Call Center Application Pricing, Features, Reviews & Comparison of Alternatives

Call Center Application

Predictive dialer & call automation for call centers

4.79/5 (14 reviews)

Call Center Application overview

What is Call Center Application?

Dialing Innovations’ Call Centre Application is a hosted predictive dialer and automated outbound calling tool for call centers. The cloud-based tool is designed to aid with call center operations by automating tasks such as lead prioritization, call distribution, call recording, answering machine detection, lead cost tracking, and more.

The predictive dialer feature within Call Centre Application enables call center agents to manage their calls and ensure that all outbound calls are connected to real people, by filtering out busy signals, automated answering machines, or fax machines. The predictive dialer uses algorithms to predict call answer times and agent availability, and adjusts the dialing rate accordingly in order to match as many agents with active calls as possible. Unanswered or unsuccessful calls are discarded by the predictive dialer with the aim of saving time for the agents. The Call Centre Application predictive dialer also analyzes both answered and unanswered calls and automates the process of deciding if agent intervention is needed, and automatically assigns them based on availability.

The system can be customized with features such as a pre-recorded message when the dialer reaches an answering machine, and the setup of any-agent or agent-specific callbacks. Specific numbers can be blacklisted so that the predictive dialer avoids them entirely. Other features include caller ID customization, IVR, call transfer management, campaign management, call recording and monitoring, and more. Call Centre Application also facilitates the monitoring of call center performance with customizable reporting on metrics such as lead cost, carrier errors, recent sales, agent performance, server performance, and more.
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Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Call Center Application screenshot: The call monitoring page allows users to track active calls, calls ringing, and agent statsDI offers more than just phone systemsCall Center Application screenshot: Call transfers can be done between agents with the click of a buttonCall Center Application screenshot: Reports can be generated to track call, agent, and business performance

Call Center Application reviews

Excellent
11

Very good
3

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  4.9
  4.8
  4.5
Gypsy Fisher

Great system! Saved my business money.

Used daily for 2+ years
Reviewed 2019-05-01
Review Source: Capterra

We have benefited not only be reducing costs through canceling our traditional phone service but also greater productivity. Employees no longer waste time answering the phone for sales or robo calls and customers calls get routed to the appropriate person which reduces employee time spent on the phone.

Pros
Great price for a quality service. Easy to set up and manage. I have had no issues with service. I have reached out to tech support when wanting to make changes to the system and they were helpful!

Cons
Nothing so far has been negative. I really have liked everything.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tania Bales

The software is excellent and very reliable.

Used daily for 2+ years
Reviewed 2018-02-28
Review Source: Capterra

Productivity, profit increase, workflow efficiency, ease of system management.

Pros
The ability to manage multiple campaigns for different departments simultaneously has been easy and beneficial. This software has increased our productivity and workflow. We have the ability to view the results/data for the campaigns throughout the day.

Cons
The software looks intimidating with all of the screens, but it is easy to get used to and there are training videos on the website.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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George Estep

Very responsive. Great product.

Used daily for 2+ years
Reviewed 2018-03-09
Review Source: Capterra

Pros
This product makes our team much more efficient. We rely on its performance on a daily basis and it has always worked well. The money we save by using it is substantial. I would Recommend it to anyone needing a quick fix to their incoming needs.

Cons
At times installation can be a short term problem. However the effort to install is worth the time and effort. Our team finds it easy to use and very functional.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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stephanie sweat

CCA

Used daily for 2+ years
Reviewed 2018-11-02
Review Source: Capterra

Pros
I have worked in a call center for over 15 years. I have worked for telecommunication, retail and banking. The software that I used was typically the same just with a few sections changed to the type of Call Center Environment. So it was very easy for me to adapt to each company easily.

Cons
No issue did I have with using these applications.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Justin Leahey

A good Dialer System

Used daily for 2+ years
Reviewed 2019-03-14
Review Source: Capterra

Over the years they've become a very stable dialer system. Would recommend for most businesses.

Pros
Able to add just about any feature necessary. They don't have downtime that often. Pretty easy to use for the most part. They don't charge for minutes which is great.

Cons
Not the best customer service. Adding new features is not cheap.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Call Center Application pricing

Pricing options
Free
Free trial
Subscription
View Pricing Plans

Contact Dialing Innovations for pricing information.

Call Center Application features

API
Chat
Monitoring
Prioritizing

Activity Dashboard (93 other apps)
Automatic Notifications (91 other apps)
CRM Integration (78 other apps)
Contact History (72 other apps)
Customizable Branding (92 other apps)
Email Integration (83 other apps)
Instant Messaging (88 other apps)
Knowledge Base Management (90 other apps)
Multi-Channel Communication (85 other apps)
Real Time Monitoring (66 other apps)
Reporting & Statistics (106 other apps)
Social Media Integration (79 other apps)
Support Ticket Management (66 other apps)
Surveys & Feedback (80 other apps)
Third Party Integration (112 other apps)
Workflow Management (73 other apps)

Additional information for Call Center Application

Key features of Call Center Application

  • Live chat
  • Hotkeys
  • Multi-part conferencing
  • Open database design
  • Telemarketing management
  • Voice & data integration
  • VoIP
  • Customer engagement center
  • Quality management
  • Call logging
  • Progressive dialer
  • Manual dialer
  • Call routing
  • Call transfer
  • Caller ID
  • Campaign planning
  • Telephony integration
  • Custom forms
  • Employee management
  • Lead distribution
  • Real time reporting
  • Summary reports
  • Multi-campaign
  • Availability management
  • Prioritizing
  • Automatic call distribution
  • Call monitoring
  • Data import/export
  • Chat
  • Custom fields
  • Web forms
  • Automatic lead distribution
  • Call list management
  • Callback scheduling
  • Queue manager
  • Answering machine detection
  • Call analysis
  • Performance reports
View All Features

Benefits

Automate outbound calling with the predictive dialer which scans calling lists and detects busy signals, answering machines, and skips numbers on the “do-not-call” list. Calls are routed to agents once a real person is on the line.

Record calls to monitor agent performance and review calls as and when needed. Call recording can be triggered at any time and can be used for training or compliance purposes.

Gain insight into business operations with reporting tools to track lead costs, summaries of performance, log carrier errors, call reports, lead performance, agent performance, agent timesheets, and more.

Manage agents with features such as limits for new leads per agent, callback assignment, availability tracking, definable agent wrap-up times, listen-in options, and remote login for agents.

Prioritize leads based on aspects such as waiting time, history, type of call, and more, and search for specific leads within the contact database. Caller IDs are provided per lead so that all calls can be tracked and called back in necessary.