App comparison
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Grasp
5
13
4
7
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer Support Software for Live Chat, Email and Twitter
Last updated: March 2026
Grasp Alternatives & Competitors (2026)
Top 8 free alternatives
Yonyx
Decision tree driven Interactive guides for customer service
0.5
Value for money
Starting price
0.6
Functionality
API
4.9/5
Catalog Management
4.9/5
Call Center Management
4.8/5
Top Features
Chatbot
5/5
Knowledge Base Management
4.5/5
Customer Database
4.3/5
BOSSDesk
BOSSDesk a FrontRunner in Help Desk Software
0.4
Value for money
Starting price
0.3
Functionality
AI Copilot
5/5
Alerts/Notifications
4.6/5
Alerts/Escalation
4.6/5
Top Features
Chatbot
5/5
Knowledge Base Management
4.5/5
Customer Database
4.3/5
LiveAgent
Multichannel Help Desk Solution with Powerful AI Features
0.3
Value for money
Starting price
0.5
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Chatbot
5/5
Knowledge Base Management
4.5/5
Customer Database
4.3/5
Agiloft
Cloud-based tool for contract lifecycle management.
0.3
Value for money
No pricing info
Starting price
0.6
Functionality
Access Controls/Permissions
4/5
Alerts/Escalation
3.5/5
Access Controls/Permissions
N/A
Top Features
Chatbot
5/5
Knowledge Base Management
4.5/5
Customer Database
4.3/5
Zoho Desk
Customer service software for businesses of all sizes
0.2
Value for money
Starting price
0.4
Functionality
Account Management
5/5
Activity Dashboard
4.8/5
API
4.5/5
Top Features
Chatbot
5/5
Knowledge Base Management
4.5/5
Customer Database
4.3/5
Freshdesk
Online helpdesk system and customer service software
0.1
Value for money
Starting price
0.3
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Activity Tracking
4.4/5
Top Features
Chatbot
5/5
Knowledge Base Management
4.5/5
Customer Database
4.3/5
HelpDesk
Ticketing software for effortless customer support
0.1
Value for money
Starting price
0.3
Functionality
Activity Tracking
5/5
AI Copilot
4.7/5
API
4.7/5
Top Features
Chatbot
5/5
Knowledge Base Management
4.5/5
Customer Database
4.3/5
JIRA Service Management
IT service platform for unified support
Value for money
Starting price
0.4
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Escalation
4.2/5
Top Features
Chatbot
5/5
Knowledge Base Management
4.5/5
Customer Database
4.3/5
HubSpot Service Hub
Cloud-based customer service solution for firms of all sizes
0.1
Value for money
Starting price
Functionality
Automated Routing
5/5
Alerts/Notifications
4.7/5
Access Controls/Permissions
4/5
Top Features
Chatbot
5/5
Knowledge Base Management
4.5/5
Customer Database
4.3/5
Salesforce Service Cloud
AI powered customer service management platform
0.1
Value for money
Starting price
0.3
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Tracking
4.5/5
Top Features
Chatbot
5/5
Knowledge Base Management
4.5/5
Customer Database
4.3/5
Bitrix24
All in one business management workspace
0.1
Value for money
Starting price
0.2
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
Chatbot
5/5
Knowledge Base Management
4.5/5
Customer Database
4.3/5
Zendesk Suite
AI powered customer service across all channels
0.1
Value for money
Starting price
0.3
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.6/5
Top Features
Chatbot
5/5
Knowledge Base Management
4.5/5
Customer Database
4.3/5
0.2
Value for money
Starting price
0.4
Functionality
Alerts/Notifications
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Top Features
Chatbot
5/5
Knowledge Base Management
4.5/5
Customer Database
4.3/5
0.4
Value for money
Starting price
0.5
Functionality
A/B Testing
5/5
Activity Tracking
5/5
Alerts/Notifications
4.8/5
Top Features
Chatbot
5/5
Knowledge Base Management
4.5/5
Customer Database
4.3/5
0.1
Value for money
Starting price
0.2
Functionality
AI Copilot
5/5
Alerts/Notifications
4.7/5
Alerts/Escalation
4.6/5
Top Features
Chatbot
5/5
Knowledge Base Management
4.5/5
Customer Database
4.3/5
0.2
Value for money
Starting price
0.5
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
Alerts/Notifications
4.6/5
Top Features
Chatbot
5/5
Knowledge Base Management
4.5/5
Customer Database
4.3/5
0.2
Value for money
Starting price
0.5
Functionality
Alerts/Notifications
4.7/5
Autoresponders
4.6/5
Alerts/Escalation
4.3/5
Top Features
Chatbot
5/5
Knowledge Base Management
4.5/5
Customer Database
4.3/5
0.5
Value for money
Starting price
0.6
Functionality
AI Copilot
5/5
Assignment Management
5/5
Access Controls/Permissions
4.9/5
Top Features
Chatbot
5/5
Knowledge Base Management
4.5/5
Customer Database
4.3/5
0.2
Value for money
Starting price
0.3
Functionality
Assignment Management
5/5
Access Controls/Permissions
4/5
Alerts/Escalation
4/5
Top Features
Chatbot
5/5
Knowledge Base Management
4.5/5
Customer Database
4.3/5
4.3
Value for money
Starting price
4.1
Functionality
Access Controls/Permissions
N/A
Activity Dashboard
N/A
Activity Tracking
N/A
Top Features
Chatbot
5/5
Knowledge Base Management
4.5/5
Customer Database
4.3/5