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LiveHelp

Live chat platform for customer care & customer engagement

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LiveHelp Pricing, Features, Reviews and Alternatives

LiveHelp product overview

What is LiveHelp?

LiveHelp is a flexible live chat solution that enables web visitors to chat with agents for real-time customer care on products or services. The platform serves medium to large-sized organizations within industries such as eCommerce, rental, tourism, commodities, automotive and more. Agents are able to chat with several customers at a time, prioritize queues, and forward chats from one department to another.

Key benefits of using LiveHelp

  • LiveHelp enables customers to get real-time answeres about specific products or services from a trusted reference.

  • Operators are able to answer multiple clients simultaneously, while freeing up busy phone lines.

  • The solution offers special tools that automatically detect chat ROI and measure the efficiency of operators.

  • LiveHelp provides data about site visitors which is useful to evaluate the effectiveness of pay-per-click campaigns, as well as plan future marketing operations.

  • The platform is fully customizable, allowing custom features and integrations which are maintained internally by the company's developers.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    24/7 (Live rep)
    Phone Support
    Email/Help Desk

    Training options

    Documentation
    Live Online
    Webinars
    In Person

    LiveHelp pricing information

    Value for money

    No reviews

    Starting from

    4.99

    /momonth
    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    LiveHelp features

    Functionality

    No reviews

    Total Features30 3 categories

    Most valued features by users

    API
    Chat/Messaging
    Third Party Integrations
    Customizable Branding
    Live Chat
    Knowledge Base Management
    Mobile Access
    Call Transfer

    Functionality contenders

    LiveHelp users reviews

    Overall rating

    5.0

    /5

    1

    Positive reviews

    100%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    Rating distribution

    5

    4

    3

    2

    1

    1

    0

    0

    0

    0

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Incredible customer service

    Reviewed 5 years ago

    LiveHelp has helped us in boosting ecommerce roi. We got all features we needed, the also developed some new functions based on our advices.

    Pros

    No pros were added to this review

    Cons

    No cons were added to this review

    Vendor response

    Thanks for using our professional chat :) See you at the next Ecommerce Forum or Meet Magento forum

    LiveHelp FAQs and common questions

    LiveHelp has the following pricing plans:
    Starting from: €4.99/month
    Pricing model: Subscription
    Free Trial: Available


    LiveHelp has the following typical customers:
    Large Enterprises, Mid Size Business, Small Business


    LiveHelp supports the following languages:
    Italian, English


    Yes, LiveHelp has an API available for use.


    LiveHelp integrates with the following applications:
    Magento Commerce, Wordpress, Zendesk


    LiveHelp offers the following support options:
    Chat, 24/7 (Live rep), Phone Support, Email/Help Desk

    Related categories