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Refiner

User feedback & customer survey software for SaaS companies

Refiner - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is Refiner?

Refiner is a customer survey solution built specifically for SaaS companies. We help SaaS teams better understand their users, measure customer satisfaction (NPS, CSAT), or research what to build next.

Organizations can utilize our in-app widgets to create customizable surveys, add multiple choice questions, free text responses, ratings, or important notes, and segment target audience based on specific traits.

Refiner allows enterprises to customize the survey widget by adding multiple languages, brand-specific colors, or slide-in positions and visualize collected data in the form of bars, timelines, and pie charts. Administrators can launch ad-hoc survey campaigns, access clients' comments according to requirements, and use the feedback hub to filter, monitor, and analyze captured responses. Staff members can also receive notifications about completed surveys via email or Slack, and set up triggers based on clients' responses and user behavior.

Refiner facilitates integration with various third-party applications such as Zapier, Segment, Slack, and more to notify team members about new surveys and configure trigger-based workflows. The Net Promoter Score (NPS) tool allows organizations to measure customer satisfaction rates, segment them into promoters or detractors, and promote brand activities via referrals, reviews, and testimonials. It also offers a REST API, which helps businesses push and synchronize data to the back-end database.

Benefits of using Refiner

Track customer success metrics.
Understand who your users really are.
Ask your users any question while they are using your app.
Identify users at risk of churning.
Make better product decisions.

Starting from

Per month

Alternatives with better value for money

Refiner's key features

Most critical features, based on insights from Refiner users:

Third-Party Integrations

5.0

(1)

Segmentation

4.0

(1)

NPS Survey Structure

5.0

(1)

Mobile Survey

0.0

(0)

Multi-Language

4.0

(1)

Reporting/Analytics

0.0

(0)

All Refiner features

Features rating:

4.4

(5)

Access Controls/Permissions

(0)

Activity Dashboard

(0)

Alerts/Notifications

(0)

Anonymous Feedback

(0)

API

(0)

CES Survey Structure

(0)

Collaboration Tools

(0)

Complaint Monitoring

(0)

Conditional Logic

(0)

CSAT Survey Structure

(0)

Customer Experience Management

(0)

Customer Segmentation

(0)

Customizable Branding

(0)

Customizable Fields

(0)

Customizable Forms

(0)

Customizable Questions

(0)

Customizable Reports

(0)

Customizable Templates

(0)

Data Analysis Tools

(0)

Data Import/Export

(0)

Data Visualization

(0)

Drag & Drop

(0)

Engagement Tracking

(0)

Feedback Management

(0)

Multi-Channel Distribution

(0)

Negative Feedback Management

(0)

NPS of Customers

(0)

Question Branching

(0)

Question Library

(0)

Question Piping

(0)

Randomization

(0)

Ratings/Reviews

(0)

Real-Time Analytics

(0)

Real-Time Data

(0)

Real-Time Notifications

(0)

Real-Time Reporting

(0)

Reporting & Statistics

(0)

Response Quotas

(0)

Response Validation

(0)

Search/Filter

(0)

Site Intercept Survey

(0)

Skip Logic

(0)

SSL Security

(0)

Survey Builder

(0)

Survey/Poll Management

(0)

Surveys & Feedback

(0)

Template Management

(0)

Text Fields

(0)

Trend Analysis

(0)

URL Customization

(0)

Visual Analytics

(0)

Website Integration

(0)

Widgets

(0)

Refiner alternatives

Refiner

4.8

(5)

Starting from

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.4

Value for Money

5.0

Customer Support

5.0

Jotform

4.7

(2.3K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.4

SurveyLegend

4.6

(952)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.3

Customer Support

4.4

Birdeye

4.7

(665)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.6

Refiner pricing

Value for money:

5.0

Starting from

Per month

Usage Based

Pricing details

Subscription

Free trial

Free plan

Pricing range

Refiner integrations (24)

Refiner support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

FAQs/Forum

Email/Help Desk

Chat

Knowledge Base

Training options

In Person

Documentation

Live Online

Refiner reviews

Overall rating

4.8

Positive reviews

100

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Rating distribution

Refiner FAQs

Q. What type of pricing plans does Refiner offer?

Refiner has the following pricing plans:
Starting from: $79.00/month
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money

Q. Who are the typical users of Refiner?

Refiner has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does Refiner support?

Refiner supports the following languages:
English, French, German, Italian, Portuguese, Spanish

Q. Does Refiner offer an API?

Yes, Refiner has an API available for use.

Q. What other apps does Refiner integrate with?

Refiner integrates with the following applications:
Make, ActiveCampaign, Calendly, Zapier, Gmail, Segment, Airtable, Pipedrive, Amplitude, Dovetail, WordPress, Salesforce Sales Cloud, Close, Slack, Drip, Customer.io, Heap, Mixpanel, Mailchimp, Salesforce Platform, HubSpot CRM, Google Sheets

Q. What level of support does Refiner offer?

Refiner offers the following support options:
FAQs/Forum, Email/Help Desk, Chat, Knowledge Base

Related categories

Customer Experience

Customer Satisfaction

NPS

Survey