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Kustomer Logo

Modern Customer Service Software For Customer-First Brands

Last updated: October 2024

Kustomer Alternatives & Competitors

Top 1 free alternatives

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Devices supported


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Integrated with


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Zendesk Suite logo

Service-first CRM company that builds support & sales tools

visit website

Features

Total

Zendesk Suite logo
Kustomer logo

75

179

97

features in common

75

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.9K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

Kustomer logo

Kustomer user ratings

Functionality

4.6
(62)

Top features

  • Real-Time Notifications

    5.0

  • Activity Tracking

    5.0

  • Multi-Channel Communication

    5.0

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.3

Kustomer logo
4.5

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Freshdesk logo

Online helpdesk system and customer service software

visit website

Features

Total

Freshdesk logo
Kustomer logo

66

112

97

features in common

66

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.4
(3.3K)

Top features

  • Problem Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Drag & Drop

    5.0

Kustomer logo

Kustomer user ratings

Functionality

4.6
(62)

Top features

  • Real-Time Notifications

    5.0

  • Activity Tracking

    5.0

  • Multi-Channel Communication

    5.0

Pricing

Starting from

$15/month

Value for money

Freshdesk logo
4.4

0.1

Kustomer logo
4.5

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Zoho Desk logo

Superior customer service. Lasting experiences.

visit website

Features

Total

Zoho Desk logo
Kustomer logo

80

158

97

features in common

80

features in common

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(2.1K)

Top features

  • Customer History

    5.0

  • Workflow Configuration

    5.0

  • SMS Messaging

    5.0

Kustomer logo

Kustomer user ratings

Functionality

4.6
(62)

Top features

  • Real-Time Notifications

    5.0

  • Activity Tracking

    5.0

  • Multi-Channel Communication

    5.0

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5
Kustomer logo
4.5

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
LiveAgent logo

Great customer service starts with better help desk software

visit website

Features

Total

LiveAgent logo
Kustomer logo

80

188

97

features in common

80

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.6K)

Top features

  • Real-Time Monitoring

    5.0

  • Customer Segmentation

    5.0

  • Routing

    5.0

Kustomer logo

Kustomer user ratings

Functionality

4.6
(62)

Top features

  • Real-Time Notifications

    5.0

  • Activity Tracking

    5.0

  • Multi-Channel Communication

    5.0

Pricing

Starting from

$19/month

Value for money

LiveAgent logo
4.7

0.2

Kustomer logo
4.5

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Gladly logo

Gladly is a Cloud-based customer service platform

Features

Total

Gladly logo
Kustomer logo

43

77

97

features in common

43

features in common

Gladly logo

Gladly user ratings

Functionality

4.8
(126)

Top features

  • Voice Mail

    5.0

  • Text Analysis

    5.0

  • Issue Tracking

    5.0

Kustomer logo

Kustomer user ratings

Functionality

4.6
(62)

Top features

  • Real-Time Notifications

    5.0

  • Activity Tracking

    5.0

  • Multi-Channel Communication

    5.0

Pricing

Starting from

$150/year

Value for money

Gladly logo
4.8

0.3

Kustomer logo
4.5

What users say about Gladly's value for money

The ability to have the customer as the focus and centralized around them is fantastic, it is the best system for customer support that I have used in 20 years.
Love how easy it is to help the customer in all forms of communication, everything being in one 🏼 place is beyond helpful. Not having to click through tabs is a life saver.