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LiveAgent vs Kustomer Comparison (2026)
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Good recommendations?
Overview
Cloud-based customer service platform for businesses of all sizes, combining live chat, AI chatbot, email ticketing, and call center.
Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.7
1.7K
5
4
3
2
1
1.2K
458
49
6
1
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this app4.7
80
5
4
3
2
1
55
22
3
0
0
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this appPros
“Liveagent's feature rich environment, it almost fulfil all of our needs in one price model, our customer enquiries segment is fully solved by liveAgent.”
Kamlesh M.
marketing consultant
“True Omnichannel Ticket Management: It features a highly reliable universal inbox that neatly converts emails, live chats, phone calls.”
Ar
Andhale r.
Customer service associate
“The software is highly regarded for its lightweight, lightning-fast live chat widget, native built-in VoIP call center.”
Ar
Andhale r.
Customer service associate
Pros
“We use them for live chat, ticketing, and SMS messaging with our customers.”
Charlotte K.
President
“Users most appreciate Kustomer's ability to provide a comprehensive view of each customer across all channels, enabling personalized support at scale, thanks to its robust CRM component and advanced AI-driven automation features, making it ideal for managing high volumes of complex customer interactions.”
Aji K.
Subrevisior
“through the potential integration challenges the software isn't cost effective for smaller scale business overall it is a solid for the software base”
JM
Joseph M.
MECHANIC OR DESK CLERK
Cons
“Several other things don't work well - it loses the connection very easily, sometimes causing a complete loss of what you were doing, and merging tickets is a pain compared to Freshdesk, where all you had to do was click on the tickets you wanted to merge and selecting "merge."”
AF
Alex F.
President
“It's a bit buggy, and some things are just plain stupid - eg, you can only have one window open at a time, which makes using 2 screens to compare notes from one ticket to another impossible, for instance.”
AF
Alex F.
President
“The user interface feels a bit outdated compared to its competitors and setting up advanced routing rules is a bit complicated.”
RC
Ridhima C.
Copywriter
Cons
“steeper learning curve compared to other customer service platforms, occasional interface complexities, potential limitations in customization options for certain business needs, and occasional issues with data integration, especially for larger companies with complex data structures”
Aji K.
Subrevisior
“Web interface can act strange as well as search functionality - directing you to the wrong pages at times.”
Aaron F.
SVP of Engineering
“sometimes you have a hard time prioritizing email addresses and phone numbers”
AJ
Amanda J.
Insurance Sales
- Vendor responds to reviews
- Last review2 months ago
- Vendor responds to reviews
- Last review3 months ago
Key features
- Total features180
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Responses
- Administrator Access
- Agent Interface
- Agent Scheduling and Assignment
- Agentic Task Execution
- Alerts/Escalation
- Alerts/Notifications
- Artificial Intelligence
- Assignment Management
- Attachments/Screencasts
- Audit Trail
- Automated Attendant
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automatic Call Distribution
- Automation
- Autonomous Task Execution
- Autoresponders
- Blended Call Center
- Branding
- CRM
- Call Back
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Caller ID
- Canned Responses
- Case Management
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Communications Management
- Community Forums
- Computer Telephony Integration
- Concurrent Calling
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Contextual Guidance
- Contextual Response Generation
- Control
- Conversation Archiving
- Conversational AI
- Create Content
- Cross-system Integration
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Portal
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Decision Making
- Discussions/Forums
- Document Processing
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Email to Case
- Engagement Tracking
- Escalation Handling
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- File Sharing
- File Transfer
- For Startups
- Forms Management
- Gamification
- Generative AI
- Gmail Integration
- Help Desk
- Help Desk Management
- Human-in-the-loop (HITL)
- IVR
- Inbound Call Center
- Inbound Identification
- Inbound Screen Pop
- Inbox Management
- Independent Decision Making
- Inquiry Routing
- Integrations
- Intent Recognition
- Interaction Tracking
- Internal Chat Integration
- Issue Management
- Issue Tracking
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Language Detection
- Live Chat
- Macros
- Macros/Templated Responses
- Manual Dialer
- Mentions
- Menu bars
- Microsoft Outlook Integration
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Management
- Multi-Channel Social Integration
- Multi-Language
- Multilingual Support
- Multiple Data Sources
- Multiple Scripts
- Natural Language Interaction
- Natural Language Processing
- Negative Feedback Management
- Notifications
- Offline Form
- Omnichannel
- Outbound Call Center
- Performance Evaluation
