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SherpaDesk
5
47
4
13
3
1
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
A support soution to help track time and manage projects
Last updated: August 2026
SherpaDesk Alternatives & Competitors (2026)
Top 7 free alternatives
LiveAgent
Multichannel Help Desk Solution with Powerful AI Features
0.2
Value for money
Starting price
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Alerts/Notifications
5/5
Activity Dashboard
4/5
Alerts/Escalation
4/5
SysAid
AI-enabled ITSM platform for businesses of all sizes
0.3
Value for money
Starting price
0.1
Functionality
Approval Process Control
4.8/5
API
4.7/5
Alerts/Notifications
4.6/5
Top Features
Alerts/Notifications
5/5
Activity Dashboard
4/5
Alerts/Escalation
4/5
Freshservice
A complete IT service management (ITSM) tool for business
0.4
Value for money
Starting price
0.3
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
API
4.3/5
Top Features
Alerts/Notifications
5/5
Activity Dashboard
4/5
Alerts/Escalation
4/5
Freshdesk
Online helpdesk system and customer service software
0.4
Value for money
Starting price
0.3
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Alerts/Escalation
4.4/5
Top Features
Alerts/Notifications
5/5
Activity Dashboard
4/5
Alerts/Escalation
4/5
Zoho CRM
Customer relationship management solution
0.5
Value for money
Starting price
0.3
Functionality
Activity Dashboard
4.6/5
Access Controls/Permissions
4.4/5
Alerts/Escalation
4.4/5
Top Features
Alerts/Notifications
5/5
Activity Dashboard
4/5
Alerts/Escalation
4/5
Zendesk Suite
AI powered customer service across all channels
0.6
Value for money
Starting price
0.2
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Alerts/Notifications
5/5
Activity Dashboard
4/5
Alerts/Escalation
4/5
Bitrix24
All in one business management workspace
0.6
Value for money
Starting price
0.3
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
Alerts/Notifications
5/5
Activity Dashboard
4/5
Alerts/Escalation
4/5
Salesforce Service Cloud
AI powered customer service management platform
0.6
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Dashboard
4.5/5
Top Features
Alerts/Notifications
5/5
Activity Dashboard
4/5
Alerts/Escalation
4/5
NetSuite
AI-powered cloud-based business management suite
0.9
Value for money
No pricing info
Starting price
0.4
Functionality
Accounting Integration
4.7/5
Accounts Payable
4.5/5
Activity Tracking
4.4/5
Top Features
Alerts/Notifications
5/5
Activity Dashboard
4/5
Alerts/Escalation
4/5
0.7
Value for money
Starting price
0.3
Functionality
Asset Lifecycle Management
4.5/5
Billing & Invoicing
4.5/5
Accounts Receivable
4.4/5
Top Features
Alerts/Notifications
5/5
Activity Dashboard
4/5
Alerts/Escalation
4/5
0.3
Value for money
Starting price
0.1
Functionality
Account Management
5/5
Activity Dashboard
4.8/5
API
4.5/5
Top Features
Alerts/Notifications
5/5
Activity Dashboard
4/5
Alerts/Escalation
4/5
0.4
Value for money
Starting price
0.3
Functionality
AI Copilot
5/5
Alerts/Notifications
4.7/5
Alerts/Escalation
4.6/5
Top Features
Alerts/Notifications
5/5
Activity Dashboard
4/5
Alerts/Escalation
4/5
0.5
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Escalation
4.2/5
Top Features
Alerts/Notifications
5/5
Activity Dashboard
4/5
Alerts/Escalation
4/5
0.7
Value for money
Starting price
0.5
Functionality
Alerts/Escalation
5/5
Activity Dashboard
4/5
Alerts/Notifications
3.3/5
Top Features
Alerts/Notifications
5/5
Activity Dashboard
4/5
Alerts/Escalation
4/5
0.7
Value for money
Starting price
0.2
Functionality
Alerts/Escalation
4.5/5
Alerts/Notifications
4.3/5
Access Controls/Permissions
4.3/5
Top Features
Alerts/Notifications
5/5
Activity Dashboard
4/5
Alerts/Escalation
4/5
0.5
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
4.5/5
Alerts/Escalation
4.3/5
Activity Tracking
4.3/5
Top Features
Alerts/Notifications
5/5
Activity Dashboard
4/5
Alerts/Escalation
4/5
0.7
Value for money
No pricing info
Starting price
0.3
Functionality
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
Top Features
Alerts/Notifications
5/5
Activity Dashboard
4/5
Alerts/Escalation
4/5
Value for money
Starting price
0.1
Functionality
AI Copilot
5/5
Assignment Management
5/5
Access Controls/Permissions
4.9/5
Top Features
Alerts/Notifications
5/5
Activity Dashboard
4/5
Alerts/Escalation
4/5
0.3
Value for money
No pricing info
Starting price
0.2
Functionality
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
Top Features
Alerts/Notifications
5/5
Activity Dashboard
4/5
Alerts/Escalation
4/5
Value for money
Starting price
0.1
Functionality
Alerts/Escalation
4.9/5
Access Controls/Permissions
N/A
Activity Tracking
N/A
Top Features
Alerts/Notifications
5/5
Activity Dashboard
4/5
Alerts/Escalation
4/5