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Refiner Logo

Refiner

User feedback & customer survey software for SaaS companies

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Refiner Pricing, Features, Reviews and Alternatives

Refiner product overview

Price starts from

79

Per month

Usage Based

What is Refiner?

Refiner is a customer survey solution built specifically for SaaS companies. We help SaaS teams better understand their users, measure customer satisfaction (NPS, CSAT), or research what to build next.

Key benefits of using Refiner

Track customer success metrics.
Understand who your users really are.
Ask your users any question while they are using your app.
Identify users at risk of churning.
Make better product decisions.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Chat
Knowledge Base

Training options

In Person
Documentation
Live Online

Refiner pricing information

Value for money

5.0

/5

4

Starting from

79

Per month

Usage Based

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Refiner features

Functionality

4.3

/5

4

Total features

59

4 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
Third Party Integrations
Activity Dashboard
API
Alerts/Notifications
Data Import/Export
Customizable Branding

Functionality contenders

Refiner users reviews

Overall Rating

4.8

/5

4

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10
Rating distribution

5

4

3

2

1

3

1

0

0

0

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Super flexible feedback tool for a wide range of uses

Reviewed 2 years ago

The app is very intuitive and well designed. Our customers seem to enjoy the widget too with a very high response rate. The support was very good and we are happy customers.

Pros

Refiner allows us to run various types of surveys within our product and our websites. We initially started with a quick survey to better understand our users. We then started using it for customer satisfactions surveys and it's generating a constant stream of customer feedback since then.

Cons

There is no option to send surveys by email yet. According to their support this will be added though in the future.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Beautiful in-product surveys for SaaS

Reviewed 2 years ago

We had a great experience so far. Very well designed app, reactive support and fair pricing. Recommended!

Pros

Refiner is a simple, yet powerful customer survey tool for SaaS companies. Their in-app NPS survey widget is beautifully designed and yields to much higher response rates than surveys sent by email. We also like the idea that they support other types of surveys. With Refiner we can ask our users any kind of question whenever we need more insights on a topic (e.g. product research).

Cons

It would be nice if Refiner could also send surveys by email as a backup.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Net Promoter Score tool for SaaS products

Reviewed 2 years ago

Setting up Refiner was really easy and we got our first NPS feedback coming in within a couple of minutes. Compared to other NPS solutions, it's obvious that Refiner was designed to match the needs of SaaS companies.

Pros

We really enjoyed the flexibility of Refiner and the ease of use. It allowed us to run NPS surveys and ask customized follow-up questions. The integrations made it very easy to push NPS feedback to email marketing automation tool.

Cons

None I can think of at present. It has been really helpful.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

I would recommend Refiner

Reviewed a year ago
Pros

Super easy 2-ways integration with Segment and great support in the setting-up and launching our in app surveys, made it a success!

Cons

Being able to implement the surveys in our mobile app. Keep improving the Segmentation feature.

Refiner FAQs and common questions

Q. What type of pricing plans does Refiner offer?

Refiner has the following pricing plans:
Starting from: $79.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Refiner?

Refiner has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Refiner support?

Refiner supports the following languages:
English, French, German, Italian, Portuguese, Spanish


Q. Does Refiner offer an API?

Yes, Refiner has an API available for use.


Q. What other apps does Refiner integrate with?

Refiner integrates with the following applications:
Make, ActiveCampaign, Calendly, Zapier, Gmail, Segment, Airtable, Pipedrive, Amplitude, Dovetail, WordPress, Salesforce Sales Cloud, Close, Slack, Drip, Customer.io, Heap, Mixpanel, Mailchimp, Dovetail, Salesforce Platform, HubSpot CRM, Google Sheets


Q. What level of support does Refiner offer?

Refiner offers the following support options:
FAQs/Forum, Email/Help Desk, Chat, Knowledge Base

Common Refiner comparisons

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