- Performance Management
- Performance Metrics
- Performance Monitoring
- Personalization
- Phone
- Phone Key Input
- Pre-Configured Bot
- Pre-recorded Messages
- Predictive Analytics
- Prioritization
- Priority Case Alerts
- Proactive Chat
- Problem Solving
- Quality Assurance
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Trend Analysis
- Visual Analytics
- Widgets
- Workflow Automation
- Workflow Management
- Total features84
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Responses
- Administrator Access
- Agent Interface
- Agent Scheduling and Assignment
- Agentic Task Execution
- Alerts/Escalation
- Alerts/Notifications
- Artificial Intelligence
- Assignment Management
- Attachments/Screencasts
- Audit Trail
- Automated Attendant
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automatic Call Distribution
- Automation
- Autonomous Task Execution
- Autoresponders
- Blended Call Center
- Branding
- CRM
- Call Back
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Caller ID
- Canned Responses
- Case Management
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Communications Management
- Community Forums
- Computer Telephony Integration
- Concurrent Calling
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Contextual Guidance
- Contextual Response Generation
- Control
- Conversation Archiving
- Conversational AI
- Create Content
- Cross-system Integration
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Portal
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Decision Making
- Discussions/Forums
- Document Processing
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Email to Case
- Engagement Tracking
- Escalation Handling
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- File Sharing
- File Transfer
- For Startups
- Forms Management
- Gamification
- Generative AI
- Gmail Integration
- Help Desk
- Help Desk Management
- Human-in-the-loop (HITL)
- IVR
- Inbound Call Center
- Inbound Identification
- Inbound Screen Pop
- Inbox Management
- Independent Decision Making
- Inquiry Routing
- Integrations
- Intent Recognition
- Interaction Tracking
- Internal Chat Integration
- Issue Management
- Issue Tracking
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Language Detection
- Live Chat
- Macros
- Macros/Templated Responses
- Manual Dialer
- Mentions
- Menu bars
- Microsoft Outlook Integration
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Management
- Multi-Channel Social Integration
- Multi-Language
- Multilingual Support
- Multiple Data Sources
- Multiple Scripts
- Natural Language Interaction
- Natural Language Processing
- Negative Feedback Management
- Notifications
- Offline Form
- Omnichannel
- Outbound Call Center
- Performance Evaluation
- Performance Management
- Performance Metrics
- Performance Monitoring
- Personalization
- Phone
- Phone Key Input
- Pre-Configured Bot
- Pre-recorded Messages
- Predictive Analytics
- Prioritization
- Priority Case Alerts
- Proactive Chat
- Problem Solving
- Quality Assurance
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Trend Analysis
- Visual Analytics
- Widgets
- Workflow Automation
- Workflow Management
Integrations
- Total integrations30
- 8x8 Contact Center
- AWeber
- ActiveCampaign
- Acuity Scheduling
- Ada
- Adobe Commerce
- Aircall
- Amazon Connect
- Amazon Redshift
- AskNicely
- Assembled
- BigCommerce
- Bird
- Calabrio ONE
- Calendly
- ChargeDesk
- ClickUp
- Customer Thermometer
- Delighted
- Dialpad Connect
- EvaluAgent
- Five9
- Fivetran
- Flip CX
- FlowHunt
- Fullstory
- Genesys Cloud CX
- GetResponse
- GitHub
- Gong
- Google Workspace
- Guru
- Helpshift
- HubSpot Agent Hub
- HubSpot Data Hub
- Intuit Mailchimp Email Marketing
- Iterable
- JIRA Service Management
- Jira
- Klaviyo
- Looker
- LoyaltyLion
- Luciq
- MaestroQA
- Medallia Agent Connect
- Meta for Business
- Microsoft 365
- Nicereply
- Olark
- Pipedrive
- Playvox
- PrestaShop
- RingCX
- Salesflare
- Salesforce Sales Cloud
- Shelf
- Shopify
- Slack
- Snowflake
- Spree Commerce
- Stamped.io
- SupportSync
- SurveyMonkey
- Swell
- Talkdesk
- Telegram
- Twilio
- Twilio Segment
- Twitter/X
- UJET
- Unbabel
- Viber
- Wix
- WooCommerce
- Yotpo
- Zapier
- Zendesk Contact Center
- Zingtree
- project44 Movement
- Total integrations64
- 8x8 Contact Center
- AWeber
- ActiveCampaign
- Acuity Scheduling
- Ada
- Adobe Commerce
- Aircall
- Amazon Connect
- Amazon Redshift
- AskNicely
- Assembled
- BigCommerce
- Bird
- Calabrio ONE
- Calendly
- ChargeDesk
- ClickUp
- Customer Thermometer
- Delighted
- Dialpad Connect
- EvaluAgent
- Five9
- Fivetran
- Flip CX
- FlowHunt
- Fullstory
- Genesys Cloud CX
- GetResponse
- GitHub
- Gong
- Google Workspace
- Guru
- Helpshift
- HubSpot Agent Hub
- HubSpot Data Hub
- Intuit Mailchimp Email Marketing
- Iterable
- JIRA Service Management
- Jira
- Klaviyo
- Looker
- LoyaltyLion
- Luciq
- MaestroQA
- Medallia Agent Connect
- Meta for Business
- Microsoft 365
- Nicereply
- Olark
- Pipedrive
- Playvox
- PrestaShop
- RingCX
- Salesflare
- Salesforce Sales Cloud
- Shelf
- Shopify
- Slack
- Snowflake
- Spree Commerce
- Stamped.io
- SupportSync
- SurveyMonkey
- Swell
- Talkdesk
- Telegram
- Twilio
- Twilio Segment
- Twitter/X
- UJET
- Unbabel
- Viber
- Wix
- WooCommerce
- Yotpo
- Zapier
- Zendesk Contact Center
- Zingtree
- project44 Movement
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