Dialing Innovations Call Center Application Suite Pricing, Features, Reviews & Alternatives

Dialing Innovations Call Center Application Suite

Predictive dialer & call automation for call centers

4.79/5 (14 reviews)

Dialing Innovations Call Center Application Suite overview

What is Dialing Innovations Call Center Application Suite?

Dialing Innovations’ Call Centre Application is a hosted predictive dialer and automated outbound calling tool for call centers. The cloud-based tool is designed to aid with call center operations by automating tasks such as lead prioritization, call distribution, call recording, answering machine detection, lead cost tracking, and more.

The predictive dialer feature within Call Centre Application enables call center agents to manage their calls and ensure that all outbound calls are connected to real people, by filtering out busy signals, automated answering machines, or fax machines. The predictive dialer uses algorithms to predict call answer times and agent availability, and adjusts the dialing rate accordingly in order to match as many agents with active calls as possible. Unanswered or unsuccessful calls are discarded by the predictive dialer with the aim of saving time for the agents. The Call Centre Application predictive dialer also analyzes both answered and unanswered calls and automates the process of deciding if agent intervention is needed, and automatically assigns them based on availability.

The system can be customized with features such as a pre-recorded message when the dialer reaches an answering machine, and the setup of any-agent or agent-specific callbacks. Specific numbers can be blacklisted so that the predictive dialer avoids them entirely. Other features include caller ID customization, IVR, call transfer management, campaign management, call recording and monitoring, and more. Call Centre Application also facilitates the monitoring of call center performance with customizable reporting on metrics such as lead cost, carrier errors, recent sales, agent performance, server performance, and more.
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Pricing

Starting from
$10/month
Pricing options
Free
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Dialing Innovations Call Center Application Suite screenshot: The call monitoring page allows users to track active calls, calls ringing, and agent statsDI offers more than just phone systemsDialing Innovations Call Center Application Suite screenshot: Call transfers can be done between agents with the click of a buttonDialing Innovations Call Center Application Suite screenshot: Reports can be generated to track call, agent, and business performance

Dialing Innovations Call Center Application Suite user reviews

Excellent
11

Very good
3

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  4.9
  4.8
  4.5
Bill C.

DI provides personal, high-level service.

Used occasionally for 2+ years
Reviewed 2018-03-08
Review Source: Capterra

Pros
Feature rich, combining the best call center software features from all the competition. Incredibly stable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Gypsy F.

Great system! Saved my business money.

Used daily for 2+ years
Reviewed 2019-05-01
Review Source: Capterra

We have benefited not only be reducing costs through canceling our traditional phone service but also greater productivity. Employees no longer waste time answering the phone for sales or robo calls and customers calls get routed to the appropriate person which reduces employee time spent on the phone.

Pros
Great price for a quality service. Easy to set up and manage. I have had no issues with service. I have reached out to tech support when wanting to make changes to the system and they were helpful!

Cons
Nothing so far has been negative. I really have liked everything.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Karl G.

Dialing Innovations

Used daily for 2+ years
Reviewed 2019-04-24
Review Source: Capterra

We have 30 of these systems, and i i probably have to call once a month for support for all locations.

Pros
Its a cheap alternative to a big phone bill.

Cons
When you call in the phone system often doesn't ring. It just goes strait to the automatic attendant.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Tania B.

The software is excellent and very reliable.

Used daily for 2+ years
Reviewed 2018-02-28
Review Source: Capterra

Productivity, profit increase, workflow efficiency, ease of system management.

Pros
The ability to manage multiple campaigns for different departments simultaneously has been easy and beneficial. This software has increased our productivity and workflow. We have the ability to view the results/data for the campaigns throughout the day.

Cons
The software looks intimidating with all of the screens, but it is easy to get used to and there are training videos on the website.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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George E.

Very responsive. Great product.

Used daily for 2+ years
Reviewed 2018-03-09
Review Source: Capterra

Pros
This product makes our team much more efficient. We rely on its performance on a daily basis and it has always worked well. The money we save by using it is substantial. I would Recommend it to anyone needing a quick fix to their incoming needs.

Cons
At times installation can be a short term problem. However the effort to install is worth the time and effort. Our team finds it easy to use and very functional.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Dialing Innovations Call Center Application Suite pricing

Starting from
$10/month
Pricing options
Free
Subscription
View Pricing Plans

Contact Dialing Innovations for pricing information.

Dialing Innovations Call Center Application Suite features

API
Alerts / Escalation
Call Center Management
Chat/Messaging
Knowledge Base Management
Queue Management
Real-Time Chat
Reporting/Analytics

Activity Dashboard (158 other apps)
Alerts/Notifications (159 other apps)
Customizable Branding (209 other apps)
Email Management (150 other apps)
Live Chat (189 other apps)
Mobile Access (135 other apps)
Multi-Channel Communication (189 other apps)
Reporting & Statistics (181 other apps)
Self Service Portal (156 other apps)
Support Ticket Management (141 other apps)
Surveys & Feedback (160 other apps)
Third Party Integrations (214 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Dialing Innovations Call Center Application Suite

Key features of Dialing Innovations Call Center Application Suite

  • Live chat
  • Hotkeys
  • Multi-part conferencing
  • Open database design
  • Telemarketing management
  • Voice & data integration
  • VoIP
  • Customer engagement center
  • Quality management
  • Call logging
  • Progressive dialer
  • Manual dialer
  • Call routing
  • Call transfer
  • Caller ID
  • Campaign planning
  • Telephony integration
  • Custom forms
  • Employee management
  • Lead distribution
  • Real time reporting
  • Summary reports
  • Multi-campaign
  • Availability management
  • Prioritizing
  • Automatic call distribution
  • Call monitoring
  • Data import/export
  • Chat
  • Custom fields
  • Web forms
  • Automatic lead distribution
  • Call list management
  • Callback scheduling
  • Queue manager
  • Answering machine detection
  • Call analysis
  • Performance reports
View All Features

Benefits

Automate outbound calling with the predictive dialer which scans calling lists and detects busy signals, answering machines, and skips numbers on the “do-not-call” list. Calls are routed to agents once a real person is on the line.

Record calls to monitor agent performance and review calls as and when needed. Call recording can be triggered at any time and can be used for training or compliance purposes.

Gain insight into business operations with reporting tools to track lead costs, summaries of performance, log carrier errors, call reports, lead performance, agent performance, agent timesheets, and more.

Manage agents with features such as limits for new leads per agent, callback assignment, availability tracking, definable agent wrap-up times, listen-in options, and remote login for agents.

Prioritize leads based on aspects such as waiting time, history, type of call, and more, and search for specific leads within the contact database. Caller IDs are provided per lead so that all calls can be tracked and called back in necessary.