EducationFolder Pricing, Features, Reviews & Comparison of Alternatives

EducationFolder

Cloud-based contact center performance management suite

4.4/5 (5 reviews)

EducationFolder overview

What is EducationFolder?

EducationFolder is a cloud-based performance management software suite for inbound and outbound contact centers which combines employee training and coaching, quality assurance (QA), task management, communications, knowledge base, reporting, and more.

EducationFolder allows supervisors to proactively manage employees using performance data, and provide employees with daily feedback, recognition, and rewards. Through the built-in learning management system (LMS), users can identify coaching requisites, schedule training, and track course completion. Coaching program effectiveness can be measured by overlaying performance metrics with automatically-tracked development activities. A knowledge base provides agents with information on demand, with the aim of reducing call time and improving customer satisfaction, and the included analytics allow supervisors to identify trends. The integrated multi-channel communication system, which includes team chatter, banner ad-style messages, and portals, enables collaboration between agents.

EducationFolder’s task management tools allow users to automate the assignment of recurring tasks, and manually create one-off tasks as necessary. Automated notifications, email reminders, and a task widget ensure that no tasks are forgotten. The employee management system tracks attendance and policy adherence, and can be customized to suit the contact center’s needs. Users can also run a range of reports to keep supervisors, operations teams, and HR informed.
www.educationfolder.com

Pricing

Starting from
$5/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Brazil, Mexico

Supported languages

English
EducationFolder screenshot: The EducationFolder dashboard gives users an overview of performance metricsEducationFolder brings Innovation

EducationFolder user reviews

Excellent
2

Very good
3

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.2
  4.2
  4.0
  4.2
Sam Jackson

It is a very easy to use product which allows us to better manage our center.

Used daily for 2+ years
Reviewed 2017-10-31
Review Source: Capterra

We are better able to manage our call center. It allows us to perform eLearning, provide our agents with a Knowledge Base, perform Quality Assurance and record our coaching sessions. It is a great tool for us.

Pros
The quality assurance module gives us all the features we need to manage our quality process, disputes, calibrations and agent sign offs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jennifer Marr

Educationfolder review

Used weekly for less than 6 months
Reviewed 2019-01-24
Review Source: Capterra

Overall it’s a good tool to use if you need some ideas on how to be a good administrator or teacher.

Pros
I really liked this software because it helped me train my coworkers and new hires. It showed me how to implement new strategies into my teaching that i would have never thought of. It helped me become a better teacher.

Cons
I didn’t agree with everything on the software. some of the options it gave me i didn’t like but i think it has to do with the type of person you are and how you want to teach others.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

The learning management system allows users to identify coaching requisites, schedule training, ....

Used daily for 6-12 months
Reviewed 2018-03-09
Review Source: Capterra

Pros
The quality assurance module gives us all the features we need to manage our quality process, disputes, calibrations and agent sign offs.

Cons
The quality assurance module gives not us all the features we need to manage our quality process, disputes, calibrations and agent sign offs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Nicholas Prainito

Educationfolder is a great tool to organize and assist with training and teaching

Used occasionally for less than 6 months
Reviewed 2018-07-13
Review Source: Capterra

Pros
I enjoy the fluidity of the product. It was very beneficial and useful in terms of allowing me to use it in ways that supported my needs.

Cons
I had some issues with understanding and finding items on the interface. i found things a bit complicated from the get go, but this may be because I do not specialize in training. My partners did not have these issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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EducationFolder pricing

Starting from
$5/month
Pricing options
Subscription
Free trial
View Pricing Plans

Contact EducationFolder for full pricing information.

EducationFolder features

Activity Dashboard
Automatic Notifications
Multi-Channel Communication
Reporting & Statistics

API (233 other apps)
Alerts / Escalation (81 other apps)
CRM Integration (97 other apps)
Chat (208 other apps)
Customizable Branding (134 other apps)
Email Integration (106 other apps)
Instant Messaging (103 other apps)
Knowledge Base Management (108 other apps)
Monitoring (112 other apps)
Real Time Analytics (75 other apps)
Self Service Portal (77 other apps)
Social Media Integration (91 other apps)
Support Ticket Management (85 other apps)
Surveys & Feedback (97 other apps)
Third Party Integration (160 other apps)
Workflow Management (90 other apps)

Videos and tutorials

Additional information for EducationFolder

Key features of EducationFolder

  • Coaching program effectiveness KPIs
  • Banner ad-style messages
  • Automated assignments
  • Attendance tracking
  • Automatic notifications
  • Reminder emails
  • Employee management
  • Portals
  • Learning management system
  • Multi-channel communication
  • Quality Assurance (QA)
  • Recurring task assignment
  • Training scheduling
  • Agent training
  • Trend analysis
  • Dashboards
  • Rewards & recognition
  • Gamification
  • Completion tracking
  • Reporting
  • Task widget
  • Performance metrics
  • Task management
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Benefits

The learning management system allows users to identify coaching requisites, schedule training, and track course completion.

Recurring tasks can be assigned automatically, and manual tasks can be created as they arise, with a task widget, automated notifications, and reminder emails to ensure that no tasks are forgotten.

A multi-channel communication system is included in EducationFolder, with team chatter, banner ad-style messages, and portals.

The customizable employee management system tracks employee attendance and gives supervisors visibility into policy compliance.

The knowledge base provides agents with information on demand, with the aim of reducing call time and improving customer satisfaction, and supervisors can utilize the built-in analytics to identify trends.