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FixMe.IT
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Remote Support Software That Always Works
Table of Contents
FixMe.IT - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
FixMe.IT overview
What is FixMe.IT?
FixMe.IT is a remote support app that enables instant connections between remote computers located anywhere in the world. With FixMe.IT, delivering remote support becomes faster and easier than ever before: the whole connection process is seamlessly fast, which means that any user can easily request and approve remote access to their machine. While being cost-effective, FixMe.IT does not compromise on functionality and offers a wide range of powerful features, including unattended access, file transfer, multi-session handling, auto reboot & reconnect, multi-monitor navigation, clipboard sharing, instant chat, session reporting & recording, branding, and more. Built on the latest industry standards, FixMe.IT ensures the highest level of security for its users and allows IT pros to easily and securely resolve technical issues remotely without pre-installing software. What's more, it allows you to access your clients' computers in any environment: whether they are located behind firewalls, proxies or NAT.
Who uses FixMe.IT?
By industry, FixMe.IT reviewers are most commonly professionals in information technology and services (27%). The most frequent use case for FixMe.IT cited by reviewers is remote support (87% of reviewers).
What do users say about FixMe.IT pricing?
Most reviewers indicate that FixMe.IT delivers strong value for money with competitive pricing and a cost-effective per-seat structure. Some users report that costs can rise for larger teams, and a few desire more features for the price.
Starting price
per month
Alternatives
with better value for money
FixMe.IT’s user interface
FixMe.IT pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.5
Ease of use
4.8
Customer support
4.7
Reviews sentiment
What do users say about FixMe.IT?
Connecting to a remote machine is as simple as having the remote user log into a website and advise the consultant of a numeric code.
Select to learn more
Who uses FixMe.IT?
Based on 389 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
FixMe.IT's key features
Most critical features, based on insights from FixMe.IT users:
All FixMe.IT features
Features rating:
FixMe.IT awards
FixMe.IT alternatives
FixMe.IT
Starting from
39
Per month
TeamViewer
Starting from
No pricing info
Zoho Assist
Starting from
No pricing info
AnyDesk
Starting from
No pricing info
FixMe.IT pricing
Pricing plans
Pricing details:
User opinions about FixMe.IT price and value
Value for money rating:
Of 97 reviews that provide robust commentary on FixMe.IT's price and value, 89% mention it in a positive light.
Most reviewers indicate that FixMe.IT offers great value for money, highlighting its competitive pricing compared to other remote support software. They appreciate that it provides a comprehensive set of features at a fraction of the cost of more expensive alternatives. Users think the software's pricing structure, which includes per-seat rather than per-user charges, is beneficial and cost-effective, especially for small businesses and independent IT shops. Some reviewers find the flexible payment options advantageous, allowing adjustments as needed. They also note that the software's functionality and reliability justify its cost, making it a preferred choice over pricier competitors.
However, some users report that the cost can add up quickly for companies with multiple users, and a few feel that it is relatively expensive compared to other remote support systems. Some reviewers mention that while the software is generally affordable, it can seem pricey if not used frequently. Additionally, a few users express a desire for more features to better justify the cost.
, and
To see what individual users think of FixMe.IT's cost and value, check out the review excerpts below.
Peace M.
Content Writer
FixMe.IT integrations (1)
Top integrations
FixMe.IT customer support
What do users say about FixMe.IT customer support?
Customer support rating:
We analyzed 34 verified user reviews to identify positive and negative aspects of FixMe.IT customer support.
Widely noted by reviewers, FixMe.IT's customer service is highly responsive and answers questions quickly and efficiently.
A significant portion of users praise the support team for being friendly, patient, and always ready to assist with IT problems.
A minority of users report frustration over limited support for Mac users, requiring them to use other products for those customers.
Support options
Training options
To see what individual users say about FixMe.IT's customer support, check out the review snippets below.
“IT was easy to get started, and their customer service has been highly responsive and answered all our questions. ”
Doug J.
President
“They have a great team of customer service professionals that are always ready to assist with your IT problems.”
Brett R.
Senior Media and Marketing Manager
“keeps cancelling my service, if payment is not received on 1st attempt. ”
Bruce C.
Sr. Systems Consultant
FixMe.IT FAQs
FixMe.IT has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
These products have better value for money
Q. What are the benefits of using FixMe.IT?
Easy three-step connection
Lightweight & easy to use
Unlimited number of concurrent support sessions
Unattended access
Trouble-free connections in any environment
Secure data transfer & optional two-factor authentication
Branding options
Q. What languages does FixMe.IT support?
FixMe.IT supports the following languages:
English
Q. Does FixMe.IT offer an API?
No, FixMe.IT does not have an API available.
Q. What level of support does FixMe.IT offer?
FixMe.IT offers the following support options:
Email/Help Desk, Chat, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base
