iAdvize Pricing, Features, Reviews & Comparison of Alternatives

iAdvize

iAdvize humanises the digital experience at scale

3.73/5 (11 reviews)

iAdvize overview

What is iAdvize?

iAdvize is a conversational platform that allows more than 2,000 brands in 100 countries to bring a profitable human touch to the digital experience at scale, using a blend of human touch and artificial intelligence. We connect customers with experts available 24/7 via messaging.
iAdvize is a ‘Gartner Cool Vendor’ certified platform that generates value for brands such as Disney, TUI, L’Oréal, Nespresso. In 2019, a Forrester study proved that a 64% ROI can be achieved.
www.iadvize.com

Pricing

Pricing options
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Germany

Supported languages

English, Chinese (Simplified), Czech, Danish, Dutch and 10 other languages, French, German, Hungarian, Italian, Korean, Norwegian, Portuguese, Spanish, Swedish, Ukrainian
iAdvize screenshotDiscover iAdvize in 2 minutes and 14 seconds!iAdvize screenshotiAdvize screenshotiAdvize screenshotiAdvize screenshotiAdvize screenshot

iAdvize user reviews

Value for money
Features
Ease of use
Customer support
  3.4
  3.6
  4.0
  3.8
Evelyn Janeth Reyes Aranda

Great app to earn an income!!

Used daily for 1-2 years
Reviewed 2019-07-25
Review Source: Capterra

Excellent company to work with. Great service and awesome team

Pros
It is easy to use and install. I have been using it for a year and I am quite happy with it. Even on the desktop version it's great!

Cons
I have been having issues that I log out but as soon as do that I still keep receiving chats. Sometimes I find customers that have been there.for hours. Other than that, no issues

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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claire bibault

The chat and call allow us to increase our conversion rate

Used daily for 2+ years
Reviewed 2017-07-12
Review Source: Capterra

We can know on which steps customers need help and make changes to the site accordingly in order to better convert

Pros
The supervision mode and the chat history allow me to have a total visibility on the activity at the agent level and I can therefore bring new processes so that the experience of our customers is the most satisfactory

Cons
The mirroring is not always in real time and if you could see the full page we would be able to see all the info and avoid asking the customer. Example: if it is at the bottom of the page we do not see the name of the hotel, its departure date, its departure city ......

Response from iAdvize


Merci beaucoup pour votre feedback Claire.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Eva CORRAL BERMEJO

Quick startup, lack of functionalities

Used daily for less than 6 months
Reviewed 2017-07-11
Review Source: Capterra

For the interlocutors, have immediate access to a person without having to call: what is convenient for people abroad or who would not dare to take the phone to make a phone call.

Pros
- The ability to choose the number of conversations you wish to display at the same time. - The option delete a message by clicking on the small trash - The fact of being able to see what is being written from the user. This allows us to prepare our response and be more responsive.

Cons
- No possibility to filter the messages in the left bar. There should be a search bar to find conversations, including those that have been closed. - Have the possibility to make the bar on the left disappear automatically especially during conversations. - Have the possibility to find a closed conversation. In the case of a false manipulation, if the conversation window were about to close, be able to retrieve it. - Access the profile of our interlocutor. - When the speaker's speech is not appropriate, have a button to end the conversation with an end message and have the ability to block some users. - Pressing "Enter" automatically sends the message. It is more visually friendly to see an entire message rather than fragments of sentences one after the other because it seems much more indigestible. It has to go visually and it does not.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Courtney Smith

Nothing but AMAZING!!

Used daily for 1-2 years
Reviewed 2019-07-25
Review Source: Capterra

It is a program that handles it all. No more are the days of switching back and forth between 5 programs to help one person. It’s all there for you and so easy to learn how to work

Pros
It allows everyone to collaborate together in one area and also be able to take care of all customers needs as they also have questions, and see their satisfaction level of our service

Cons
I honestly have not come across anything negative!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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charlène lemoine

Very easy and useful app

Used daily for 1-2 years
Reviewed 2017-07-12
Review Source: Capterra

Client contact and Improved trust

Pros
Allows to advise people remotely, create a contact with the customer and improve confidence as well as sales.

Cons
The pre-recorded phrases: To make it short, it is a bit messy! I was more comfortable with the old system than with the new one!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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iAdvize features

API

Activity Dashboard (124 other apps)
Alerts / Escalation (78 other apps)
Automatic Notifications (107 other apps)
CRM Integration (96 other apps)
Chat (209 other apps)
Customizable Branding (130 other apps)
Email Integration (105 other apps)
Instant Messaging (102 other apps)
Knowledge Base Management (106 other apps)
Monitoring (115 other apps)
Multi-Channel Communication (117 other apps)
Real Time Monitoring (76 other apps)
Reporting & Statistics (137 other apps)
Self Service Portal (76 other apps)
Social Media Integration (89 other apps)
Support Ticket Management (86 other apps)
Surveys & Feedback (95 other apps)
Third Party Integration (157 other apps)
Workflow Management (87 other apps)

Videos and tutorials

Additional information for iAdvize

Key features of iAdvize

  • Accompagnement technique
  • Assistance de vos clients en 20+ langues
  • Ciblage comportemental
  • Click to call
  • Click to chat
  • Click to vidéo
  • Intégration avec de nombreuses applications
  • Moteur de ciblage configurable
  • Multi-utilisateurs
  • Multisupport
  • Outils de reporting
  • Personnalisation des éléments de dialogue
  • Pupitre de discussion
  • Reporting
  • SDK mobile
  • Tableaux de bord
View All Features

Benefits

- iAdvize identifies the most valuable website visitors and helps companies converting them into customers
- With iAdvize you can connect your prospects with the best respondent: A chatbot, a customer agent or an advocate experts
- iAdvize customers see an increase in NPS and customer satisfaction
- the iAdvize platform is centralizing the best tools to help customer agents to be efficient
- Website visitors, who have been assisted via iAdvize, increase their customer lifetime value by 3