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LiveAgent vs SherpaDesk Comparison (2026)
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Good recommendations?
LiveAgent
4.7
(1.7K)5
1.2K
4
458
3
49
2
6
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
SherpaDesk
4.7
(62)5
47
4
13
3
1
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Cloud-based customer service platform for businesses of all sizes, combining live chat, AI chatbot, email ticketing, and call center.
A complete solution to help organizations track customer support issues, capture billable time and monitor project profitability
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
1.7K
5
4
3
2
1
1.2K
458
49
6
1
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this app4.7
62
5
4
3
2
1
47
13
1
1
0
- Value for money
- Ease of use
- Features
- Customer support
95%
would recommend this appPros
“Liveagent's feature rich environment, it almost fulfil all of our needs in one price model, our customer enquiries segment is fully solved by liveAgent.”
Kamlesh M.
marketing consultant
“True Omnichannel Ticket Management: It features a highly reliable universal inbox that neatly converts emails, live chats, phone calls.”
Ar
Andhale r.
Customer service associate
“The software is highly regarded for its lightweight, lightning-fast live chat widget, native built-in VoIP call center.”
Ar
Andhale r.
Customer service associate
Pros
“I had one of my employees tag along with me to do the setup he said also he likes the pricing of it so he was thinking about doing it for his company”
SH
Stephen H.
Ceo and owner
“The tool allows us to track accounts and outreach relatively well”
IN
Ian N.
National Account Executive
Cons
“Several other things don't work well - it loses the connection very easily, sometimes causing a complete loss of what you were doing, and merging tickets is a pain compared to Freshdesk, where all you had to do was click on the tickets you wanted to merge and selecting "merge."”
AF
Alex F.
President
“It's a bit buggy, and some things are just plain stupid - eg, you can only have one window open at a time, which makes using 2 screens to compare notes from one ticket to another impossible, for instance.”
AF
Alex F.
President
“The user interface feels a bit outdated compared to its competitors and setting up advanced routing rules is a bit complicated.”
RC
Ridhima C.
Copywriter
Cons
“Not always easy to generate what I am looking to report out.”
TA
Tom A.
Director of Information Technology
“The search function is horrible, it feels like an outdated tool for CRM and our teams are extremely slow when logging information into the program.”
IN
Ian N.
National Account Executive
- Vendor responds to reviews
- Last review2 months ago
- Vendor responds to reviews
- Last review9 months ago
Key features
- Total features180
- AI
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Responses
- Administrator Access
- Agent Interface
- Agent Scheduling and Assignment
- Agentic Task Execution
- Alerts/Escalation
- Alerts/Notifications
- Analytics and Reporting
- Artificial Intelligence
- Assignment Management
- Attachments/Screencasts
- Audit Trail
- Automate Ticket Routing
- Automated Attendant
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automatic Call Distribution
- Automation
- Autonomous Task Execution
- Autoresponders
- Billable Items Tracking
- Billing & Invoicing
- Blended Call Center
- Branding
- CRM
- Call Back
- Call Center Features
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Caller ID
- Canned Responses
- Case Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Client Portal
- Code-free Development
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Communications Management
- Community Forums
- Computer Telephony Integration
- Concurrent Calling
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Contextual Response Generation
- Control
- Conversation Archiving
- Conversational AI
- Create Content
- Cross-system Integration
- Custom Triggers
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer Interaction Automation
- Customer Portal
- Customer Profiles
- Customer Satisfaction (CSAT) Score
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Support Portal
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Templates
- Customization
- Dashboard
- Dashboards
- Data Import & Export Tools
- Data Import/Export
- Data Security
- Data Visualization
- Decision Making
- Discussions/Forums
- Document Processing
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Email to Case
- Escalation Handling
- Estimating
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- File Sharing
- File Transfer
- For Small Businesses
- For Startups
- Forms Management
- Gamification
- Generative AI
- Gmail Integration
- Help Desk
- Help Desk Management
- Human Handover
- Human-in-the-loop (HITL)
- IT Asset Management
- IVR
- Inbound Call Center
- Inbound Identification
- Inbound Screen Pop
- Inbox Management
- Independent Decision Making
- Inquiry Routing
- Integrations
- Intelligent Routing
- Intent Recognition
