GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
LiveChat vs HubSpot Service Hub Comparison (2026)
Add to Compare
Compare similar apps
Slack
4.7
Tidio
4.7
Zendesk Suite
4.4
Good recommendations?
LiveChat
4.6
(1.7K)5
1.2K
4
429
3
63
2
13
1
6
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
HubSpot Service Hub
4.4
(193)5
100
4
81
3
9
2
2
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers.
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
1.7K
5
4
3
2
1
1.2K
429
63
13
6
- Value for money
- Ease of use
- Features
- Customer support
80%
would recommend this app4.4
193
5
4
3
2
1
100
81
9
2
1
- Value for money
- Ease of use
- Features
- Customer support
73%
would recommend this appPros
“the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time!”
Brian S.
Director
“Limited customization of AI responses, had some spam come through that muddied up responses, AI responses could be improved with longer, more-detailed questions”
Jenna O.
Digital Marketer
“It offers me the opportunity to communicate with any questions or comments I have while allowing me to continue working in the background”
DM
David M.
Analyst
Pros
“Its ability to sandbox testing work and now finally to bring this through to prod is engineering practice applied to CRM.”
DC
Daniel C.
Automation Engineer
“We were on the Starter Plan, and ticketing was pretty much the only task that we could do in regards of customer service.”
Julia H.
Marketing Manager and Business Development
“Overall the experience has been great I use it daily our marketing team uses it to support our sales deal cards and so far has been working great.”
LD
Liliana D.
Closing assistant
Cons
“Some times the live chat communication can lead to misunderstandings due to improper way of expressing the statements.”
MM
Mohammed M.
Project manager
“It behaves differently depending on whether it is used via browser or mobile, with absurd functional limits for a paid professional service.”
Michela d.
Managing director
“I cannot remove nor rename a segment, this is a long time bug, I am used to, meaning that I can remove or rename it, but it then reappears 🤷♀️”
PB
Paul B.
Customer Experience Manager
Cons
“It was hard to update specific things like times you are online or basic time settings.”
EB
Elizabeth B.
customer service supervisor
“its sometimes difficult to have my ticket rendered due to the Hubspot forms.”
TK
Taylor K.
Engineer
“Also, some of the reporting tools are a bit complicated at first, so new users may feel overwhelmed.”
Ebose I.
Manager
- Vendor responds to reviews
- Last review9 days ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features136
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Calendar Management
- Call Center Management
- Campaign Management
- Canned Responses
- Chat/Messaging
- Chatbot
- Churn Management
- Client Management
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Conversation Intelligence
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Deal Management
- Document Storage
- Drag & Drop
- Email Management
- Email Marketing
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Gamification
- Generative AI
- Geotargeting
- Health Score
- Help Desk Management
- Inbox Management
- Interaction Tracking
- Internal Chat Integration
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Capture
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multiple Data Sources
- NPS Survey Structure
- NPS of Customers
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- Onboarding
- Opportunity Management
- Performance Metrics
- Personalization
- Pipeline Management
- Predictive Analytics
- Prioritization
- Proactive Chat
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Sales Reports
- Sales Trend Analysis
- Screen Sharing
- Search
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Templates
- Territory Management
- Text Analysis
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- Visual Analytics
- Web-based Deployment
- Widgets
- Workflow Automation
- Workflow Management
- Total features89
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Calendar Management
- Call Center Management
- Campaign Management
- Canned Responses
- Chat/Messaging
- Chatbot
- Churn Management
- Client Management
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Conversation Intelligence
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Deal Management
- Document Storage
- Drag & Drop
- Email Management
- Email Marketing
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Gamification
- Generative AI
- Geotargeting
- Health Score
- Help Desk Management
- Inbox Management
- Interaction Tracking
- Internal Chat Integration
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Capture
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multiple Data Sources
- NPS Survey Structure
- NPS of Customers
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- Onboarding
- Opportunity Management
- Performance Metrics
- Personalization
- Pipeline Management
- Predictive Analytics
- Prioritization
- Proactive Chat
