Call Center Application Pricing, Features, Reviews & Comparison of Alternatives

Call Center Application

Predictive dialer & call automation for call centers

4.8/5 (5 reviews)

Call Center Application overview

Dialing Innovations’ Call Centre Application is a hosted predictive dialer and automated outbound calling tool for call centers. The cloud-based tool is designed to aid with call center operations by automating tasks such as lead prioritization, call distribution, call recording, answering machine detection, lead cost tracking, and more.

The predictive dialer feature within Call Centre Application enables call center agents to manage their calls and ensure that all outbound calls are connected to real people, by filtering out busy signals, automated answering machines, or fax machines. The predictive dialer uses algorithms to predict call answer times and agent availability, and adjusts the dialing rate accordingly in order to match as many agents with active calls as possible. Unanswered or unsuccessful calls are discarded by the predictive dialer with the aim of saving time for the agents. The Call Centre Application predictive dialer also analyzes both answered and unanswered calls and automates the process of deciding if agent intervention is needed, and automatically assigns them based on availability.

The system can be customized with features such as a pre-recorded message when the dialer reaches an answering machine, and the setup of any-agent or agent-specific callbacks. Specific numbers can be blacklisted so that the predictive dialer avoids them entirely. Other features include caller ID customization, IVR, call transfer management, campaign management, call recording and monitoring, and more. Call Centre Application also facilitates the monitoring of call center performance with customizable reporting on metrics such as lead cost, carrier errors, recent sales, agent performance, server performance, and more.


Pricing options
Free trial
Value for money
View Pricing Plans


Business size



United States

Supported languages

Call Center Application screenshot: The call monitoring page allows users to track active calls, calls ringing, and agent statsDI offers more than just phone systemsCall Center Application screenshot: Call transfers can be done between agents with the click of a buttonCall Center Application screenshot: Reports can be generated to track call, agent, and business performance

Call Center Application reviews


Very good

Value for money
Ease of use
Customer support
Tania Bales

The software is excellent and very reliable.

Used daily for 2+ years
Reviewed 2018-02-28
Review Source: Capterra

Productivity, profit increase, workflow efficiency, ease of system management.The ability to manage multiple campaigns for different departments simultaneously has been easy and beneficial. This software has increased our productivity and workflow. We have the ability to view the results/data for the campaigns throughout the day.

Read the full review

George Estep

Very responsive. Great product.

Used daily for 2+ years
Reviewed 2018-03-09
Review Source: Capterra

This product makes our team much more efficient. We rely on its performance on a daily basis and it has always worked well. The money we save by using it is substantial. I would Recommend it to anyone needing a quick fix to their incoming needs.

Read the full review

stephanie sweat


Used daily for 2+ years
Reviewed 2018-11-02
Review Source: Capterra

I have worked in a call center for over 15 years. I have worked for telecommunication, retail and banking. The software that I used was typically the same just with a few sections changed to the type of Call Center Environment. So it was very easy for me to adapt to each company easily.

Read the full review

Harpreet S Gill

excellent money saving plan

Used daily for 2+ years
Reviewed 2018-03-15
Review Source: Capterra

saves money.Recorded message gives a professional experience to caller Clear sound Saves money on land line expenses.

Read the full review

Bill Cordray

DI provides personal, high-level service.

Used other for 2+ years
Reviewed 2018-03-08
Review Source: Capterra

Feature rich, combining the best call center software features from all the competition. Incredibly stable.

Read the full review

Call Center Application pricing

Pricing options
Free trial
View Pricing Plans

Contact Dialing Innovations for pricing information.

Call Center Application features


Activity Dashboard (66 other apps)
Automatic Notifications (70 other apps)
CRM Integration (63 other apps)
Contact History (64 other apps)
Customizable Branding (64 other apps)
Customizable Templates (52 other apps)
Email Integration (67 other apps)
Instant Messaging (78 other apps)
Knowledge Base (90 other apps)
Multi-Channel Communication (63 other apps)
Reporting & Statistics (78 other apps)
Social Media Integration (64 other apps)
Surveys & Feedback (65 other apps)
Third Party Integration (83 other apps)
Ticket Management (56 other apps)
Workflow Management (58 other apps)

Additional information for Call Center Application

Key features of Call Center Application

  • Call routing
  • Live chat
  • Call monitoring
  • Hotkeys
  • Multi-part conferencing
  • Open database design
  • Telemarketing management
  • Voice & data integration
  • VoIP
  • Customer engagement center
  • Quality management
  • Call logging
  • Progressive dialer
  • Manual dialer
  • Telephony integration
  • Automatic lead distribution
  • Availability management
  • Call analysis
  • Call list management
  • Lead distribution
  • Custom forms
  • Custom fields
  • Web forms
  • Callback scheduling
  • Prioritizing
  • Data import/export
  • Caller ID
  • Call transfer
  • Automatic call distribution
  • Answering machine detection
  • Campaign planning
  • Multi-campaign
  • Real time reporting
  • Summary reports
  • Performance reports
  • Employee management
  • Chat
  • Queue manager
View All Features


Automate outbound calling with the predictive dialer which scans calling lists and detects busy signals, answering machines, and skips numbers on the “do-not-call” list. Calls are routed to agents once a real person is on the line.

Record calls to monitor agent performance and review calls as and when needed. Call recording can be triggered at any time and can be used for training or compliance purposes.

Gain insight into business operations with reporting tools to track lead costs, summaries of performance, log carrier errors, call reports, lead performance, agent performance, agent timesheets, and more.

Manage agents with features such as limits for new leads per agent, callback assignment, availability tracking, definable agent wrap-up times, listen-in options, and remote login for agents.

Prioritize leads based on aspects such as waiting time, history, type of call, and more, and search for specific leads within the contact database. Caller IDs are provided per lead so that all calls can be tracked and called back in necessary.