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InGenius

Computer telephony integration to fuel efficiency

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InGenius Pricing, Features, Reviews and Alternatives

InGenius product overview

Price starts from

No info

What is InGenius?

Computer telephony integration, or CTI, is a technology that connects phones to computers—helping contact center agents, inside sales reps, and IT helpdesk support save time, be more productive, and improve customer satisfaction.

Key benefits of using InGenius

  • Integrate your CRM: InGenius is designed to integrate your existing phone system with Microsoft Dynamics CRM/365, Salesforce, and ServiceNow to maximize the impact of every call with personalized customer information.

  • Leverage your existing phone system: InGenius works with leading telephony systems, aligning to your existing call queues and routing. InGenius supports Asterisk, Avaya, Cisco, Genesys, Mitel, and Twilio phone systems.

  • Improve customer satisfaction: InGenius CTI puts the caller's information at your agents' fingertips. Provide a warm start to conversations and eliminate redundant questions to the caller with screen pop and screen transfer.

  • Increase productivity: View customer interactions in a single cockpit. InGenius saves an average of 1 minute per call, dramatically increasing call capacity.

  • Gain a 360-degree view: Have visibility into all customer touchpoints with consistent call logging and enhanced call reports. InGenius tracks agent efforts in detail for compensation and benchmarking.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Knowledge Base
    24/7 (Live rep)
    Phone Support
    FAQs/Forum

    Training options

    Documentation
    Webinars
    Videos
    Live Online

    InGenius pricing information

    Value for money

    4.7

    /5

    5

    Price starts from

    No info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    InGenius features

    Functionality

    4.6

    /5

    5
    Total Features60 8 categories

    Most valued features by users

    Third Party Integrations
    Lead Management
    CRM
    Reporting/Analytics
    Performance Metrics
    Search/Filter
    Lead Capture
    Workflow Management

    Functionality contenders

    InGenius users reviews

    Overall rating

    4.8

    /5

    5

    Positive reviews

    100%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.25/10
    Rating distribution

    5

    4

    3

    2

    1

    4

    1

    0

    0

    0

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    InGenius is such a helpful tool

    Reviewed 2 years ago
    Pros

    InGenius streamlines the productivity of our employees and students callers by offering a click-to-call option that offers plenty of customization. Since we have a call center of 7 phones, a student caller can use the same ICE account to log into any of those phones, which provides freedom of movement (or if one of our phones or computers breaks, it's not the end of the world). Logging calls is also extremely simple, just click on the result (which can be set up by the admin) and type your notes in. They're also working on a voicemail drop, which would further maximize productivity for folks (and folks can sound happy for every voicemail because they've precorded their message ahead of time!)

    Cons

    Connecting a new account to a phone is pretty simple. Customer service has been exceptional when I've needed it. Not much to complain about.

    Vendor response

    Thanks so much for your review! We're happy to hear things are going well and appreciate hearing what's been most helpful to you.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    InGenius - Productivity Boosting Tool

    Reviewed 7 months ago
    Pros

    We have been using InGenius for a few years now so I feel comfortable in stating that InGenius has been a fabulous productivity-boosting tool for our inside sales teams when used in conjunction with our Mitel phones and Salesforce. We found that the initial install and setup was easy and straightforward. The admin configuration and customization tool has allowed us to tailor it to our exact needs....

    Cons

    I have nothing negative to say about our experience with InGenius.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Ingenius CTI

    Reviewed 5 years ago

    We are using CTI service for our Salesforce Service Cloud platform. The best part of Ingenius is the customer support - they are too good on this front. They should be improving on providing extra features as their competitors are already ahead of them. This product is value for money in our case based on the requirements we had.

    Pros

    No pros were added to this review

    Cons

    No cons were added to this review

    Vendor response

    Thanks for your kind words about our customer support team! We focus on giving customers the highest standard of care and we're glad it's working. You'll be glad to hear we do have new features coming in early 2017. We'll be emailing details to all of our customers and you can also watch for updates on InGenius.com.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    InGenius Connector Review

    Reviewed 8 months ago
    Pros

    We currently use the InGenius sidebar, which is directly integrated into our Salesforce instance and helps logs activities directly to accounts. Our sales reps love the functionality and ease of use while they are on the phone, and as an administrator, we love how we can standardize the fields for clean data and reporting

    Cons

    As an administrator, I do not have any negatives for this product. It has worked correctly for years and continues to serve its purpose

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    OSEG - Review

    Reviewed 8 months ago
    Pros

    Ease of use for our sales and service team. Ability to log and access customer information in real time to minimize customer wait times and enhance sales/relationship touch point with our customers.

    Cons

    No current complaints on the software capabilities.

    InGenius FAQs and common questions

    InGenius has the following pricing plans:
    Pricing model: Subscription
    Free Trial: Available


    InGenius has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    InGenius supports the following languages:
    English


    No, InGenius does not have an API available.


    InGenius integrates with the following applications:
    Salesforce Service Cloud, MiContact Center, Cisco Unified Communications Manager, Salesforce Sales Cloud, Avaya Aura Call Center Elite, Asterisk, ServiceNow, Twilio


    InGenius offers the following support options:
    Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), Phone Support, FAQs/Forum

    Related categories