InGenius Pricing, Features, Reviews & Comparison of Alternatives

InGenius

Call center CRM-integrated software

4.0/5 (1 review)

InGenius overview

InGenius® quickly and easily adapts to unique contact center needs with advanced computer telephony integration (CTI). As a CTI innovator, InGenius connects existing telephone systems into leading CRMs with maximum flexibility, for world-class customer experiences. Backed by reliable expertise and superior customer care built over 20 years in the enterprise telephony space, InGenius helps contact centers increase productivity and customer satisfaction.

InGenius Connector Enterprise equips contact centers with features like screen pop, click-to-dial, automated call logging and enhanced call reports. The solution enables agents to efficiently serve customers and see a comprehensive view of customer call interactions for intelligent decision-making
www.ingenius.com

Pricing

Starting from
$32/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, Europe, Latin America, Middle-East and Africa

Supported languages

English
InGenius screenshot: Integrate your phone system into your CRM for improved productivity and a better customer experienceProductivity with InGenius CTIInGenius screenshot: Click-to-Dial: click on any phone field to dial with your softphone or handsetInGenius screenshot: Screen Pop - see customer information before the call is connected, without manually looking it upInGenius screenshot: See call duration, use call controls and create new records right from InGenius Connector EnterpriseInGenius screenshot: Automated Call Logging - Create call log templates for easy, standardized call notesInGenius screenshot: InGenius Connector Enterprise supports blended agents with Salesforce Omni-ChannelWorkflow Integrations by InGenius

InGenius reviews

Excellent
0
Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.0
  3.0
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  5.0
Sulabh Kapoor

Ingenius CTI

Reviewed 2016-12-09
Review Source: Capterra

We are using CTI service for our Salesforce Service Cloud platform. The best part of Ingenius is the customer support - they are too good on this front. They should be improving on providing extra features as their competitors are already ahead of them. This product is value for money in our case based on the requirements we had.

Read the full review

InGenius pricing

Starting from
$32/month
Pricing options
Subscription
View Pricing Plans

Deployment support included. Discounts available for non-profits. Please contact InGenius for pricing applicable to your situation.

InGenius features

Activity Tracking
CRM Integration
Contact Database
Customizable Templates
Search Functionality

API (118 other apps)
Activity Dashboard (73 other apps)
Automatic Notifications (41 other apps)
Collaboration Tools (35 other apps)
Data Import/Export (32 other apps)
Email Integration (43 other apps)
Lead Capture (33 other apps)
Monitoring (41 other apps)
Quote Management (34 other apps)
Real Time Data (44 other apps)
Reporting & Statistics (32 other apps)
Sales Analytics (43 other apps)
Sales Reporting (42 other apps)
Sales Tracking (39 other apps)
Third Party Integration (56 other apps)

Additional information for InGenius

Key features of InGenius

  • Automatic Call Logging
  • With screen-pops
  • Click-to-dial
  • Search-and-dial
  • Multi-line and multiple call centers
  • Leads, accounts, opportunities, etc.
View All Features

Benefits

Integrate your CRM: InGenius is designed to integrate an existing phone system with Microsoft Dynamics CRM/365, Salesforce and ServiceNow to leverage every call with personalized customer information.

Leverage your existing phone system: InGenius works with telephony systems, and existing call queues and routing. InGenius supports Asterisk, Avaya, Cisco, Genesys and Mitel phone systems.

Improve customer satisfaction: CTI puts the caller's information at your agents' fingertips. Provide a warm start and eliminate redundant questions to the caller with screen pop and screen transfer.

Increase productivity: View customer interactions in a single cockpit. InGenius saves an average of 1 minute per call, increasing call capacity.

Gain a 360-degree view: Have visibility into all customer touchpoints with consistent call logging and enhanced call reports. InGenius tracks agent efforts in detail for compensation and benchmarking.