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Fonvirtual Call Center

Communication solution for call management & distribution

Fonvirtual Call Center - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is Fonvirtual Call Center?

Fonvirtual Call Center is a cloud-based communication solution designed to help enterprises manage calls and their distribution by integrating automated interactive voice response (IVR) technology and an automatic call distributor (ACD) system. The platform allows users to utilize existing landline, toll-free or premium numbers for calling.

Fonvirtual Call Center’s ACD functionality categorizes and divides calls based on agents’ skills, priorities and executive’s availability. It offers a host of features including call recording, scheduling, voicemail, call transfer/queuing, caller identification, custom menus, and live chat. Its customized greeting functionality allows teams to create personalized messages for acknowledgement, out-of-office hours and other scenarios. Besides, the call transcriptions module lets agents view or save conversations for future reference.

Fonvirtual Call Center offers real-time reports and statistics to provide insights into a number of outgoing/incoming calls, peak calling hours, popular menu options, agents’ activities, calls per agent and average duration. Plus, its three-way calling feature allows managers to participate and listen to live conversations.

Starting from

No pricing info

Alternatives with better value for money

Fonvirtual Call Center's key features

Most critical features, based on insights from Fonvirtual Call Center users:

Call Center Management

1.0

(1)

Features

3.0

Ease of use

3.0

All Fonvirtual Call Center features

Alerts/Escalation

(0)

Auto-Dialer

(0)

Automated Routing

(0)

Automatic Call Distribution

(0)

Blended Call Center

(0)

By-Extension Reporting

(0)

Call Duration

(0)

Call List Management

(0)

Call Logging

(0)

Call Monitoring

(0)

Call Recording

(0)

Call Routing

(0)

Call Scheduling

(0)

Call Scripting

(0)

Call Transfer

(0)

Call Volume

(0)

Callback Scheduling

(0)

Caller ID

(0)

Campaign Management

(0)

Chat/Messaging

(0)

Computer Telephony Integration

(0)

Contact Database

(0)

Contact Management

(0)

Customizable Fields

(0)

Dashboard

(0)

Data Import/Export

(0)

Data Management

(0)

Email Management

(0)

Employee Database

(0)

Fax Management

(0)

File Sharing

(0)

Inbound Call Center

(0)

Inbound Reporting

(0)

Interaction Tracking

(0)

IVR

(0)

Lead Capture

(0)

Lead Distribution

(0)

Lead Management

(0)

List Management

(0)

Manual Dialer

(0)

Messaging

(0)

Mobile Access

(0)

Multi-Channel Communication

(0)

Multi-User Collaboration

(0)

Outbound Call Center

(0)

Outbound Reporting

(0)

Patient Engagement

(0)

Performance Management

(0)

Predictive Dialer

(0)

Progressive Dialer

(0)

Queue Management

(0)

Real-Time Chat

(0)

Reporting & Statistics

(0)

Reporting/Analytics

(0)

Unattended Call Management

(0)

User Management

(0)

Video Conferencing

(0)

Virtual Call Center

(0)

Voice Mail

(0)

Who Answered Log

(0)

Fonvirtual Call Center alternatives

Fonvirtual Call Center

3.0

(1)

Starting from

No pricing info

Free trial

Free version

Ease of Use

3.0

Features

3.0

Value for Money

3.0

Customer Support

3.0

JustCall

4.2

(212)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.1

Value for Money

4.3

Customer Support

4.3

3CX

4.4

(427)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.4

Features

4.4

Value for Money

4.3

Customer Support

4.1

Convoso

4.5

(315)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.4

Customer Support

4.5

Fonvirtual Call Center pricing

Pricing options

Free plan

Subscription

Free trial

Pricing range

Value for money

3.0

Starting from

No pricing info

Fonvirtual Call Center support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Phone Support

Email/Help Desk

Training options

Documentation

Webinars

Live Online

Fonvirtual Call Center reviews

Overall rating

No reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend5/10

Rating distribution

Fonvirtual Call Center FAQs

Q. What type of pricing plans does Fonvirtual Call Center offer?

Fonvirtual Call Center has the following pricing plans:
Pricing model: Subscription

These products have better value for money

Q. Who are the typical users of Fonvirtual Call Center?

Fonvirtual Call Center has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does Fonvirtual Call Center support?

Fonvirtual Call Center supports the following languages:
English

Q. Does Fonvirtual Call Center support mobile devices?

Fonvirtual Call Center supports the following devices:
Android, iPad, iPhone

Q. Does Fonvirtual Call Center offer an API?

No, Fonvirtual Call Center does not have an API available.

Q. What level of support does Fonvirtual Call Center offer?

Fonvirtual Call Center offers the following support options:
Phone Support, Email/Help Desk

Popular comparisons with Fonvirtual Call Center

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Related categories

Internal Communications

Business Phone Systems

Unified Communications

Inside Sales

Call Accounting

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US office

56 Top Gallant Road
Stamford, CT 06902
USA

Registered office

Calle Álava 121
08018 Barcelona,
Spain

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