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LiveHelp
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live chat platform for customer care & customer engagement
Table of Contents
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LiveHelp - 2026 Pricing, Features, Reviews & Alternatives
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LiveHelp overview
What is LiveHelp?
LiveHelp is a flexible live chat solution that enables web visitors to chat with agents for real-time customer care on products or services. The platform serves medium to large-sized organizations within industries such as eCommerce, rental, tourism, commodities, automotive and more. Agents are able to chat with several customers at a time, prioritize queues, and forward chats from one department to another.
LiveHelp creates a communication channel for direct and personalized contact with customers, including a photo of the assigned agent within the chat window. A log of previous messages from all visitors are displayed in order to help improve user experience and increase customer satisfaction. Desktop notifications alert agents of the most important chat events, whenever the chat panel is in left in the background. After the chat is over, agents are able to assign a category to the conversation.
LiveHelp also offers Livebot, a virtual assistant integrated with real chat. Livebot can be setup as a first touch-point, helping agents during peak hours. When selected, live agents will only receive high value chats which can be requested by customers. The platform’s admin dashboard provides data about site visitors, such as their page of origin, which can be used to evaluate the effectiveness of pay-per-click campaigns.
Additional features include file exchange during chat, chat transfer for redirecting customers, canned responses, chat logs, transcripts, contact forms, and more. Management features provide real-time monitoring of agents, ‘call me back’ requests, multiple department mode, and team leader mode. LiveHelp allows custom integration with various third party CRM and CMS systems.
Key benefits of using LiveHelp
Starting price
per month
Alternatives
with better value for money
LiveHelp’s user interface
LiveHelp reviews
Overall rating
5.0
/5
2
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8/10
5
4
3
2
1
2
0
0
0
0
LiveHelp's key features
Most critical features, based on insights from LiveHelp users:
All LiveHelp features
Features rating:
LiveHelp alternatives
LiveHelp
Starting from
4.99
Per month
LiveAgent
Starting from
15
Per month
Salesforce Service Cloud
Starting from
25
Per month
Qiscus
Starting from
No pricing info
LiveHelp pricing
Value for money rating:
Starting from
4.99
Per month
Per Feature
User opinions about LiveHelp price and value
Value for money rating:
LiveHelp integrations (3)
Top integrations
LiveHelp support options
Typical customers
Platforms supported
Support options
Training options
LiveHelp FAQs
LiveHelp has the following pricing plans:
Starting from: €4.99/month
Pricing model: Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of LiveHelp?
LiveHelp has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does LiveHelp support?
LiveHelp supports the following languages:
Italian, English
Q. Does LiveHelp support mobile devices?
LiveHelp supports the following devices:
Android, iPad, iPhone
Q. Does LiveHelp offer an API?
Yes, LiveHelp has an API available for use.
Q. What other apps does LiveHelp integrate with?
LiveHelp integrates with the following applications:
Adobe Commerce, WordPress, Zendesk Suite
Q. What level of support does LiveHelp offer?
LiveHelp offers the following support options:
Chat, 24/7 (Live rep), Phone Support, Email/Help Desk