- Interaction Tracking
- Internal Chat Integration
- Internationalization
- Invoice Management
- Issue Management
- Issue Tracking
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Language Detection
- Live Chat
- Machine Learning
- Macros
- Macros/Templated Responses
- Manual Dialer
- Mentions
- Menu bars
- Messaging
- Microsoft Outlook Integration
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Management
- Multi-Channel Social Integration
- Multi-Language
- Multilanguage Support
- Multilingual Support
- Multiple Data Sources
- Multiple Scripts
- Natural Language Interaction
- Natural Language Processing
- Negative Feedback Management
- Notifications
- Offline Form
- Omnichannel
- Online Forums
- Outbound Call Center
- Performance Evaluation
- Performance Management
- Performance Metrics
- Project Management
- Project Time Tracking
- Projections
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- Timer
- Total features33
- AI
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Responses
- Administrator Access
- Agent Interface
- Agent Scheduling and Assignment
- Agentic Task Execution
- Alerts/Escalation
- Alerts/Notifications
- Analytics and Reporting
- Artificial Intelligence
- Assignment Management
- Attachments/Screencasts
- Audit Trail
- Automate Ticket Routing
- Automated Attendant
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automatic Call Distribution
- Automation
- Autonomous Task Execution
- Autoresponders
- Billable Items Tracking
- Billing & Invoicing
- Blended Call Center
- Branding
- CRM
- Call Back
- Call Center Features
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Caller ID
- Canned Responses
- Case Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Client Portal
- Code-free Development
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Communications Management
- Community Forums
- Computer Telephony Integration
- Concurrent Calling
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Contextual Response Generation
- Control
- Conversation Archiving
- Conversational AI
- Create Content
- Cross-system Integration
- Custom Triggers
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer Interaction Automation
- Customer Portal
- Customer Profiles
- Customer Satisfaction (CSAT) Score
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Support Portal
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Templates
- Customization
- Dashboard
- Dashboards
- Data Import & Export Tools
- Data Import/Export
- Data Security
- Data Visualization
- Decision Making
- Discussions/Forums
- Document Processing
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Email to Case
- Escalation Handling
- Estimating
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- File Sharing
- File Transfer
- For Small Businesses
- For Startups
- Forms Management
- Gamification
- Generative AI
- Gmail Integration
- Help Desk
- Help Desk Management
- Human Handover
- Human-in-the-loop (HITL)
- IT Asset Management
- IVR
- Inbound Call Center
- Inbound Identification
- Inbound Screen Pop
- Inbox Management
- Independent Decision Making
- Inquiry Routing
- Integrations
- Intelligent Routing
- Intent Recognition
- Interaction Tracking
- Internal Chat Integration
- Internationalization
- Invoice Management
- Issue Management
- Issue Tracking
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Language Detection
- Live Chat
- Machine Learning
- Macros
- Macros/Templated Responses
- Manual Dialer
- Mentions
- Menu bars
- Messaging
- Microsoft Outlook Integration
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Management
- Multi-Channel Social Integration
- Multi-Language
- Multilanguage Support
- Multilingual Support
- Multiple Data Sources
- Multiple Scripts
- Natural Language Interaction
- Natural Language Processing
- Negative Feedback Management
- Notifications
- Offline Form
- Omnichannel
- Online Forums
- Outbound Call Center
- Performance Evaluation
- Performance Management
- Performance Metrics
- Project Management
- Project Time Tracking
- Projections
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- Timer
Integrations
- Total integrations30
- AWeber
- ActiveCampaign
- Adobe Commerce
- BigCommerce
- ChargeDesk
- ClickUp
- FlowHunt
- FreshBooks
- GetResponse
- GitHub
- Google Workspace
- Intuit Mailchimp Email Marketing
- Jira
- Klaviyo
- Microsoft 365
- Microsoft Project Server Subscription Edition
- Nicereply
- NinjaOne
- Pipedrive
- PrestaShop
- Salesflare
- Salesforce Sales Cloud
- Shopify
- Slack
- Telegram
- Twilio
- Twitter/X
- Viber
- Wix
- WooCommerce
- Zapier
- Total integrations3
- AWeber
- ActiveCampaign
- Adobe Commerce
- BigCommerce
- ChargeDesk
- ClickUp
- FlowHunt
- FreshBooks
- GetResponse
- GitHub
- Google Workspace
- Intuit Mailchimp Email Marketing
- Jira
- Klaviyo
- Microsoft 365
- Microsoft Project Server Subscription Edition
- Nicereply
- NinjaOne
- Pipedrive
- PrestaShop
- Salesflare
- Salesforce Sales Cloud
- Shopify
- Slack
- Telegram
- Twilio
- Twitter/X
- Viber
- Wix
- WooCommerce
- Zapier
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