LiveHelp Pricing, Features, Reviews & Comparison of Alternatives

LiveHelp

Live chat platform for customer care & customer engagement

5.0/5 (1 review)

LiveHelp overview

LiveHelp is a flexible live chat solution that enables web visitors to chat with agents for real-time customer care on products or services. The platform serves medium to large-sized organizations within industries such as eCommerce, rental, tourism, commodities, automotive and more. Agents are able to chat with several customers at a time, prioritize queues, and forward chats from one department to another.

LiveHelp creates a communication channel for direct and personalized contact with customers, including a photo of the assigned agent within the chat window. A log of previous messages from all visitors are displayed in order to help improve user experience and increase customer satisfaction. Desktop notifications alert agents of the most important chat events, whenever the chat panel is in left in the background. After the chat is over, agents are able to assign a category to the conversation.

LiveHelp also offers Livebot, a virtual assistant integrated with real chat. Livebot can be setup as a first touch-point, helping agents during peak hours. When selected, live agents will only receive high value chats which can be requested by customers. The platform’s admin dashboard provides data about site visitors, such as their page of origin, which can be used to evaluate the effectiveness of pay-per-click campaigns.

Additional features include file exchange during chat, chat transfer for redirecting customers, canned responses, chat logs, transcripts, contact forms, and more. Management features provide real-time monitoring of agents, ‘call me back’ requests, multiple department mode, and team leader mode. LiveHelp allows custom integration with various third party CRM and CMS systems.
www.livehelp.it

Pricing

Starting from
€4.99/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

Brazil, Europe, Latin America

Supported languages

English, Italian
LiveHelp screenshot: Web visitors can chat with a customer service agent and get real time explanations about products or servicesLiveHelp screenshot: Browse logs via the agent's customizable dashboard LiveHelp screenshot: The dynamic widgets created in LiveHelp dashboard are available in Magento backoffice

LiveHelp reviews

Excellent
1

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  0.0
  0.0
  5.0
  5.0
Brigno Armin

Incredible customer service

Reviewed 2016-05-23
Review Source: Capterra

LiveHelp has helped us in boosting ecommerce roi. We got all features we needed, the also developed some new functions based on our advices.

Response from Sostanza


Thanks for using our professional chat :) See you at the next Ecommerce Forum or Meet Magento forum

Rating breakdown

Ease of use
Customer support

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LiveHelp pricing

Starting from
€4.99/month
Pricing options
Free trial
Subscription
View Pricing Plans

Lite: €4.99 per month (billed annually) or €6.40 per month (billed monthly)

Standard: €8.20 per month (billed annually) or €10.50 per month (billed monthly)

Business: Custom quotation

LiveHelp features

API
CRM Integration
Chat
Instant Messaging
Knowledge Base Management
Prioritizing
Third Party Integration

Activity Dashboard (93 other apps)
Automatic Notifications (91 other apps)
Contact History (73 other apps)
Customizable Branding (92 other apps)
Email Integration (83 other apps)
Monitoring (90 other apps)
Multi-Channel Communication (85 other apps)
Real Time Monitoring (66 other apps)
Reporting & Statistics (107 other apps)
Social Media Integration (79 other apps)
Support Ticket Management (66 other apps)
Surveys & Feedback (80 other apps)
Workflow Management (74 other apps)

Additional information for LiveHelp

Key features of LiveHelp

  • Proactive invitations
  • Shortcut messages
  • Offline form
  • Transfers / routing
  • Call me option
  • Knowledge database
  • Persistent chat
  • Agent scheduling
  • Geotargeting
  • Visitor targeting
  • Chat transfer
  • File transfer
  • Layout customization
  • Chat transcript
  • Analytics and live chat recording
  • Forward of chat transcripts via e-mail
  • Canned responses
  • Desktop notification
  • Collaboration chat between agents
  • User tracking and profile
  • Widgets
  • Dedicated account manager
  • Upload agent's avatar
  • IP geolocation
  • Priorities & queues
  • Agents' skills management
  • Chat categorization
  • Order tracking
  • Agents' training
  • Analytics and BI integration
  • Custom dashboard
  • SSL protocol
  • Videocall with customers
  • Videoconference with colleagues
  • LiveBot for virtual, self-service assistance
  • Developer API
  • Integrable with any ticketing/CRM platform
  • Virtual assistant LiveBot
View All Features

Benefits

LiveHelp enables customers to get real-time answeres about specific products or services from a trusted reference.

Operators are able to answer multiple clients simultaneously, while freeing up busy phone lines.

The solution offers special tools that automatically detect chat ROI and measure the efficiency of operators.

LiveHelp provides data about site visitors which is useful to evaluate the effectiveness of pay-per-click campaigns, as well as plan future marketing operations.

The platform is fully customizable, allowing custom features and integrations which are maintained internally by the company's developers.