I enjoy the ease of use and the ability to create and save connections. File transferring is among my favorite feature.
A powerful utility with a great deal of functionality that can help different environment not only resolve issues & problems more quickly but also to run more smoothly the entire time.
Dameware is a well made remote support tool that has a lot of customization options available. It works smoothly on most PCs and has a great customer service team ready to help if needed.
The only problem we have is we are unable to remote control a workstation with the wired and wireless enabled at the same time.
Needs multi-platform support. However, the reason we have moved away from it and will no longer use it is due to Solarwinds horrible licensing mechanism.
Not all of the features of the on prem version are available. Admin accounts can be confusing.