IncidentMonitor Comparison

Overview

IncidentMonitor is an on-premise or cloud-based help and service desk solution, delivering process management, support ticketing...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$36.00
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.0

(6)

5

4

3

2

1

3

1

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
67%
would recommend this app

Pros

Cons

  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features38
  • Activity Dashboard
  • Alerts / Escalation
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Management
  • Automatic Notifications
  • Catalog Management
  • Chat
  • Client Portal
  • Configurable Workflow
  • Custom Fields
  • Customer Database
  • Customizable Reporting
  • Dashboard Creation
  • Data Import/Export
  • Email Integration
  • Email Notifications
  • Escalation Management
  • Incident Management
  • Instant Messaging
  • Inventory Management
  • Knowledge Base Management
  • Multi-Language
  • Online Catalog
  • Online Forums
  • Prioritizing
  • Process Control
  • Queue Manager
  • Reporting & Statistics
  • Scheduled Reporting
  • Self Service Portal
  • Social Media Integration
  • Summary Reports
  • Support Ticket Management
  • Surveys & Feedback
  • Web Forms
  • Whiteboard
  • Widgets

Integrations

  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation