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Grasp
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer Support Software for Live Chat, Email and Twitter
Table of Contents
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Grasp - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Grasp overview
What is Grasp?
Is your business growing? Are you getting more customers than Outlook or Gmail can handle? Relax: that’s when Grasp comes in. Get back in control without losing the human touch in your customer support.
Key benefits of using Grasp
- Email management: get the overview back. With Grasp, not one customer email slips through the cracks of your customer service.
- Live chat: build trust on your website. Easily increase conversion and decrease abandonment rates.
- Social media: engage with your customers. Never miss another tweet or post on Facebook.
Grasp was built with you in mind – and we know how busy you are. Grasp empowers you and your online visitor to switch seamlessly between live chat and email when you are both online. It’s all about the message, not the medium.
Starting price
per month
Alternatives
with better value for money
Grasp’s user interface
Grasp pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.1
Ease of use
4.7
Customer support
4.6
Reviews sentiment
What do users say about Grasp?
Grasp integration with WhatsApp what perfect for us and so easy to manage the tickets and real time conversation.
Who uses Grasp?
Based on 21 verified user reviews.
Company size
Midsize Businesses
Small Businesses
Enterprises
Top industries
Use cases
- Not enough reviewsGrasp's key features
Most critical features, based on insights from Grasp users:
All Grasp features
Features rating:
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Grasp pricing
Value for money rating:
Starting from
29
/user
Per month
User opinions about Grasp price and value
Value for money rating:
To see what individual users think of Grasp's price and value, check out the review snippets below.
RONALD S.
Digital Administrator
Michel P.
Grasp integrations (3)
Top integrations
Grasp support options
Typical customers
Platforms supported
Support options
Training options
Grasp FAQs
Grasp has the following typical customers:
Freelancers, Large Enterprises, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What languages does Grasp support?
Grasp supports the following languages:
Dutch, English
Q. Does Grasp offer an API?
Yes, Grasp has an API available for use.
Q. What level of support does Grasp offer?
Grasp offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support