Mint Service Desk Pricing, Features, Reviews & Comparison of Alternatives

Mint Service Desk

IT service desk and asset management solution

4.6/5 (5 reviews)

Mint Service Desk overview

What is Mint Service Desk?

Mint Service Desk is an IT service desk and asset management solution which aids small to large enterprises in monitoring, tracking and exchanging information about resources within the organization as well as with vendors.

The platform offers a host of features to help manage incidents, problems, processes, service level agreements (SLAs), service catalogs, knowledge bases and more. M

Mint Service Desk facilitates reporting and analytics to help businesses gain insight into service desk performance, identify problems, and make decisions.
www.mintsd.com

Pricing

Pricing options
One time license
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English
Mint Service Desk screenshotMint Service Desk - Customer Portal OverviewMint Service Desk screenshotMint Service Desk screenshotMint Service Desk screenshot

Mint Service Desk reviews

Excellent
3

Very good
2

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.6
  4.4
  4.4
  4.8
Anonymous

Great system

Used daily for free trial
Reviewed 2019-05-28
Review Source: Capterra

Pros
It is a great system to start, if you need a powerful, easy and simple service desk and asset management, MINT is the one. It also handles more features like SLA and full ITSM. It is very easy to communicate with customers having all communication in their chat view.

Cons
I like everything is very helpful and easy

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Lukasz Bederski

Ease of use is the key

Used daily for 6-12 months
Reviewed 2020-07-23
Review Source: Capterra

Mint allowed us to speed up the process of ticket management. Our previous app OTRS was not so ergonomic and fast. Now we have control on every step in ticket management.

Pros
I replaced old OTRS to MINT software. It helped us in ticked management. I like ease of use and ergonomy of the software.

Cons
For our purposes everything is ok. It is great for ticket management.

Response from OPGK RZESZOW


Dear Lukasz,

Thank you for warm words. We are doing our best to make sure the product meets customer expectations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Mohd Azfar MY

Great new comer

Used monthly for less than 6 months
Reviewed 2020-05-20
Review Source: Capterra

Pros
Ease of use. Chat oriented communication.

Cons
As the system is new, not all features available but current features already enough for helpdesk and asset management.

Response from OPGK RZESZOW


Thank your for your review. We are working hard to improve our solution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Constance Kaminski

Excellent

Used monthly for 6-12 months
Reviewed 2019-06-14
Review Source: Capterra

Very professional and fantastic service

Pros
Very flexible. Asset management combined with service desk in a really good way. Chat oriented communication.

Cons
At the beginning it might be difficult to understand the whole concept of the system but once you get into the details it occurs that it's really powerful in terms of configuration and adoption to the organisation in which it works.

Response from OPGK RZESZOW


Thank you for reviewing us. We are working hard to improve the overall onboarding experience.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Nicholas Martin

Great software

Used monthly for less than 6 months
Reviewed 2020-02-15
Review Source: Capterra

Pros
Breaks down something as complicated as asset management into a relatively easy concept to understand and implement within a company.

Cons
Initially tough to figure out. There is a steep learning curve

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Mint Service Desk pricing

Pricing options
One time license
Free
Subscription
Free trial
View Pricing Plans

Free for up to 3 agents.

Mint Service Desk features

API
Automatic Notifications
Chat
Customizable Branding
Email Integration
Monitoring
Multi-Channel Communication
Self Service Portal
Support Ticket Management

Activity Dashboard (125 other apps)
Alerts / Escalation (78 other apps)
CRM Integration (95 other apps)
Instant Messaging (103 other apps)
Knowledge Base Management (107 other apps)
Real Time Monitoring (78 other apps)
Reporting & Statistics (135 other apps)
Social Media Integration (89 other apps)
Surveys & Feedback (93 other apps)
Third Party Integration (156 other apps)
Workflow Management (86 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Mint Service Desk

Key features of Mint Service Desk

  • Access Controls/Permissions
  • Asset Categorization
  • Asset Library
  • Asset Tracking
  • CMDB
  • Capacity Management
  • IT Asset Management
  • Incident Reporting
  • Knowledge Base Management
  • Macros/Templated Responses
  • Real-time Chat
  • Release & Deployment Management
  • Search/Filter
  • Service Catalog
  • Service Level Agreement (SLA) Management
View All Features

Benefits

- chat based communication
- asset management
- flexible configurable structure
- ticket types
- custom status lists
- api
- ready for cloud