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Grasp

Customer Support Software for Live Chat, Email and Twitter

Table of Contents

Is this product right for your business?

Find out with a

Grasp - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Grasp overview

What is Grasp?

Is your business growing? Are you getting more customers than Outlook or Gmail can handle? Relax: that’s when Grasp comes in. Get back in control without losing the human touch in your customer support.

Key benefits of using Grasp

Boost customer satisfaction by responding to questions faster and better than ever through email, live chat and social media.

- Email management: get the overview back. With Grasp, not one customer email slips through the cracks of your customer service.
- Live chat: build trust on your website. Easily increase conversion and decrease abandonment rates.
- Social media: engage with your customers. Never miss another tweet or post on Facebook.

Grasp was built with you in mind – and we know how busy you are. Grasp empowers you and your online visitor to switch seamlessly between live chat and email when you are both online. It’s all about the message, not the medium.

Starting price

29per user /
per month

Alternatives

with better value for money

Grasp’s user interface

Ease of use rating:

4.6

(21)

Grasp reviews

Overall rating

4.6

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.2/10

Rating distribution

Pros

“So far so good with all the above positive advantages not even exhausted. I recommend this software, it has helped so much to enable the brand divert it's traffic from the helpline to social media.”

RONALD S.

Digital Administrator

“This is realy a great system, for free for 1 agent and affordable when your bussiness will grow to more agents. Small problems are quickly answered and solved by their very friendly helpteam.”

Michel P.

“We had just opted for Desk.com when Casengo came along. I was thrilled to discover that this cloud application does not come with any unnecessary bells and whistles.”

Jeroen L.

Innovation Manager

Cons

“It's vulnerable to internet connection, once the connection is weak or off, then conversations can not come through as the device has to synchronize with the software.”

RONALD S.

Digital Administrator

“In our case visitors often ask us product questions before signing up and brutally reveal what information our website is lacking, or how our messaging needs a bit of tweaking.”

Rolf M.

“I receive a lot of emails daily, and me and my team weren't able to track who was doing what, and who replied to what. With Casengo, all my email troubles are gone, because of the universal inbox.”

Ian B.

Who uses Grasp?

Based on 21 verified user reviews.

Company size

Midsize Businesses

Small Businesses

Enterprises

Top industries

Telecommunications

Internet

Information Technology and Services

Retail

Others

Use cases

- Not enough reviews

Grasp's key features

Most critical features, based on insights from Grasp users:

Customer database

4.3

(3)

Multi-Channel communication

4.0

(3)

Knowledge base management

4.5

(2)

Live chat

5.0

(2)

Support ticket management

4.0

(3)

Email management

3.7

(3)

All Grasp features

Features rating:

4.1

(21)

Chatbot

5.0

(1)

Reporting/Analytics

5.0

(1)

Alerts/Escalation

3.0

(2)

API

(0)

Chat/Messaging

(0)

Collaboration tools

(0)

Customizable templates

(0)

Email templates

(0)

Queue management

3.5

(2)

Reporting & statistics

(0)

Search/Filter

(0)

Self service portal

2.0

(1)

Social media integration

(0)

Tagging

(0)

Workflow management

2.0

(1)

Grasp alternatives

Grasp

4.6

(21)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.1

Value for Money

4.3

Customer Support

4.6

Zendesk Suite

4.4

(4K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.2

Customer Support

4.3

TeamSupport

4.5

(847)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.3

Value for Money

4.4

Customer Support

4.5

LiveChat

4.6

(1.7K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.5

Customer Support

4.6

Grasp pricing

Value for money rating:

4.3

(21)

Starting from

/user

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about Grasp price and value

Value for money rating:

4.3

(21)

To see what individual users think of Grasp's price and value, check out the review snippets below.

RONALD S.

Digital Administrator

“This is realy a great system, for free for 1 agent and affordable when your bussiness will grow to more agents. Small problems are quickly answered and solved by their very friendly helpteam.”

Michel P.