App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
LiveHelp
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live chat platform for customer care & customer engagement
Table of Contents
Is this product right for your business?
Find out with a
LiveHelp - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
LiveHelp overview
What is LiveHelp?
LiveHelp is a flexible live chat solution that enables web visitors to chat with agents for real-time customer care on products or services. The platform serves medium to large-sized organizations within industries such as eCommerce, rental, tourism, commodities, automotive and more. Agents are able to chat with several customers at a time, prioritize queues, and forward chats from one department to another.
LiveHelp creates a communication channel for direct and personalized contact with customers, including a photo of the assigned agent within the chat window. A log of previous messages from all visitors are displayed in order to help improve user experience and increase customer satisfaction. Desktop notifications alert agents of the most important chat events, whenever the chat panel is in left in the background. After the chat is over, agents are able to assign a category to the conversation.
LiveHelp also offers Livebot, a virtual assistant integrated with real chat. Livebot can be setup as a first touch-point, helping agents during peak hours. When selected, live agents will only receive high value chats which can be requested by customers. The platform’s admin dashboard provides data about site visitors, such as their page of origin, which can be used to evaluate the effectiveness of pay-per-click campaigns.
Additional features include file exchange during chat, chat transfer for redirecting customers, canned responses, chat logs, transcripts, contact forms, and more. Management features provide real-time monitoring of agents, ‘call me back’ requests, multiple department mode, and team leader mode. LiveHelp allows custom integration with various third party CRM and CMS systems.
Key benefits of using LiveHelp
Starting price
per month
Alternatives
with better value for money
LiveHelp’s user interface
LiveHelp reviews
Overall rating
5.0
/5
2
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8/10
5
4
3
2
1
2
0
0
0
0
LiveHelp's key features
Most critical features, based on insights from LiveHelp users:
All LiveHelp features
Features rating:
LiveHelp alternatives
LiveHelp
Starting from
4.99
Per month
Salesforce Service Cloud
Starting from
25
Per month
TeamSupport
Starting from
45
Per month
Lucky Orange
Starting from
39
Per month
LiveHelp pricing
Value for money rating:
Starting from
4.99
Per month
Per Feature
User opinions about LiveHelp price and value
Value for money rating:
LiveHelp integrations (3)
Top integrations
LiveHelp support options
Typical customers
Platforms supported
Support options
Training options
LiveHelp FAQs
LiveHelp has the following pricing plans:
Starting from: €4.99/month
Pricing model: Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of LiveHelp?
LiveHelp has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does LiveHelp support?
LiveHelp supports the following languages:
Italian, English
Q. Does LiveHelp support mobile devices?
LiveHelp supports the following devices:
Android, iPad, iPhone
Q. Does LiveHelp offer an API?
Yes, LiveHelp has an API available for use.
Q. What other apps does LiveHelp integrate with?
LiveHelp integrates with the following applications:
Adobe Commerce, WordPress, Zendesk Suite
Q. What level of support does LiveHelp offer?
LiveHelp offers the following support options:
Chat, 24/7 (Live rep), Phone Support, Email/Help Desk