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ConSol CM/Ticketing Logo

Software to help businesses receive and process inquiries

Table of Contents

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ConSol CM/Ticketing - 2026 Pricing, Features, Reviews & Alternatives

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ConSol CM/Ticketing overview

What is ConSol CM/Ticketing?

ConSol CM/Ticketing is used to consolidate your inquiries from multiple sources and register them as tickets in a central reception tool. From there, your team members can organize, prioritize and delegate the tasks with their status.

ConSol CM/Ticketing can be integrated with other customer service tools, such as Live Chat and Social Media Monitoring, to create a seamless experience for your customers. The system automatically organizes and prioritizes incoming inquiries from multiple sources, whether by phone or email. It then creates tickets for each inquiry, which are stored in a central reception tool where staff members can organize, prioritize and delegate the tasks with their status.

Key benefits of using ConSol CM/Ticketing

Use ConSol CM/Ticketing to receive and process inquiries. Bulky Excel lists and e-mails wasting away in obscure mailboxes become a thing of the past.

Starting price

19per user /
per month

Alternatives

with better value for money

ConSol CM/Ticketing’s user interface

Ease of use rating:

ConSol CM/Ticketing reviews

Overall rating

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No reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
Rating distribution

5

4

3

2

1

0

0

0

0

0

ConSol CM/Ticketing's features

Email management
Knowledge base management
Live chat
Multi-Channel communication
Queue management
Service level agreement (sla) management
Support ticket management

ConSol CM/Ticketing alternatives

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19

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Per month

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ConSol CM/Ticketing pricing

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Cloud - Named User Model

59

/user

Per month

Features included:

  • Integrated Dashboards
  • Workflow-based automation functions
  • Various data exchange formats available (e.g. Web services, Excel)
  • Full email integration
  • Individual role and rights concept
  • Knowledge base
  • GDPR-compliant – Encrypted data storage only in German data centers
  • Optional: additional test environment in the cloud
  • Data exchange via Internet (ETL)
  • Data exchange via CSV and Excel
  • Web interfaces (e.g. REST)
  • Preparation of subtasks (subtickets)
  • Time bookings
  • Data import (ticket, contact and product data)
  • Dedicated own productive system
  • Installation and expansion of individual processes optional
  • Autom. Search for similar tickets
  • Product database Plant and extension of individual data fields
  • Incremental full-text search
  • Document/Attachment Storage
  • Template generator for text modules
  • Workflow-based routing functions
  • SLA and appointment management
  • Internal messaging & collaboration
  • Audit-secure logging of all changes
  • Multilingualism (Standard German / English)
  • Personal German-speaking support via telephone, e-mail and customer portal

Cloud - Concurrent User Model

89

/user

Per month

Features included:

  • Integrated Dashboards
  • Workflow-based automation functions
  • Various data exchange formats available (e.g. Web services, Excel)
  • Full email integration
  • Individual role and rights concept
  • Knowledge base
  • GDPR-compliant – Encrypted data storage only in German data centers
  • Optional: additional test environment in the cloud
  • Data exchange via Internet (ETL)
  • Data exchange via CSV and Excel
  • Web interfaces (e.g. REST)
  • Preparation of subtasks (subtickets)
  • Time bookings
  • Data import (ticket, contact and product data)
  • Dedicated own productive system
  • Installation and expansion of individual processes optional
  • Autom. Search for similar tickets
  • Product database Plant and extension of individual data fields
  • Incremental full-text search
  • Document/Attachment Storage
  • Template generator for text modules
  • Workflow-based routing functions
  • SLA and appointment management
  • Internal messaging & collaboration
  • Audit-secure logging of all changes
  • Multilingualism (Standard German / English)
  • Personal German-speaking support via telephone, e-mail and customer portal

On Premise for rent - Named User Model

19

/user

Per month

Features included:

  • Integrated Dashboards
  • Workflow-based automation functions
  • Various data exchange formats available (e.g. Web services, Excel)
  • Full email integration
  • Individual role and rights concept
  • Knowledge base
  • In addition: free test system when a maintenance contract is concluded
  • Data exchange via Internet (ETL)
  • Data exchange via CSV and Excel
  • Web interfaces (e.g. REST)
  • Preparation of subtasks (subtickets)
  • Time bookings
  • Data import (ticket, contact and product data)
  • Installation and expansion of individual processes optional
  • Autom. Search for similar tickets
  • Product database Plant and extension of individual data fields
  • Incremental full-text search
  • Document/Attachment Storage
  • Template generator for text modules
  • Workflow-based routing functions
  • SLA and appointment management
  • Internal messaging & collaboration
  • Audit-secure logging of all changes
  • Multilingualism (Standard German / English)
  • Personal German-speaking support via telephone, e-mail and customer portal

On Premise for rent - Concurrent User Model

33

/user

Per month

Features included:

  • Integrated Dashboards
  • Workflow-based automation functions
  • Various data exchange formats available (e.g. Web services, Excel)
  • Full email integration
  • Individual role and rights concept
  • Knowledge base
  • In addition: free test system when a maintenance contract is concluded
  • Data exchange via Internet (ETL)
  • Data exchange via CSV and Excel
  • Web interfaces (e.g. REST)
  • Preparation of subtasks (subtickets)
  • Time bookings
  • Data import (ticket, contact and product data)
  • Installation and expansion of individual processes optional
  • Autom. Search for similar tickets
  • Product database Plant and extension of individual data fields
  • Incremental full-text search
  • Document/Attachment Storage
  • Template generator for text modules
  • Workflow-based routing functions
  • SLA and appointment management
  • Audit-secure logging of all changes
  • Multilingualism (Standard German / English)
  • Personal German-speaking support via telephone, e-mail and customer portal

User opinions about ConSol CM/Ticketing price and value

Value for money rating:

ConSol CM/Ticketing support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Knowledge Base

Training options

Documentation
In Person

ConSol CM/Ticketing FAQs

Q. What type of pricing plans does ConSol CM/Ticketing offer?

ConSol CM/Ticketing has the following pricing plans:
Starting from: €59.00/month
Pricing model: Subscription

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Q. Who are the typical users of ConSol CM/Ticketing?

ConSol CM/Ticketing has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does ConSol CM/Ticketing support?

ConSol CM/Ticketing supports the following languages:
German, English


Q. Does ConSol CM/Ticketing offer an API?

No, ConSol CM/Ticketing does not have an API available.


Q. What level of support does ConSol CM/Ticketing offer?

ConSol CM/Ticketing offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base

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