EvantoDesk Pricing, Features, Reviews & Comparison of Alternatives

EvantoDesk

Help desk software for small & medium businesses

5.0/5 (3 reviews)

EvantoDesk overview

EvantoDesk is a cloud-based help desk software designed for small and midsize businesses in any industry. The system can be integrated with existing websites and offers a range of plugins including forums, knowledge base, and EvantoChat live chat. Native mobile apps for Android and iOS allow users to manage tickets on-the-go, and team members can collaborate whether they work in the same office or remotely. Ticket processing workflows can automate the assignment and prioritizing of tickets, and canned responses can be created and used to respond to customer messages. With EvantoDesk, users can also create custom ticket submission forms, manage service level agreements (SLAs), generate reports, collect customer feedback, and more.
evantodesk.com

Pricing

Starting from
$15/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
EvantoDesk screenshot: The Collision Detector ensures that responses to customer emails are not duplicatedEvantoDeskEvantoDesk screenshot: Customer surveys can be used to collect feedback on service performanceEvantoDesk screenshot: With the knowledge base plugin, users can provide help documents and articles for customersEvantoDesk screenshot: Canned responses for common replies will save your team hours of time.EvantoDesk screenshot: Simple inbox layout with powerful functionality with just a click.EvantoDesk screenshot: Customer conversation, organised including team collaboration and single-click functionality.Evanto Meat Box Case Study_final

EvantoDesk reviews

Excellent
3

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  5.0
  5.0
  4.7
Luke Hasell

Quality product yet good value

Used daily for 6-12 months
Reviewed 2017-01-05
Review Source: Capterra

EvantoDesk has really helped us manage our organic box orders and we are no longer missing any orders which used to happen when we used just email software. It has been easy to use and setup and the workflows have been really important in alerting us to new orders and responses. The design is a pleasure to use and as we grow we may use the other features such as live chat and possibly the help docs and forums. Customer support is just office hours but we haven't needed it too much. EvantoDesk has agreed to integrate with our online orders software and is friendly, professional people to deal with.It has a clean easy to use design and so we have barely needed to train our staff. The workflows save us time and the alerts to our email addresses ensure we can react quickly to new orders and replies to existing orders. Has given us confidence that we are on top of all orders now and so we feel confident as we are now expanding and opening a new branch in Bristol.

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David Burton

Excellent support process enabler

Used daily for 6-12 months
Reviewed 2018-09-11
Review Source: Capterra

We have been able to move away from using personal email addresses to handle support requests, to implementing one support email address (at our domain name) through which all requests flow. - Then, regardless of to whom each case is assigned, communications go back to the client from the same email address they contacted. And we have clear sight of how many tickets are still open and how long it takes us to resolve different requests etc - great for understanding where we should focus our own process/systems improvements Enables one email address to be used for all types of request, which can then be quickly passed to the appropriate agent to resolve. - Makes sure that nothing 'falls between the cracks' of a rapidly growing business.

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Anonymous

Has all the features you need. We searched high and low for all these features.

Used daily for less than 6 months
Reviewed 2018-02-04
Review Source: Capterra

I literally looked for months for software that could handle everything I needed for my IT support company. Every time I thought we found it, basic features would be missing and support would never get back to me. I thought most of these should be included but EvantoDesk is the only one that had everything! Support have been VERY responsive getting back to us in minutes.I literally looked for months for software that could handle everything I needed for my IT support company. Every time I thought we found it, basic features would be missing and support would never get back to me. I thought most of these should be included but EvantoDesk is the only one that had everything! Support have been VERY responsive getting back to us in minutes.

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EvantoDesk pricing

Starting from
$15/month
Pricing options
Free trial
Subscription
View Pricing Plans

21-day free trial, no credit card required.
Free and paid subscription plans are available.

EvantoDesk features

API
Chat
Customizable Branding
Knowledge Base
Prioritizing
Reporting & Statistics
Social Media Integration
Workflow Management

Activity Dashboard (76 other apps)
Automatic Notifications (76 other apps)
CRM Integration (68 other apps)
Contact History (67 other apps)
Email Integration (69 other apps)
Instant Messaging (82 other apps)
Monitoring (77 other apps)
Multi-Channel Communication (66 other apps)
Real Time Monitoring (55 other apps)
Surveys & Feedback (67 other apps)
Third Party Integration (93 other apps)
Ticket Management (60 other apps)

Additional information for EvantoDesk

Key features of EvantoDesk

  • Knowledge base plugin
  • Ticket processing workflows
  • Service level agreements (SLAs)
  • Prioritizing
  • Ticket assignment
  • To-do lists
  • Forum plugin
  • Collaboration tools
  • Live chat plugin
  • Social media integration
  • Email & ticket import
  • Data export
  • Reporting & data analysis
  • Website integration
  • Ticket submission forms
  • Customizable branding
  • Customizable desk widget
  • Unsubscribe & spam complaint lists
  • Email tracking
  • Collision detection
  • Canned responses
  • Internal notes
  • Ticket bookmarking
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Benefits

Ticket processing workflows enable the automation of actions including ticket assignments and prioritization.

EvantoDesk’s collision detector automatically detects when multiple agents are viewing the same ticket, adding notes, forwarding tickets, or typing replies, with instant alerts to prevent duplicate actions.

Custom ticket submission forms can be created, allowing customers to submit tickets through the business’ website.

A range of plugins are offered, including a customer forum, knowledge base for presenting help documents and articles, and the EvantoChat live chat solution.

EvantoDesk can be integrated with existing websites, alongside the forum and knowledge base plugins, with users able to change color schemes and add company logos.