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ConSol CM/Ticketing
Software to help businesses receive and process inquiries
Table of Contents
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ConSol CM/Ticketing - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: March 2026
ConSol CM/Ticketing overview
What is ConSol CM/Ticketing?
ConSol CM / Ticketing enables organizations to efficiently manage and process customer requests as well as internal inquiries of all kinds. By consolidating requests from multiple channels into a single platform, the system creates full transparency and control over service and support processes.
Incoming inquiries from sources such as e-mail, web forms, portals, or other communication channels are automatically captured and registered as tickets in a central system. This ensures that no request is overlooked and that all information is documented in one place. The centralized ticketing environment allows teams to work collaboratively while maintaining a clear overview of all ongoing tasks and requests.
From this central workspace, team members can easily organize, prioritize, and assign tickets to the appropriate employees, departments, or specialist teams. Structured workflows and configurable processes help ensure that every request follows a clear path from submission to resolution. The system continuously tracks the status of each ticket, making it visible to everyone involved what has already been done, who is responsible, and which steps still need to be completed.
ConSol CM / Ticketing also supports collaboration within and across teams. Employees can add comments, subtasks, or additional information directly to tickets, enabling efficient coordination and faster problem resolution. Automated notifications and status updates help keep stakeholders informed and ensure that tasks move forward without delays.
Managers and team leads benefit from improved transparency and control over operational processes. With a clear overview of open, pending, and completed tickets, they can monitor workloads, identify bottlenecks, and optimize service performance. This helps organizations maintain high service quality while improving efficiency and response times.
With its flexible configuration options, organizations can adapt workflows, ticket structures, and processes to their specific requirements. Whether used for customer service, internal support, or cross-departmental request management, ConSol CM / Ticketing provides a scalable and reliable solution that helps teams work more efficiently and ensures that every request is handled in a structured and transparent way.
Key benefits of using ConSol CM/Ticketing
Starting price
per month
Alternatives
with better value for money
ConSol CM/Ticketing’s user interface
ConSol CM/Ticketing reviews
Overall rating
No reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.00/10
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ConSol CM/Ticketing's features
ConSol CM/Ticketing alternatives
ConSol CM/Ticketing
Starting from
19
/user
Per month
Salesforce Sales Cloud
Starting from
No pricing info
Zendesk Suite
Starting from
No pricing info
LiveChat
Starting from
No pricing info
ConSol CM/Ticketing pricing
Pricing plans
Pricing details:
On-Premise Purchase – Named User Model
No pricing info
Features included:
- Integrated Dashboards
- Workflow-based automation functions
- Multiple data exchange formats supported (e.g., web services, Excel)
- Full email integration
- Custom roles and permissions
- Knowledge base
- Additionally: Free test system included with a valid maintenance contract
- Data exchange via Internet (ETL)
- Data exchange via CSV and Excel
- Web interfaces (e.g., REST)
- Creation of sub-tickets
- Time tracking
- Data import (ticket, contact and product data)
- Dedicated productive environment
- Optional: additional test environment in the cloud
- Optional development and expansion of custom processes
- Automatic search for similar tickets
- Product database with customizable data fields
- Incremental full-text search
- Document/Attachment Storage
- Template generator for text modules
- Workflow-based routing functions
- SLA and appointment management
- Internal messaging & collaboration
- Audit-secure logging of all changes
- Multilingual support (German/English by default)
- Personalized German-speaking support via phone, email, and customer portal
On-Premise Purchase – Concurrent User Model
No pricing info
Features included:
- Integrated Dashboards
- Workflow-based automation functions
- Multiple data exchange formats supported (e.g., web services, Excel)
- Full email integration
- Custom roles and permissions
- Knowledge base
- Additionally: Free test system included with a valid maintenance contract
- Data exchange via Internet (ETL)
- Data exchange via CSV and Excel
- Web interfaces (e.g. REST)
- Creation of sub-tickets
- Time tracking
- Data import (ticket, contact and product data)
- Dedicated own productive system
- Optional: additional test environment in the cloud
- Optional development and expansion of custom processes
- Autom. Search for similar tickets
- Product database with customizable data fields
- Incremental full-text search
- Document/Attachment Storage
- Template generator for text modules
- Workflow-based routing functions
- SLA and appointment management
- Internal messaging & collaboration
- Audit-secure logging of all changes
- Multilingual support (German/English by default)
- Personalized German-speaking support via phone, email, and customer portal
User opinions about ConSol CM/Ticketing price and value
Value for money rating:
ConSol CM/Ticketing integrations (8)
ConSol CM/Ticketing support options
Typical customers
Platforms supported
Support options
Training options
ConSol CM/Ticketing FAQs
ConSol CM/Ticketing has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What languages does ConSol CM/Ticketing support?
ConSol CM/Ticketing supports the following languages:
English, German
Q. Does ConSol CM/Ticketing offer an API?
No, ConSol CM/Ticketing does not have an API available.
Q. What level of support does ConSol CM/Ticketing offer?
ConSol CM/Ticketing offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base