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MiContact Center Business

Cloud contact center solutions

Table of Contents

MiContact Center Business - 2026 Pricing, Features, Reviews & Alternatives

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MiContact Center Business overview

What is MiContact Center Business?

MiContact Center by Mitel offers a number of cloud contact center solutions with varying levels of complexity and functionality based on business size and need. There are several solutions covering informal contact centers, small contact centers, large-scale contact centers, outbound contact centers, and Microsoft Lync-based contact centers. Also included in the list is MiContact Center Live, for fully cloud-based contact centers.

MiContact Center Live is fully web-based and includes an agent interface that manages interactions from voice, web chat, email, SMS, Facebook, and Twitter. This solution features a Salesforce.com open CTI integration and an open API for further integration with other 3rd party apps.

MiContact Center Live offers outbound dialing which includes preview, progressive, and predictive; inbound and ACD; intercative voice response (IVR), live dashboards, historical reporting, and call and screen reporting. This solution also includes supervisor tools such as silent monitoring and call flow authoring.

Key benefits of using MiContact Center Business

Complete contact centre features: Including inbound & ACD, outbound dialing, including preview, progressive & predictive, and CTI (computer telephony integration) and IVR.

ACD & IVR routing: Route calls to the most appropriate agent based on skill, previous interactions and priority. Provide IVR self-service and deliver wait time/ queue position announcements to callers in queues

Supervisor & agent productivity: Manage all contact center and remote agents with call and screen recording, silent monitoring, silent whispering & historical reporting.

Multichannel ACD: Use a visual, drag-and-drop tool to integrate ACD with multiple contact points such as email, chat & social media.

Management and reporting?: Track business and operational performance with historical reporting, workforce management, real-time statuses, and call accounting.

Starting price

Alternatives

with better value for money

MiContact Center Business’s user interface

Ease of use rating:

4.2

(5)

MiContact Center Business reviews

Overall rating

4.2

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend7.33/10

Rating distribution

MiContact Center Business's key features

Most critical features, based on insights from MiContact Center Business users:

Call transfer

4.0

(2)

Monitoring

5.0

(1)

Reporting & statistics

5.0

(1)

Real-Time reporting

5.0

(1)

SMS messaging

4.0

(1)

Chat/Messaging

4.0

(1)

All MiContact Center Business features

Features rating:

4.0

(5)

Agent interface

(0)

API

(0)

Call center management

4.0

(1)

Call list management

(0)

Call recording

3.5

(2)

Call reporting

(0)

Call routing

4.0

(1)

Call scripting

4.0

(1)

Chatbot

(0)

CRM

4.0

(1)

Customer experience management

(0)

Dashboard

(0)

Data import/export

(0)

Email management

(0)

Employee scheduling

(0)

For call centers

(0)

Generative ai

(0)

Interaction tracking

4.0

(1)

IVR

3.0

(1)

Labor forecasting

(0)

Live chat

(0)

Multi-Channel communication

4.0

(1)

Multi-Channel management

(0)

Performance metrics

(0)

Quality management

(0)

Real-Time data

(0)

Real-Time monitoring

4.0

(1)

Social media integration

(0)

Surveys & feedback

(0)

Third-Party integrations

(0)

Workforce management

(0)

MiContact Center Business alternatives

MiContact Center Business

4.2

(5)

Starting from

No pricing info

Free trial

Free version

Ease of Use

3.4

Features

4.0

Value for Money

4.5

Customer Support

4.5

Salesforce Service Cloud

4.5

(810)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.1

Features

4.4

Value for Money

4.2

Customer Support

4.3

VICIdial

4.7

(264)

visit website

Starting from

400

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.7

Value for Money

4.8

Customer Support

4.6

Dialing Innovations Call Center Application Suite

4.8

(14)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.9

Value for Money

4.9

Customer Support

4.5

MiContact Center Business integrations (4)

Top integrations

MiContact Center Business support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Phone Support

Email/Help Desk

MiContact Center Business FAQs

Q. Who are the typical users of MiContact Center Business?

MiContact Center Business has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business

These products have better value for money

Q. What languages does MiContact Center Business support?

MiContact Center Business supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

Q. Does MiContact Center Business support mobile devices?

MiContact Center Business supports the following devices:
Android, iPhone

Q. Does MiContact Center Business offer an API?

No, MiContact Center Business does not have an API available.

Q. What level of support does MiContact Center Business offer?

MiContact Center Business offers the following support options:
Phone Support, Email/Help Desk