InGenius Pricing, Features, Reviews & Comparison of Alternatives

InGenius

Call center CRM-integrated software

4.5/5 (2 reviews)

InGenius overview

What is InGenius?

InGenius® quickly and easily adapts to unique contact center needs with advanced computer telephony integration (CTI). As a CTI innovator, InGenius connects existing telephone systems into leading CRMs with maximum flexibility, for world-class customer experiences. Backed by reliable expertise and superior customer care built over 20 years in the enterprise telephony space, InGenius helps contact centers increase productivity and customer satisfaction.

InGenius Connector Enterprise equips contact centers with features like screen pop, click-to-dial, automated call logging and enhanced call reports. The solution enables agents to efficiently serve customers and see a comprehensive view of customer call interactions for intelligent decision-making
www.ingenius.com

Pricing

Starting from
$32/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, Europe, Latin America, Middle-East and Africa

Supported languages

English
InGenius screenshot: Integrate your phone system into your CRM for improved productivity and a better customer experienceProductivity with InGenius CTIInGenius screenshot: Click-to-Dial: click on any phone field to dial with your softphone or handsetInGenius screenshot: Screen Pop - see customer information before the call is connected, without manually looking it upInGenius screenshot: See call duration, use call controls and create new records right from InGenius Connector EnterpriseInGenius screenshot: Automated Call Logging - Create call log templates for easy, standardized call notesInGenius screenshot: InGenius Connector Enterprise supports blended agents with Salesforce Omni-ChannelWorkflow Integrations by InGenius

InGenius reviews

Excellent
1

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.0
  4.0
  4.5
  5.0
Jacob GunderKline

InGenius is such a helpful tool

Used daily for 2+ years
Reviewed 2019-05-31
Review Source: Capterra

Pros
InGenius streamlines the productivity of our employees and students callers by offering a click-to-call option that offers plenty of customization. Since we have a call center of 7 phones, a student caller can use the same ICE account to log into any of those phones, which provides freedom of movement (or if one of our phones or computers breaks, it's not the end of the world). Logging calls is also extremely simple, just click on the result (which can be set up by the admin) and type your notes in. They're also working on a voicemail drop, which would further maximize productivity for folks (and folks can sound happy for every voicemail because they've precorded their message ahead of time!)

Cons
Connecting a new account to a phone is pretty simple. Customer service has been exceptional when I've needed it. Not much to complain about.

Response from InGenius


Thanks so much for your review! We're happy to hear things are going well and appreciate hearing what's been most helpful to you.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Sulabh Kapoor

Ingenius CTI

Reviewed 2016-12-09
Review Source: Capterra

We are using CTI service for our Salesforce Service Cloud platform. The best part of Ingenius is the customer support - they are too good on this front. They should be improving on providing extra features as their competitors are already ahead of them. This product is value for money in our case based on the requirements we had.

Response from InGenius


Thanks for your kind words about our customer support team! We focus on giving customers the highest standard of care and we're glad it's working.

You'll be glad to hear we do have new features coming in early 2017. We'll be emailing details to all of our customers and you can also watch for updates on InGenius.com.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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InGenius pricing

Starting from
$32/month
Pricing options
Subscription
View Pricing Plans

Deployment support included. Discounts available for non-profits. Please contact InGenius for pricing applicable to your situation.

InGenius features

Activity Tracking
CRM Integration
Contact Database
Customizable Templates
Search Functionality

API (162 other apps)
Activity Dashboard (108 other apps)
Automatic Notifications (59 other apps)
Collaboration Tools (61 other apps)
Contact Management (72 other apps)
Data Import/Export (69 other apps)
Email Integration (56 other apps)
Lead Capture (55 other apps)
Lead Management (72 other apps)
Real Time Data (67 other apps)
Reporting & Statistics (73 other apps)
Sales Analytics (67 other apps)
Sales Reporting (66 other apps)
Third Party Integration (109 other apps)
Workflow Management (55 other apps)

Videos and tutorials

Additional information for InGenius

Key features of InGenius

  • With screen-pops
  • Leads, accounts, opportunities, etc.
  • Multi-line and multiple call centers
  • Search-and-dial
  • Automatic Call Logging
  • Click-to-dial
View All Features

Benefits

Integrate your CRM: InGenius is designed to integrate an existing phone system with Microsoft Dynamics CRM/365, Salesforce and ServiceNow to leverage every call with personalized customer information.

Leverage your existing phone system: InGenius works with telephony systems, and existing call queues and routing. InGenius supports Asterisk, Avaya, Cisco, Genesys and Mitel phone systems.

Improve customer satisfaction: CTI puts the caller's information at your agents' fingertips. Provide a warm start and eliminate redundant questions to the caller with screen pop and screen transfer.

Increase productivity: View customer interactions in a single cockpit. InGenius saves an average of 1 minute per call, increasing call capacity.

Gain a 360-degree view: Have visibility into all customer touchpoints with consistent call logging and enhanced call reports. InGenius tracks agent efforts in detail for compensation and benchmarking.