Bazaarvoice Reviews - Pros & Cons, Ratings & more

Birdeye

TrueReview

Okendo

Bazaarvoice gives you control to collect, display, and distribute text and visual user-generated content (UGC) to drive revenue, scale your brand, gain actionable insights and build customer loyalty.

Bazaarvoice

Web-based

Beyond disappointed and would describe our experience as a awful experiment that cost time and money and was a TOTAL WASTE.

family business

Bazaarvoice has been a nice tool for us to engage with customers in a new way. It is a great portal to collectively group all customer feedback and questions regarding your business/products.

EPIC Failure - terrible service - Find an alternative - I wish we did.

Ecommerce

Most of all through the sales process, migration, onboarding and post onboarding the customer support has been fantastic.

Program Manager

Great help available if needed. Easy to track reviews and customer inquiries in one place.

Ecommerce Business Analyst

Great for capturing reviews from our customers.

Sometimes we feel there is a bit of a delay from when I customer posts a question or a review, until the time we actually receive the notification of the activity.

Senior Paid Social Specialist

I don't like how data is pulled I feel that it is not as efficient as it could be.

Yotpo

Great Way to Connect with Customers

Bazaarvoice Product Review Syndication

Not impressed

Overall, implementation has been smooth, but a little slow. Part of that is my own internal roadblocks. The Fulfillment process in the US has ben very smooth and my local sampling coordinator (Madi Even) is amazing.

An essential part of your PDP!

Not a lot of customization or control 

Works most of the time, but there is room for improvement

From choosing (see title) to implementation it was a bit rocky to be honest. The code and the process are easy to understand which is why it is disappointing that the back end tools are so clumsy and the service from the team is somewhat spotty.  It could easily be a home run on both fronts but it ends up making the initial rollout more of a fumble.

Integrated with the vendors where our products are sold so that part of the choice was easy

If the Reporting/Insights portion of the portal worked better and if Support moved quicker to fix the glitches, we would be very happy with BazaarVoice overall. 

Great for Review Syndication - Reporting / Analytics Needs Help

We have been able to get feedback on our products, generate reviews, and directly address consumer questions.

Necessary but costly

Easy to use

BV Feedback

Good customer success and support is the key to review management programme

There´s room for improvement

Really like it!

The best UGC tool

I love using Bazaarvoice Connections; it gives a very easy to read interface with all partners available in one place. The workflow is very efficient, and makes managing multiple accounts a breeze.

Easy to use, but UI may be too simple

Bazaarvoice, gestion de nos avis produits

Bazaarvoice, management of our product reviews

Reviews on our site, insight into products, increase in SEO

Great for capturing reviews from our customers

Great interface between us and our customers

Expensive but adequate online review platform.

Being able to syndicate and map reviews has been so valuable. To easily map similar styles for seasonal products it helps us get a head start on product launches. 

Bazaarvoice Reviews (2025)

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32 reviews