Infraon ITSM - 2025 Pricing, Features, Reviews & Alternatives

Infraon ITSM, a pink elephant-certified platform, helps businesses streamline and expedite the IT service management lifecycle. It offers a proprietary AI bot that intelligently addresses user queries and requests, resembling human interaction and simultaneously acts as a real-time knowledge base. Teams can:

- Identify and log incidents promptly, ensuring quick resolution to minimize disruptions and maintain customer satisfaction

- Diagnose incidents using knowledge base resources or diagnostic tools, escalating when necessary

- Resolve incidents through effective communication and automated ticket closure processes

- Utilize an intuitive dashboard for real-time visibility into incident management, enabling proactive anomaly detection and root cause analysis

- Initiate change requests, assess impact, and evaluate risks through cost-benefit analysis

- Automate approval processes to eliminate delays caused by backlogs and manual procedures

- Streamline change approval workflows with shared workflows, clear documentation, and enhanced collaboration

- Enable smooth change implementation by routing and assigning requests based on defined standards and business rules

- Document changes and generate reports to track progress, implementation success, and compliance with budget and timeline

- Identify problems through trend analysis of incident reports and external information sources

- Perform comprehensive problem analysis, documenting recognized errors and workarounds

- Manage known errors to enable potential permanent solutions, considering service delivery impact and conducting regular assessments

- Benefit from a customizable dashboard for real-time tracking of problem management progress, fostering collaboration and efficient resolution

- Plan and schedule tasks, dividing workflows into manageable units

- Automate complex tasks to improve efficiency and reduce manual effort

- Create and prioritize tasks with deadlines, assign them to team members, and include important details such as notes, attachments, and labels

- Foster collaboration among team members through features such as notes, file sharing, and task dependencies

- Generate reports and analytics on task completion rates and team performance for informed decision-making

- Manage changes to code, configurations, and release artifacts, recording, evaluating, and approving changes before inclusion in a release

- Generate reports and analytics to measure release-related data such as cycle time, lead time, and frequency, identifying areas for improvement

- Automate build, test, and distribution processes to reduce errors and accelerate release cycles

- Utilize version control and tracking tools to monitor changes over time and facilitate easier rollback if needed

- Plan and coordinate releases, define objectives, timelines, and dependencies for seamless release management

- Monitor SLAs in real-time, receive alerts and notifications for non-compliance, and take proactive actions

- Generate comprehensive reports providing insights into SLA compliance, response time, resolution time, and uptime measures

- Track and measure SLA metrics such as availability, response time, and resolution time for performance evaluation

- Manage incidents within the SLA management system, determining their underlying causes and tracking resolutions

- Automate SLA management workflows, including escalation procedures, notification processes, and service request management

- Provide customers with a dedicated portal to view SLA status, access reports, and make service requests, enhancing transparency and self-service capabilities