Additional information for InGenius
Key features of InGenius
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- Automatic Call Logging
- With screen-pops
- Multi-line and multiple call centers
- Leads, accounts, opportunities, etc.
Integrate your CRM: InGenius is designed to integrate an existing phone system with Microsoft Dynamics CRM/365, Salesforce and ServiceNow to leverage every call with personalized customer information.
Leverage your existing phone system: InGenius works with telephony systems, and existing call queues and routing. InGenius supports Asterisk, Avaya, Cisco, Genesys and Mitel phone systems.
Improve customer satisfaction: CTI puts the caller's information at your agents' fingertips. Provide a warm start and eliminate redundant questions to the caller with screen pop and screen transfer.
Increase productivity: View customer interactions in a single cockpit. InGenius saves an average of 1 minute per call, increasing call capacity.
Gain a 360-degree view: Have visibility into all customer touchpoints with consistent call logging and enhanced call reports. InGenius tracks agent efforts in detail for compensation and benchmarking.