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Customer Satisfaction
Page 4

Customer Satisfaction Software with SMS Messaging (2026) - Page 4

Last updated: April 2026

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Features

Reporting/Analytics(85)

Mobile Access(32)

Data Import/Export(74)

Real-Time Notifications(68)

Question Branching(26)

SMS Messaging

Integrated with

Gmail(7)

Instagram(10)

ActiveCampaign(8)

Adobe Commerce(9)

Airtable(7)

Pricing model

Free(26)

Open Source(1)

Free Trial(50)

One Time License(1)

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Devices supported

Mac(31)

iPad(32)

Android(30)

Linux(27)

Web-based(91)

iPhone(33)

Windows(34)

Organization types

Small Business(88)

Non Profit(33)

Large Enterprises(82)

Public Administrations(30)

Freelancers(47)

Mid Size Business(85)

User rating

All Reviews

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Guest Suite

4.7

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Online visibility and reviews management platform

Guest Suite is a local marketing platform that helps businesses manage their online visibility across multiple platforms. The solution combines three core functionalities: Review Management for centralizing and responding to customer reviews, Presence Management for optimizing Google business listings across various platforms, and feedback management for creating customized satisfaction surveys to measure service quality.

Read more about Guest Suite

Users also considered

Truecaller for Business

5.0

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Verified caller ID and customer satisfaction solution

Truecaller for Business Verified Caller ID is a feature that helps businesses increase their visibility and credibility with customers. By verifying their phone number, businesses can display their company name and logo when making calls, building trust, and improving customer relationships.

Read more about Truecaller for Business

Users also considered

Odigo

4.0

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Odigo provides Contact Center as a Service (CCaaS) solutions

A pioneer in the customer experience (CX) market, the company caters to the needs of more than 250 large enterprise clients in over 100 countries.

Read more about Odigo

Users also considered

ServiceTonic

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

ServiceTonic targets small and medium size enterprises

ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

Read more about ServiceTonic

Users also considered

Feefo

3.5

(4)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Harness the power of verified reviews.

Founded in 2010, Feefo works with 6,500+ brands worldwide. Feefo invites verified customers to leave feedback, which results in reliable, fake-free feedback. Its reviews help boost customer confidence, as well as providing the foundation for smarter, data-driven decisions and actionable insights.

Read more about Feefo

Users also considered

WizVille

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

All-in-one customer feedback management platform

Mesurez et améliorez la satisfaction de vos clients en temps réel, à toutes les étapes du parcours client.

Read more about WizVille

Users also considered

Critizr

3.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer feedback collection & analysis platform for retail

Critizr is an all-in-one customer feedback & experience management platform which enables the collection, processing, and analysis of customer feedback. The solution supports data collection through multiple channels, real-time customer satisfaction analysis, performance measurement, and more.

Read more about Critizr

Users also considered

Akio.CX

(0)

Multi-channel customer relations management platform

Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations between customers & customer service teams.

Read more about Akio.CX

Users also considered

Skeepers Feedback Management

(0)

Understand and improve your customer experience

Cloud-based customer satisfaction platform, which helps small to large businesses in healthcare, technology, real estate, and other sectors manage customer experience via surveys, reporting, trend analysis, engagement tracking, and more.

Read more about Skeepers Feedback Management

Users also considered

Reeview

(0)

Review and reputation management software

Reeview is a reputation management software that helps businesses generate reviews from customers using unique behaviour psychology elements.

Read more about Reeview

Users also considered

Grace Hill Surveys

(0)

Comprehensive Survey Tools and Trusted Industry Benchmarks

Gathering accurate data for your properties can be challenging. You can trust our experts for comprehensive survey tools and data analysis, with trusted industry benchmarks proven to increase property performance and NOI for multifamily and commercial real estate.

Read more about Grace Hill Surveys

Users also considered

Reviewly.ai

(0)

Get more Google reviews with AI

Reviewly.ai is an AI Assisted Google Review and Business Response platform that helps local business owners generate more reviews online using our rapid reviews process.

Read more about Reviewly.ai

Users also considered

RapidNPS

(0)

Real-time customer satisfaction tracking tool

RapidNPS is a tool for monitoring customer satisfaction through the Net Promoter Score (NPS), helping businesses measure and improve customer loyalty.

Read more about RapidNPS

Users also considered

EngagePackage

(0)

Customer engagement software

EngagePackage is a customer engagement software designed to help businesses in the retail, food and beverage, and other sectors collect customer data to create engagement strategies. Administrators can analyze key customer-centric key performance indicators (KPIs), demographic data, and behavioral segmentations using a unified interface.

Read more about EngagePackage

Users also considered

Haber Chat

(0)

your go-to platform for managing WhatsApp communications.

Key features include multi-number management, automated message campaigns, and CRM-level customer tracking. It integrates with over 5000 apps for seamless customization. Enjoy real-time analytics, quick replies, and team collaboration, all in one place. Plus, you can start with a free trial!

Read more about Haber Chat

Users also considered

Grace Hill Surveys

(0)

Comprehensive Survey Tools and Trusted Industry Benchmarks

Gathering accurate data for your properties can be challenging. You can trust our experts for comprehensive survey tools and data analysis, with trusted industry benchmarks proven to increase property performance and NOI for multifamily and commercial real estate.

Read more about Grace Hill Surveys

Users also considered

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