Milldesk Pricing, Features, Reviews & Comparison of Alternatives

Milldesk

IT help desk and service desk management

4.8/5 (5 reviews)

Milldesk overview

What is Milldesk?

Milldesk is an IT help desk and service management platform designed for IT service providers and organizations of all sizes. Key features include intelligent workflows, automatic and scheduled tickets, communication tools, contract management, customizable branding, and feedback management.

With Milldesk’s intelligent workflows, IT support staff can create, view, and prioritize processes according to predefined user rules. The shared services center allows all IT issues to be consolidated and requests to be made to different departments such as HR, maintenance, IT, etc. Milldesk’s catalog of services is designed to streamline the procedure for creating tickets by providing a configurable menu with frequently requested services and custom fields such as SLA, category, and priority.

Milldesk includes a requester panel with an intuitive dashboard for opening, tracking, and evaluating tickets as well as communicating directly with IT support staff. The survey feature allows businesses to collect feedback and measure satisfaction for each performed service. The solution also provides management reports with visual analyses of overall performance. Milldesk’s inventory management tools are designed to monitor all hardware and software within a company and identify any potential threats or violations of software usage policies.
www.milldesk.com

Pricing

Pricing options
Subscription
Free trial
Value for money
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Devices

Business size

S
M
L

Markets

United States, Brazil

Supported languages

English, French, Portuguese
Milldesk screenshot: Milldesk incident managementMilldesk - Software for management and control of tickets for your IT environment.Milldesk screenshot: Milldesk report managementMilldesk screenshot: Milldesk knowledge baseMilldesk screenshot: Milldesk requester panel dashboardMilldesk screenshot: Milldesk dashboardMilldesk screenshot: Milldesk quick incident report

Milldesk reviews

Excellent
4

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.6
  4.4
  4.4
  4.8
Oscar Daniel López Rosas

The best option for helpdesk

Used daily for 2+ years
Reviewed 2019-02-15
Review Source: Capterra

We had our own helpdek tool but we had a total damage and we had to find out a quick solution to manage our SLAs and other service tickets. Somebody in my company told me about milldesk, and I talked with CSR, who gave me the free test and after that, we decided to get a full package for our company.

Pros
I like everithing of Milldek, because this tool helped us to improve our helpdesk service. The most I like is the advantage to get control of all activities inside and outside the company. I can manage the tickets from my cellphone easily.

Cons
Maybe the price, I know about some options for free, at least in latinamerica.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Victor Arriagada

Milldesk Review

Used daily for 1-2 years
Reviewed 2019-03-01
Review Source: Capterra

I am part of the team that evaluated and made the decision to purchase this application. We think it was a very good decision. Even though we do not use all the potentialities of the application, it has been a great advance in the management of our support area.

Pros
* It is an easy-to-use, friendly tool with no access problems * It has (almost) everything I need for my job * Is stable. We have not had interruptions during its use. Est + a always available. *The quality of the application and the speed improved considerably when they switched to the HTML5 version

Cons
* He preferred his task barrier in the previous version (it was simpler and more efficient). Sometimes, less is more. * Currently, being an application that solves our needs very well, there are details in its graphics that are not very efficient. For example, excess left-bar buttons. It would be optimal if they allowed the user to parameterize this aspect according to their own needs. * The reports could be more precise. Even perhaps they could make it easier for the user to build them based on certain parameters.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Moara Staeblein

Milldesk CSC

Used daily for 6-12 months
Reviewed 2019-02-27
Review Source: Capterra

Obtain measurement of helpdesk efficiency

Pros
It allows my team to organize daily and recurrent tasks

Cons
It is not easy to manage the subordinate tasks - there is no way to prioritize

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Felipe Fernandes

Milldesk system

Used daily for 6-12 months
Reviewed 2019-02-27
Review Source: Capterra

The deployment of milldesk has added great value to our business, contributing to service improvement, SLA controls, description and creation of a service catalog, allowing a broad knowledge of all services provided, as well as improved customer relationship management.

Pros
What attracts us most in the milldesk system are its ITIL-based functionality and structure, allowing for optimal management of IT demands, as well as continuous improvement.

Cons
It does not have locale grouping to apply to the request, technician, and catalog services viewer and shareer filters.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Fernando Vieira

Efficient, simple to access and to work

Used daily for 6-12 months
Reviewed 2019-03-01
Review Source: Capterra

We are solving I.T. problems with Milldesk, and planning to expand for other areas on our enterprise, we can access from phone, from our home pc, we can provide support from anywhere.

Pros
Work on cloud, no need of install any software, good and fast support, all changes are recorded.

Cons
I missed some kind of access configuration. And I think the mobile app can be better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Milldesk pricing

Pricing options
Subscription
Free trial
View Pricing Plans

Contact Milldesk for pricing information.

Milldesk features

API
Activity Dashboard
Alerts / Escalation
Customizable Branding
Email Integration
Knowledge Base Management
Multi-Channel Communication
Self Service Portal
Support Ticket Management
Workflow Management

Automatic Notifications (108 other apps)
CRM Integration (95 other apps)
Chat (210 other apps)
Instant Messaging (103 other apps)
Monitoring (114 other apps)
Real Time Monitoring (78 other apps)
Reporting & Statistics (135 other apps)
Social Media Integration (89 other apps)
Surveys & Feedback (93 other apps)
Third Party Integration (156 other apps)

Videos and tutorials

Additional information for Milldesk

Key features of Milldesk

  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base
  • Macros/Templated Responses
  • Real-time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Ticket Management
  • Workflow Configuration
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