Fonvirtual Call Center Pricing, Features, Reviews & Comparison of Alternatives

Fonvirtual Call Center

Communication solution for call management & distribution

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Fonvirtual Call Center overview

Fonvirtual Call Center is a cloud-based communication solution designed to help enterprises manage calls and their distribution by integrating automated interactive voice response (IVR) technology and an automatic call distributor (ACD) system. The platform allows users to utilize existing landline, toll-free or premium numbers for calling.

Fonvirtual Call Center’s ACD functionality categorizes and divides calls based on agents’ skills, priorities and executive’s availability. It offers a host of features including call recording, scheduling, voicemail, call transfer/queuing, caller identification, custom menus, and live chat. Its customized greeting functionality allows teams to create personalized messages for acknowledgement, out-of-office hours and other scenarios. Besides, the call transcriptions module lets agents view or save conversations for future reference.

Fonvirtual Call Center offers real-time reports and statistics to provide insights into a number of outgoing/incoming calls, peak calling hours, popular menu options, agents’ activities, calls per agent and average duration. Plus, its three-way calling feature allows managers to participate and listen to live conversations.
www.fonvirtual.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
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Markets

United States

Supported languages

English
Call Center Software Fonvirtual - EN

Fonvirtual Call Center reviews

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Fonvirtual Call Center pricing

Pricing options
Subscription
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Contact Fonvirtual for pricing details.

Fonvirtual Call Center features

Email Integration
Multi-Channel Communication
Reporting & Statistics

API (185 other apps)
Activity Dashboard (92 other apps)
Automatic Notifications (91 other apps)
CRM Integration (78 other apps)
Chat (171 other apps)
Contact History (73 other apps)
Customizable Branding (91 other apps)
Instant Messaging (89 other apps)
Knowledge Base Management (90 other apps)
Monitoring (90 other apps)
Prioritizing (62 other apps)
Real Time Monitoring (66 other apps)
Social Media Integration (79 other apps)
Support Ticket Management (66 other apps)
Surveys & Feedback (80 other apps)
Third Party Integration (112 other apps)
Workflow Management (74 other apps)

Additional information for Fonvirtual Call Center

Key features of Fonvirtual Call Center

  • Call Duration
  • Call Volume
  • Caller Identification
  • Inbound Reporting
  • Outbound Reporting
  • Unattended Call Management
  • Who Answered Log
  • Real-time Chat
  • Interactive Voice Response
  • Queue Management
  • Real-time Chat
  • Skills Assessments
  • Custom Rating Scales
  • Performance Review Management
  • Goal Setting
  • Reporting/Analytics
  • Employee Directory
  • Telephony
  • Chat/Messaging
  • Chat / Messaging
  • File Sharing
  • Audio / Video Conferencing
  • Multi-User Collaboration
  • Self Management
  • Call Logging
  • Virtual Call Center
  • Customizable Fields
  • Auto-Dialing
  • Data Management
  • On-going Performance Tracking
  • Automated Routing
  • Interaction Tracking
  • Outbound Call Center
  • Call Logging
  • Manual Dialer
  • Inbound Call Center
  • Contact Import/Export
  • Segmentation
  • Interaction Tracking
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