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InGenius Logo

InGenius

Computer telephony integration to fuel efficiency

(1)

InGenius Pricing, Features, Reviews and Alternatives

InGenius FAQs

Q. What type of pricing plans does InGenius offer?

InGenius has the following pricing plans:
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of InGenius?

InGenius has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does InGenius support?

InGenius supports the following languages:
English


Q. Does InGenius offer an API?

No, InGenius does not have an API available.


Q. What other apps does InGenius integrate with?

InGenius integrates with the following applications:
Salesforce Service Cloud, Avaya UCaaS, MiContact Center Business, Cisco Unified Communications Manager, Salesforce Sales Cloud, Avaya Experience Platform, Asterisk, Avaya Cloud Office, ServiceNow, Twilio Flex, Twilio


Q. What level of support does InGenius offer?

InGenius offers the following support options:
24/7 (Live rep), Phone Support, FAQs/Forum, Email/Help Desk, Chat, Knowledge Base

InGenius product overview

What is InGenius?

Computer telephony integration, or CTI, is a technology that connects phones to computers—helping contact center agents, inside sales reps, and IT helpdesk support save time, be more productive, and improve customer satisfaction.

Key benefits of using InGenius

  • Integrate your CRM: InGenius is designed to integrate your existing phone system with Microsoft Dynamics CRM/365, Salesforce, and ServiceNow to maximize the impact of every call with personalized customer information.

  • Leverage your existing phone system: InGenius works with leading telephony systems, aligning to your existing call queues and routing. InGenius supports Asterisk, Avaya, Cisco, Genesys, Mitel, and Twilio phone systems.

  • Improve customer satisfaction: InGenius CTI puts the caller's information at your agents' fingertips. Provide a warm start to conversations and eliminate redundant questions to the caller with screen pop and screen transfer.

  • Increase productivity: View customer interactions in a single cockpit. InGenius saves an average of 1 minute per call, dramatically increasing call capacity.

  • Gain a 360-degree view: Have visibility into all customer touchpoints with consistent call logging and enhanced call reports. InGenius tracks agent efforts in detail for compensation and benchmarking.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    Phone Support
    FAQs/Forum
    Email/Help Desk
    Chat
    Knowledge Base

    Training options

    Documentation
    Webinars
    Videos
    Live Online

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    InGenius pricing information

    Value for money

    4.8

    /5

    7

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    InGenius features

    Functionality

    4.7

    /5

    7

    Total features

    49

    10 categories

    Most valued features by users

    Third-Party Integrations
    Reporting/Analytics
    Lead Management
    CRM
    Activity Tracking
    Workflow Management
    Real Time Data
    Customizable Templates

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    InGenius users reviews

    Overall Rating

    4.9

    /5

    7

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10
    Rating distribution

    5

    4

    3

    2

    1

    6

    1

    0

    0

    0

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