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Issuetrak vs TOPdesk Comparison (2026)
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Good recommendations?
Overview
Free yourself from tracking your company's issues across spreadsheets and email. Issuetrak allows you to manage everything, from issue creation to resolution to reporting. With multiple hosting options and customized pricing, there's no better time to get on 'trak.
TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house people are here to help.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
205
5
4
3
2
1
134
57
13
1
0
- Value for money
- Ease of use
- Features
- Customer support
4.4
111
5
4
3
2
1
53
49
8
1
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Patrick K.
Sr Systems Administrator
John C.
RMA Manager
Denise B.
Director of Credit and Customer Service
Pros
Will B.
University Centre Deputy Director
Peter B.
vCISO
Joe K.
Head of Technical Operations
Cons
Josie B.
IT Support Technician
Daniel F.
Information Technology Support Technician
Noah G.
IT Manager
Cons
Will B.
University Centre Deputy Director
Will B.
University Centre Deputy Director
Sander d.
Service Manager
- Vendor responds to reviews
- Last review8 months ago
- Vendor responds to reviews
- Last review7 months ago
Key features
- Total features127
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Autoresponders
- Availability Management
- Barcode/Ticket Scanning
- Barcoding/RFID
- Billing & Invoicing
- Budget Management
- CMDB
- CRM
- Calendar Management
- Calibration Management
- Call Center Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer History
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Disaster Recovery
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Equipment Maintenance
- Equipment Management
- Event Triggered Actions
- Facility Asset Management
- Feedback Management
- File Management
- Fixed Asset Management
- For Nonprofits
- For Schools
- For Small Businesses
- Forms Management
- Full Text Search
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- Inbox Management
- Incident Management
- Incident Reporting
- Inspection Management
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key & Lock Management
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Learning Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- On Call Scheduling
- Performance Metrics
- Predictive Maintenance
- Preventive Maintenance
- Prioritization
- Problem Management
- Project Management
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Request Assignment
- Risk Alerts
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Scheduling
- Search
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Technician Management
- Templates
- Third-Party Integrations
- Ticket Management
- Training Management
- Visitor Management
- Website Integration
- Widgets
- Work Order Management
- Workflow Automation
- Workflow Management
- Total features134
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Autoresponders
- Availability Management
- Barcode/Ticket Scanning
- Barcoding/RFID
- Billing & Invoicing
- Budget Management
- CMDB
- CRM
- Calendar Management
- Calibration Management
- Call Center Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer History
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Disaster Recovery
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Equipment Maintenance
- Equipment Management
- Event Triggered Actions
- Facility Asset Management
- Feedback Management
- File Management
- Fixed Asset Management
- For Nonprofits
- For Schools
- For Small Businesses
- Forms Management
- Full Text Search
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- Inbox Management
- Incident Management
- Incident Reporting
- Inspection Management
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key & Lock Management
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Learning Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- On Call Scheduling
- Performance Metrics
- Predictive Maintenance
- Preventive Maintenance
- Prioritization
- Problem Management
- Project Management
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Request Assignment
- Risk Alerts
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Scheduling
- Search
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Technician Management
- Templates
- Third-Party Integrations
- Ticket Management
- Training Management
- Visitor Management
- Website Integration
- Widgets
- Work Order Management
- Workflow Automation
- Workflow Management
Integrations
- Total integrations9
- AFAS Software
- Azure DevOps Server
- BeyondTrust Remote Support
- Bird
- Chatbot
- Clicksign
- D4Sign
- Dynatrace
- Ericsson NetCloud Manager
- FastPass SSPR
- Flexwhere
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- IBI-aws
- Insocial
- Jira
- Lansweeper
- ManageEngine OpManager
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- N-central
- Okta
- OneLogin
- Qlik Sense
- Saysimple
- SendGrid
- Slack
- Snow License Manager
- Splunk Enterprise
- TeamViewer ONE
- Trello
- Versio.io
- WISH
- Workspace 365
- Zapier
- Zendesk Suite
- ZigiOps
- iFinder
- ilert
- Total integrations41
- AFAS Software
- Azure DevOps Server
- BeyondTrust Remote Support
- Bird
- Chatbot
- Clicksign
- D4Sign
- Dynatrace
- Ericsson NetCloud Manager
- FastPass SSPR
- Flexwhere
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- IBI-aws
- Insocial
- Jira
- Lansweeper
- ManageEngine OpManager
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- N-central
- Okta
- OneLogin
- Qlik Sense
- Saysimple
- SendGrid
- Slack
- Snow License Manager
- Splunk Enterprise
- TeamViewer ONE
- Trello
- Versio.io
- WISH
- Workspace 365
- Zapier
- Zendesk Suite
- ZigiOps
- iFinder
- ilert
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