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Azuba CCM Platform Logo

Turn fragmented communications into meaningful conversations

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Azuba CCM Platform - 2026 Pricing, Features, Reviews & Alternatives

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Azuba CCM Platform overview

What is Azuba CCM Platform?

Azuba's Customer Communication Management (CCM) Platform is a communication hub designed to make talking to customers easier and more organized for a variety of businesses and industries. Azuba's powerful Platform puts all your communication methods – like letters, emails, text and app messages – in one place. Now teams can easily send personalized messages in over 80 languages, and customers receive information in a way that feels personal to them. Azuba is on a mission to cut through the complexity of communication so everyone can stay informed and connected.

Key Features

• Centralized Communication - Consolidates all channels for seamless interactions.

• Simplified Operations - Automates tasks and centralizes communication data for efficient workflows.

• Enhanced Customer Engagement - Offers interactive tools and templates for personalized experiences.

• Streamlined Document Creation - User-friendly templates for easy document editing and multichannel publishing.

• Brand Consistency - Ensures unified messaging with brand-specific templates.

• Multi-Language Support - Engages customers in over 80 languages across email, SMS, fax, web, and mobile.

Azuba's CCM Platform is trusted by the biggest names in healthcare, including:

• Health Care Service Corporations

• Change Healthcare

• United Healthcare

• Carelon Health Services

The Azuba Platform is also widely used by state governments, financial institutions, and healthcare payer organizations.

Benefits

Build loyal customer relationships by centralizing interactions. Azuba CCM helps build strong, lasting connections with customers.

Unified communications are simplified and will enhance communication across all channels, ensuring customer satisfaction and business success.

With Azuba CCM Enterprise & Express Document Platforms, you'll have a diverse Platform of offerings that cater to different organizational needs.

Azuba CCM Platform Products

Azuba CCM Enterprise & Express are for large enterprises and medium size companies, providing Batch, Interactive, and OnDemand communication solutions. CCM Batch, Interactive, OnDemand options are tailored document generation for various communication needs. In addition:

• Azuba CCM Author is for creating and maintaing document templates and paragraphs in the language of the recipient; and

• Azuba Developer includes tools for extending platform capabilities.

Embrace Azuba's Customer Communication Management Platform to eliminate fragmented communications and turn them into meaningful conversations. Book a demo today to explore how Azuba CCM can revolutionize your customer communication strategy, safeguard your business reputation, and build long-lasting customer relationships.

Starting price

Free

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Azuba CCM Platform’s user interface

Ease of use rating:

Azuba CCM Platform reviews

Overall rating

4.7

/5

3

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.67/10
Rating distribution

5

4

3

2

1

2

1

0

0

0

Azuba CCM Platform's features

Features rating:

Access controls/permissions
Activity dashboard
Activity tracking
Alerts/Escalation
Alerts/Notifications
API
Approval process control
Archiving & retention
Audit trail
Autoresponders
Batch communications
Call center management
Call tracking
Campaign management
Chat/Messaging
Churn management
Collaboration tools
Commenting/Notes
Communication management
Compliance tracking
Contact management
Content creation
Content management
CRM
Customer database
Customer experience management
Customer history
Customer portal
Customer segmentation
Customizable branding
Customizable fields
Customizable forms
Customizable reports
Customizable templates
Dashboard
Data import/export
Data visualization
Document automation
Document capture
Document classification
Document editing
Document generation
Document review
Document storage
Document templates
Drag & drop
Electronic signature
Email management
Engagement tracking
Event triggered actions
Feedback management
File conversion
File sharing
Forms management
Full text search
Interaction tracking
Interactive content
Knowledge base management
Monitoring
Multi-Channel communication
Multi-Channel data collection
Multi-Language
Negative feedback management
NPS survey structure
Offline access
On-Demand communications
Personalization
Queue management
Real-Time analytics
Real-Time data
Real-Time monitoring
Real-Time notifications
Real-Time reporting
Reporting & statistics
Reporting/Analytics
Search/Filter
Secure data storage
SMS messaging
Social media integration
SSL security
Support ticket management
Survey/Poll management
Surveys & feedback
Tagging
Task management
Template management
Templates
Third-Party integrations
Version control
Visual analytics
Workflow management

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Azuba CCM Platform pricing

Value for money rating:

Starting from

Empty state illustration for "No pricing info"

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Azuba CCM Platform price and value

Value for money rating:

Azuba CCM Platform support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
24/7 (Live rep)
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support

Training options

In Person
Live Online
Videos
Documentation

Azuba CCM Platform FAQs

Q. What type of pricing plans does Azuba CCM Platform offer?

Azuba CCM Platform has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

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Q. Who are the typical users of Azuba CCM Platform?

Azuba CCM Platform has the following typical customers:
Large Enterprises


Q. What languages does Azuba CCM Platform support?

Azuba CCM Platform supports the following languages:
Arabic, Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Portuguese, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese


Q. Does Azuba CCM Platform offer an API?

Yes, Azuba CCM Platform has an API available for use.


Q. What level of support does Azuba CCM Platform offer?

Azuba CCM Platform offers the following support options:
Chat, 24/7 (Live rep), Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

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