Milldesk - 2024 Pricing, Features, Reviews, & Alternatives

Milldesk is an IT help desk and service management platform designed for IT service providers and organizations of all sizes. Key features include intelligent workflows, automatic and scheduled tickets, communication tools, contract management, customizable branding, and feedback management.

With Milldesk’s intelligent workflows, IT support staff can create, view, and prioritize processes according to predefined user rules. The shared services center allows all IT issues to be consolidated and requests to be made to different departments such as HR, maintenance, IT, etc. Milldesk’s catalog of services is designed to streamline the procedure for creating tickets by providing a configurable menu with frequently requested services and custom fields such as SLA, category, and priority.

Milldesk includes a requester panel with an intuitive dashboard for opening, tracking, and evaluating tickets as well as communicating directly with IT support staff. The survey feature allows businesses to collect feedback and measure satisfaction for each performed service. The solution also provides management reports with visual analyses of overall performance. Milldesk’s inventory management tools are designed to monitor all hardware and software within a company and identify any potential threats or violations of software usage policies.