to work on improving their services in good time based on feedback. With Lumoa, the user can view insights on what drives the customer experience up or down and gather details on the sentiments of customers with which they can improve services and gain reputation.

Lumoa segments customer feedback based on filters chosen by the user. Businesses can also create personalized categories and then break feedback down based on these parameters which can include location, billing amount, service type, and more. Users can analyze feedback in multiple languages at once and identify the global and national trends within their business. Lumoa facilitates the comparison of feedback over different channels and then allows users to find a relation between business KPIs and customer experience management.


Starting from
Pricing options
Value for money
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Business size



United States, Asia, Australia, Europe

Supported languages

Lumoa screenshot: The dashboard provides an overview of NPS, impact factors, comments, and moreLumoa - Customer Experience Analytics SoftwareLumoa screenshot: Feedback can be filtered by support type and other metricsLumoa screenshot: Feedback can be translated and analyzed from over 60 languages

Lumoa reviews


Very good

Value for money
Ease of use
Customer support
Juha Nieminen

Great tool for NPS measurements

Used weekly for 6-12 months
Reviewed 2018-09-03
Review Source: Capterra

Easy-to-use software for NPS measurement with all needed functionalities for SME's. Fast to implement and reliant in use.

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Juhana Lamberg

Excellent NPS-tool!

Used weekly for less than 6 months
Reviewed 2018-09-12
Review Source: Capterra

We are collecting NPS feedback daily basis in Musti Group and this is a great tool for analysing the feedback further.

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Tom Ahola

Nice tool also for a product developer

Used other for less than 6 months
Reviewed 2019-02-11
Review Source: Capterra

Quick and easy to see user feedback and summary

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Lumoa pricing

Starting from
Pricing options
View Pricing Plans

Standard: €699/month if billed monthly (€6990 if billed annually) for up to 1000 responses analyzed monthly.

Power: €999/month if billed monthly (€9990 if billed annually) for up to 2500 responses analyzed monthly.

Enterprise: contact Lumoa for a custom enterprise pricing plan.

Lumoa features

Activity Dashboard

Activity Tracking (138 other apps)
Automatic Notifications (176 other apps)
Automatic Reminders (165 other apps)
CRM Integration (121 other apps)
Calendar Management (162 other apps)
Contact Database (115 other apps)
Custom Fields (136 other apps)
Customer Database (131 other apps)
Customizable Branding (162 other apps)
Customizable Reporting (139 other apps)
Customizable Templates (140 other apps)
Data Import/Export (153 other apps)
Electronic Payments (120 other apps)
Email Integration (164 other apps)
Mobile Integration (122 other apps)
Reporting & Statistics (188 other apps)
Social Media Integration (139 other apps)
Third Party Integration (182 other apps)

Additional information for Lumoa

Key features of Lumoa

  • API
  • Analytics
  • Custom categories
  • Customer experience management
  • Dashboard
  • Feedback filtering
  • Feedback segmentation
  • Filtered views
  • Impact factor tracking
  • Multi-channel collection
  • Multi-language
  • NP (Net Promoter Score) tracking
  • Response analysis
  • Sentiment analysis
  • Single sign on
  • Surveys
  • Text analysis
  • Trend analysis
View All Features


• Lumoa processes feedback in 60+ languages and provides insights after feedback has been provided.

• The segmentation feature allows users to discover what their customers think of the business, broken down into segments based on specific criteria.

• Lumoa lets the user compare customer feedback over different locations and channels.

• The Lumoa platform makes it easy to discover the impact of customer-oriented activities on clients.

• It allows the user to view trends behind scores and understand what drives the business.