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Dialing Innovations Call Center Application Suite Logo
Dialing Innovations Call Center Application Suite
4.8
(14)

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Predictive dialer & call automation for call centers

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Dialing Innovations Call Center Application Suite Pricing, Features, Reviews and Alternatives

Dialing Innovations Call Center Application Suite product overview

What is Dialing Innovations Call Center Application Suite?

Dialing Innovations’ Call Centre Application is a hosted predictive dialer and automated outbound calling tool for call centers. The cloud-based tool is designed to aid with call center operations by automating tasks such as lead prioritization, call distribution, call recording, answering machine detection, lead cost tracking, and more.

Key benefits of using Dialing Innovations Call Center Application Suite

  • Automate outbound calling with the predictive dialer which scans calling lists and detects busy signals, answering machines, and skips numbers on the “do-not-call” list. Calls are routed to agents once a real person is on the line.

  • Record calls to monitor agent performance and review calls as and when needed. Call recording can be triggered at any time and can be used for training or compliance purposes.

  • Gain insight into business operations with reporting tools to track lead costs, summaries of performance, log carrier errors, call reports, lead performance, agent performance, agent timesheets, and more.

  • Manage agents with features such as limits for new leads per agent, callback assignment, availability tracking, definable agent wrap-up times, listen-in options, and remote login for agents.

  • Prioritize leads based on aspects such as waiting time, history, type of call, and more, and search for specific leads within the contact database. Caller IDs are provided per lead so that all calls can be tracked and called back in necessary.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    Email/Help Desk
    Chat
    24/7 (Live rep)

    Training options

    Live Online
    Videos
    Webinars
    Documentation

    Dialing Innovations Call Center Application Suite pricing information

    Value for money

    4.9

    /5

    14

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Dialing Innovations Call Center Application Suite features

    Functionality

    4.9

    /5

    14

    Total features

    86

    7 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third Party Integrations
    Chat/Messaging
    Reporting & Statistics
    Multi-Channel Communication
    Live Chat
    Activity Dashboard

    Functionality contenders

    Dialing Innovations Call Center Application Suite users reviews

    Overall Rating

    4.8

    /5

    14

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.42/10
    Rating distribution

    5

    4

    3

    2

    1

    11

    3

    0

    0

    0

    Pros
    I found the people I interacted with to be helpful and very prompt. The product has been a big help to me and I believe increased my catering business.
    The ability to manage multiple campaigns for different departments simultaneously has been easy and beneficial. This software has increased our productivity and workflow.
    Great price for a quality service. Easy to set up and manage.
    Cons
    Sometime we have to reset the equipment when theres no dial tone or cannot make call.
    Initial setting is little time consuming and need little IT knowledge. Some time stop working and needs rebooting.
    Set-up can be a little tough for a not technology oriented individual.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    DI provides personal, high-level service.

    Reviewed 5 years ago
    Pros

    Feature rich, combining the best call center software features from all the competition. Incredibly stable.

    Cons

    No cons were added to this review

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great system! Saved my business money.

    Reviewed 3 years ago

    We have benefited not only be reducing costs through canceling our traditional phone service but also greater productivity. Employees no longer waste time answering the phone for sales or robo calls and customers calls get routed to the appropriate person which reduces employee time spent on the phone.

    Pros

    Great price for a quality service. Easy to set up and manage. I have had no issues with service. I have reached out to tech support when wanting to make changes to the system and they were helpful!

    Cons

    Nothing so far has been negative. I really have liked everything.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Dialing Innovations

    Reviewed 3 years ago

    We have 30 of these systems, and i i probably have to call once a month for support for all locations.

    Pros

    Its a cheap alternative to a big phone bill.

    Cons

    When you call in the phone system often doesn't ring. It just goes strait to the automatic attendant.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The software is excellent and very reliable.

    Reviewed 5 years ago

    Productivity, profit increase, workflow efficiency, ease of system management.

    Pros

    The ability to manage multiple campaigns for different departments simultaneously has been easy and beneficial. This software has increased our productivity and workflow. We have the ability to view the results/data for the campaigns throughout the day.

    Cons

    The software looks intimidating with all of the screens, but it is easy to get used to and there are training videos on the website.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Very responsive. Great product.

    Reviewed 5 years ago
    Pros

    This product makes our team much more efficient. We rely on its performance on a daily basis and it has always worked well. The money we save by using it is substantial. I would Recommend it to anyone needing a quick fix to their incoming needs.

    Cons

    At times installation can be a short term problem. However the effort to install is worth the time and effort. Our team finds it easy to use and very functional.

    Dialing Innovations Call Center Application Suite FAQs and common questions

    Q. What type of pricing plans does Dialing Innovations Call Center Application Suite offer?

    Dialing Innovations Call Center Application Suite has the following pricing plans:
    Pricing model: Free, Subscription


    Q. Who are the typical users of Dialing Innovations Call Center Application Suite?

    Dialing Innovations Call Center Application Suite has the following typical customers:
    Mid Size Business, Small Business


    Q. What languages does Dialing Innovations Call Center Application Suite support?

    Dialing Innovations Call Center Application Suite supports the following languages:
    English


    Q. Does Dialing Innovations Call Center Application Suite support mobile devices?

    Dialing Innovations Call Center Application Suite supports the following devices:
    Android, iPad, iPhone


    Q. Does Dialing Innovations Call Center Application Suite offer an API?

    Yes, Dialing Innovations Call Center Application Suite has an API available for use.


    Q. What level of support does Dialing Innovations Call Center Application Suite offer?

    Dialing Innovations Call Center Application Suite offers the following support options:
    Phone Support, Email/Help Desk, Chat, 24/7 (Live rep)

    Common Dialing Innovations Call Center Application Suite comparisons

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