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Sales Reports
- Sales Trend Analysis
- Screen Sharing
- Search
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Templates
- Territory Management
- Text Analysis
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- Visual Analytics
- Web-based Deployment
- Widgets
- Workflow Automation
- Workflow Management
Integrations
- Total integrations112
- 1CRM
- 1Password
- 2way
- 360NRS
- Accelo
- Actionstep
- ActiveCampaign
- AdRoll
- AdStage
- Adobe Commerce
- AgencyAnalytics
- Airtable
- Aloware
- Ambassify
- Asana
- Aysling
- Basecamp
- Bedrock Data
- Benchmark Email
- BigCommerce
- BigTime
- BrightTALK Central
- BuiltWith
- Calendly
- Call Loop
- CallRail
- Campaign Monitor by Marigold
- Canva
- Capsule
- ChatBot
- ChatGPT
- Claude
- ClearVoice
- Close
- CoSchedule
- Constant Contact
- CoreCommerce
- Coupler.io
- Cyfe
- Databox
- DepositFix
- Dialpad AI Meetings
- Drift
- Dropbox
- Dropbox Sign
- Drupal
- EKM
- Ecwid
- Eventbrite
- Evernote Teams
- Firefly
- Fivetran
- Fomo
- Forecast
- FreshBooks
- Freshdesk
- FullContact
- Gemini
- GetResponse
- GitHub
- Gmail
- GoDaddy Website Builder
- GoTo Webinar
- Gold-Vision CRM
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Docs
- Google Meet
- Google Sheets
- Grasshopper
- Gravity Forms
- Grow
- Helpmonks
- Highrise
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Marketing Hub
- Instapage
- JIRA Service Management
- Jimdo
- Jira
- Joomla
- Jotform
- Justuno
- Keap
- Kissmetrics
- Klips
- Kommo
- Landingi
- LeadSquared
- Leadfeeder
- LinkedIn for Business
- LogMeIn Rescue
- LoyaltyLion
- Lucky Orange
- Magentrix
- ManyChat
- Meta for Business
- Microsoft Azure
- Microsoft Clarity
- Microsoft To Do
- Mixpanel
- Modus
- NeverBounce
- Nutshell
- Odoo
- Omnistar Affiliate
- OpenCart
- OptinMonster
- Ortto
- Outgrow
- PSOhub
- Paycove
- Perplexity
- PhoneWagon
- Pinnacle Cart
- Pipedrive
- Playvox
- Podio
- Powtoon
- PrestaShop
- Privy
- ProProfs Knowledge Base
- ProProfs LMS
- ProjectManager
- Promo.com
- Proposify
- Pure Chat
- Retreaver
- Ringover
- Sakari
- Salesforce Sales Cloud
- Salesmsg
- Segment
- Seventh Sense
- Shift4Shop
- Shopify
- Shoplo
- Skyvia
- Slack
- SnapApp
- Squarespace
- Stitch
- Stripe
- Stripe Billing
- Stripe Issuing
- Stripo.email
- Supermetrics
- SurveyMonkey
- Talkdesk
- TeamViewer ONE
- Teamwork.com
- Todoist
- Toggl
- Trello
- Triggerbee
- Twilio
- Twitter/X
- Unbounce
- Vidyard
- Volusion
- WHMCS
- Webflow
- Weebly
- WhatConverts
- Wishpond
- Wistia
- Wix
- WooCommerce
- Woopra
- WordPress
- X-Cart
- Zapier
- Zen Cart
- Zendesk Sell
- Zendesk Suite
- Zoho Analytics
- Zoho CRM
- Zoom Workplace
- adam.ai
- elevio
- iContact
- monday AI Work Platform
- Total integrations95
- 1CRM
- 1Password
- 2way
- 360NRS
- Accelo
- Actionstep
- ActiveCampaign
- AdRoll
- AdStage
- Adobe Commerce
- AgencyAnalytics
- Airtable
- Aloware
- Ambassify
- Asana
- Aysling
- Basecamp
- Bedrock Data
- Benchmark Email
- BigCommerce
- BigTime
- BrightTALK Central
- BuiltWith
- Calendly
- Call Loop
- CallRail
- Campaign Monitor by Marigold
- Canva
- Capsule
- ChatBot
- ChatGPT
- Claude
- ClearVoice
- Close
- CoSchedule
- Constant Contact
- CoreCommerce
- Coupler.io
- Cyfe
- Databox
- DepositFix
- Dialpad AI Meetings
- Drift
- Dropbox
- Dropbox Sign
- Drupal
- EKM
- Ecwid
- Eventbrite
- Evernote Teams
- Firefly
- Fivetran
- Fomo
- Forecast
- FreshBooks
- Freshdesk
- FullContact
- Gemini
- GetResponse
- GitHub
- Gmail
- GoDaddy Website Builder
- GoTo Webinar
- Gold-Vision CRM
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Docs
- Google Meet
- Google Sheets
- Grasshopper
- Gravity Forms
- Grow
- Helpmonks
- Highrise
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Marketing Hub
- Instapage
- JIRA Service Management
- Jimdo
- Jira
- Joomla
- Jotform
- Justuno
- Keap
- Kissmetrics
- Klips
- Kommo
- Landingi
- LeadSquared
- Leadfeeder
- LinkedIn for Business
- LogMeIn Rescue
- LoyaltyLion
- Lucky Orange
- Magentrix
- ManyChat
- Meta for Business
- Microsoft Azure
- Microsoft Clarity
- Microsoft To Do
- Mixpanel
- Modus
- NeverBounce
- Nutshell
- Odoo
- Omnistar Affiliate
- OpenCart
- OptinMonster
- Ortto
- Outgrow
- PSOhub
- Paycove
- Perplexity
- PhoneWagon
- Pinnacle Cart
- Pipedrive
- Playvox
- Podio
- Powtoon
- PrestaShop
- Privy
- ProProfs Knowledge Base
- ProProfs LMS
- ProjectManager
- Promo.com
- Proposify
- Pure Chat
- Retreaver
- Ringover
- Sakari
- Salesforce Sales Cloud
- Salesmsg
- Segment
- Seventh Sense
- Shift4Shop
- Shopify
- Shoplo
- Skyvia
- Slack
- SnapApp
- Squarespace
- Stitch
- Stripe
- Stripe Billing
- Stripe Issuing
- Stripo.email
- Supermetrics
- SurveyMonkey
- Talkdesk
- TeamViewer ONE
- Teamwork.com
- Todoist
- Toggl
- Trello
- Triggerbee
- Twilio
- Twitter/X
- Unbounce
- Vidyard
- Volusion
- WHMCS
- Webflow
- Weebly
- WhatConverts
- Wishpond
- Wistia
- Wix
- WooCommerce
- Woopra
- WordPress
- X-Cart
- Zapier
- Zen Cart
- Zendesk Sell
- Zendesk Suite
- Zoho Analytics
- Zoho CRM
- Zoom Workplace
- adam.ai
- elevio
- iContact
- monday AI Work Platform
Alternatives
Explore similar apps
