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HubSpot Service Hub vs Gist Comparison (2026)
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Good recommendations?
HubSpot Service Hub
5
100
4
81
3
9
2
2
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Gist
5
115
4
29
3
2
2
1
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Bring tickets and conversations into one help desk. Service Hub combines SLAs, routing, summaries, and suggested replies with HubSpot Smart CRM data, so reps have the context to help customers quickly. Customer agent resolves routine questions first.
Gist is a customer communication platform that effortlessly combines the power of AI with a personal touch. With most queries auto-resolved, the team can focus on vital interactions. With Gist, users get efficient, top-notch service that benefits your business and customers.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
193
5
4
3
2
1
100
81
9
2
1
- Value for money
- Ease of use
- Features
- Customer support
4.7
149
5
4
3
2
1
115
29
2
1
2
- Value for money
- Ease of use
- Features
- Customer support
Pros
Nigel D.
cco
Estrella A.
Software Engineer
Daniel C.
Automation Engineer
Pros
Aaron K.
CTO
Patrick F.
CEO
Deyan K.
Digital Consultant
Cons
Elizabeth B.
customer service supervisor
Taylor K.
Engineer
Ebose I.
Manager
Cons
Deyan K.
Digital Consultant
Dakotah I.
Co-Founder
Ben C.
Head of Acquisition
- Vendor responds to reviews
- Last review2 months ago
- Vendor responds to reviews
- Last review2 years ago
Key features
- Total features87
- AI Copilot
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Automated Routing
- Autoresponders
- CRM
- Calendar Management
- Canned Responses
- Chat/Messaging
- Chatbot
- Client Management
- Collaboration Tools
- Communication Management
- Contact Database
- Contact Management
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Document Storage
- Email Management
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Full Text Search
- Geotargeting
- Health Score
- Help Desk Management
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Generation
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Language
- NPS of Customers
- Offline Form
- Onboarding
- Performance Metrics
- Prioritization
- Proactive Chat
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Search
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Templates
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- Widgets
- Workflow Management
- Total features19
- AI Copilot
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Automated Routing
- Autoresponders
- CRM
- Calendar Management
- Canned Responses
- Chat/Messaging
- Chatbot
- Client Management
- Collaboration Tools
- Communication Management
- Contact Database
- Contact Management
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Document Storage
- Email Management
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Full Text Search
- Geotargeting
- Health Score
- Help Desk Management
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Generation
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Language
- NPS of Customers
- Offline Form
- Onboarding
- Performance Metrics
- Prioritization
- Proactive Chat
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Search
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Templates
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- Widgets
- Workflow Management
Integrations
- Total integrations90
- 360NRS
- Accelo
- Actionstep
- AdRoll
- AdStage
- AgencyAnalytics
- Airtable
- Aloware
- Ambassify
- Asana
- Aysling
- Bedrock Data
- BigTime
- BrightTALK Central
- BuiltWith
- Calendly
- Call Loop
- CallRail
- Canva
- ClearVoice
- CoSchedule
- Coupler.io
- Cyfe
- Databox
- DepositFix
- Dialpad AI Meetings
- Dropbox Sign
- Eventbrite
- Fivetran
- Fomo
- Forecast
- GoTo Webinar
- Google Calendar
- Google Contacts
- Gravity Forms
- Instapage
- Jotform
- Justuno
- Klips
- Leadfeeder
- LinkedIn for Business
- LoyaltyLion
- Lucky Orange
- ManyChat
- Meta for Business
- Modus
- NeverBounce
- Odoo
- OptinMonster
- Outgrow
- PSOhub
- Paycove
- PhoneWagon
- Pipedrive
- Powtoon
- Privy
- Promo.com
- Proposify
- Pure Chat
- Retreaver
- Ringover
- Sakari
- Salesforce Sales Cloud
- Salesmsg
- Seventh Sense
- Shopify
- Skyvia
- Slack
- SnapApp
- Stitch
- Stripe Payments
- Stripo.email
- Supermetrics
- SurveyMonkey
- Teamwork.com
- Trello
- Twitter/X
- Unbounce
- Vidyard
- Wistia
- Wix
- WooCommerce
- Woopra
- WordPress
- Zapier
- Zoho Analytics
- Zoom Workplace
- adam.ai
- monday AI Work Platform
- Total integrationsN/A
- 360NRS
- Accelo
- Actionstep
- AdRoll
- AdStage
- AgencyAnalytics
- Airtable
- Aloware
- Ambassify
- Asana
- Aysling
- Bedrock Data
- BigTime
- BrightTALK Central
- BuiltWith
- Calendly
- Call Loop
- CallRail
- Canva
- ClearVoice
- CoSchedule
- Coupler.io
- Cyfe
- Databox
- DepositFix
- Dialpad AI Meetings
- Dropbox Sign
- Eventbrite
- Fivetran
- Fomo
- Forecast
- GoTo Webinar
- Google Calendar
- Google Contacts
- Gravity Forms
- Instapage
- Jotform
- Justuno
- Klips
- Leadfeeder
- LinkedIn for Business
- LoyaltyLion
- Lucky Orange
- ManyChat
- Meta for Business
- Modus
- NeverBounce
- Odoo
- OptinMonster
- Outgrow
- PSOhub
- Paycove
- PhoneWagon
- Pipedrive
- Powtoon
- Privy
- Promo.com
- Proposify
- Pure Chat
- Retreaver
- Ringover
- Sakari
- Salesforce Sales Cloud
- Salesmsg
- Seventh Sense
- Shopify
- Skyvia
- Slack
- SnapApp
- Stitch
- Stripe Payments
- Stripo.email
- Supermetrics
- SurveyMonkey
- Teamwork.com
- Trello
- Twitter/X
- Unbounce
- Vidyard
- Wistia
- Wix
- WooCommerce
- Woopra
- WordPress
- Zapier
- Zoho Analytics
- Zoom Workplace
- adam.ai
- monday AI Work Platform
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