Luminoso is a cloud-based text analytics software designed to help businesses of all sizes upload, analyze, and visualize structured and unstructured customer insights data using artificial intelligence (AI) and natural language understanding technology. The platform includes multilingual capabilities, enabling organizations to process data in Japanese, Korean, Arabic, Chinese, and various other languages.
CSAT.AI is a CX platform that train agents, reviews interactions and digs deep into your CX – Automated with AI. The system provides a higher first contact resolution rate, increases CSAT scores, and reduce QA and agent training costs.
eGain knowledge-powered customer engagement software automates digital-first, omnichannel experiences for global brands. Infused with AI and analytics, eGain’s top-rated cloud platform enables effortless customer journeys with virtual assistance, customer self-service, and modern agent tools.
With PressnXPress understand customers' experience at every touchpoint of the customer journey. Utilize real-time dashboard with full control to analyze data and gain insights. Easily browse through all the feedback received with the intuitive dashboard to monitor and track trends.
Infraon Desk is an integrated Pink Elephant-certified platform that unifies multiple IT/business teams to streamline and accelerate the IT service management lifecycle. With real-time event detection and ticket management, it offers a single dashboard to deliver ITSM excellence.
DataOrb helps businesses collect a 360-degree pulse over the voice of their customers and understand trending issues, inquiries, and compliments across channels. Users can identify friction points in customer journeys, pinpoint what went wrong in the customer journey, and turn insights into actionable playbooks.
Businesses can improve teams' digital experience and streamline their tech stack with DEX Insight. The software offers real-time feedback, in-app surveys, and application usage tracking to help you understand how employees are using their tools and identify areas for improvement.
VAIL – Feedback is an omnichannel Customer Feedback software designed by Velosi. It encompasses a platform for cross-channel feedback management and versatile survey solutions to collect and analyze website as well as mobile feedback in real-time.
Proto is a CX automation platform that enables organisations in emerging markets to automate customer service in over 100 local languages. Proto's natural language processing engine provides leading intent classification for languages such as Kinyarwanda and Twi, with an API for developers.
Pointel dynamic contact center manager (DCCM) is a web-based collaborative and straightforward tool for operators to safely change critical operational parameters such as routing, balancing call loads, agent queues, and skills and achieve service level agreements (SLAs).
eAlicia is a cloud application that focuses on a business's quality. It consists of different modules such as Customer Experience (CX) for discovering customers' opinions; eAlicia Evaluations detects weaknesses in business models; eLearning focuses on staff development.
Smart Automation Platform is a powerful omnichannel communication platform built to create a new customer experience, improve processes, and solve business challenges. It works seamlessly into customer’s voices, SMS, social messaging, workflows, and more.
KARTE is a lead nurturing software designed to help businesses collect, manage, and activate customer data. The platform enables managers to track contacts across various business tools and organize them into custom-designed engagement campaigns.
Our customer experience management (CEM) software is specifically built for call centers and designed to measure, track, benchmark, and improve FCR, Csat, NPS, quality assurance, customer service and employee experience.