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Milldesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT help desk and service desk management
Table of Contents
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Milldesk - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: December 2025
Milldesk overview
What is Milldesk?
Milldesk is an IT help desk and service management platform designed for IT service providers and organizations of all sizes. Key features include intelligent workflows, automatic and scheduled tickets, communication tools, contract management, customizable branding, and feedback management.
With Milldesk’s intelligent workflows, IT support staff can create, view, and prioritize processes according to predefined user rules. The shared services center allows all IT issues to be consolidated and requests to be made to different departments such as HR, maintenance, IT, etc. Milldesk’s catalog of services is designed to streamline the procedure for creating tickets by providing a configurable menu with frequently requested services and custom fields such as SLA, category, and priority.
Milldesk includes a requester panel with an intuitive dashboard for opening, tracking, and evaluating tickets as well as communicating directly with IT support staff. The survey feature allows businesses to collect feedback and measure satisfaction for each performed service. The solution also provides management reports with visual analyses of overall performance. Milldesk’s inventory management tools are designed to monitor all hardware and software within a company and identify any potential threats or violations of software usage policies.
Starting price
per month
Alternatives
with better value for money
Milldesk’s user interface
Milldesk reviews
Overall rating
5.0
/5
31
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.68/10
5
4
3
2
1
30
1
0
0
0
Who uses Milldesk?
Based on 31 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
Milldesk's key features
Most critical features, based on insights from Milldesk users:
All Milldesk features
Features rating:
Milldesk alternatives
Milldesk
Starting from
19
Per month
Zendesk Suite
Starting from
55
Per month
LiveChat
Starting from
24
Per month
TeamSupport
Starting from
45
Per month
Milldesk pricing
Pricing plans
Pricing details:
User opinions about Milldesk price and value
Value for money rating:
Milldesk integrations (2)
Integrations rated by users
We looked at 31 user reviews to identify which products are mentioned as Milldesk integrations and how users feel about them.
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Milldesk support options
Typical customers
Platforms supported
Support options
Training options
Milldesk FAQs
Milldesk has the following pricing plans:
Starting from: R$19.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of Milldesk?
Milldesk has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does Milldesk support?
Milldesk supports the following languages:
English, Portuguese, Spanish
Q. Does Milldesk support mobile devices?
Milldesk supports the following devices:
Android, iPad, iPhone
Q. Does Milldesk offer an API?
No, Milldesk does not have an API available.
Q. What other apps does Milldesk integrate with?
Milldesk integrates with the following applications:
WhatsApp, Microsoft Power BI
Q. What level of support does Milldesk offer?
Milldesk offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum
