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InGenius Logo

Computer telephony integration to fuel efficiency

Table of Contents

InGenius - 2025 Pricing, Features, Reviews & Alternatives

What is InGenius?

Computer telephony integration, or CTI, is a technology that connects phones to computers—helping contact center agents, inside sales reps, and IT helpdesk support save time, be more productive, and improve customer satisfaction.

Use InGenius CTI to drive more successful service and sales with one simple, smooth integration between your existing business phone system and your CRM. InGenius has the flexibility to support unique and complex workflows.

Customers who use InGenius have been able to dramatically increase customer satisfaction and improve their Net Promoter Score by as much as 50%. Here's how...

- Deliver personalized service and sales: place valuable caller information and CRM insights at your reps' fingertips in the moment, allowing them to warmly greet callers and jump right to the heart of the matter.

- Identify common caller pain points and call trends: quickly and accurately capture call drivers, call notes, and call results. Use out-of-the-box reports to view call data in your CRM to monitor service levels, spot trends, and make more informed business decisions.

- Increase case handling and outbound call capacity: Use the productivity-enhancing features provided by InGenius to increase case handling capacity and raise the odds of first call resolutions, or to drive more successful outbound call campaigns. Make voice an integral part of your omnichannel environment.

Add instant value to your existing tech stack and bottom line, without overhauling your infrastructure. With a single CRM sign on, data that never leaves your firewalls, and no OEM technology, InGenius is your choice for safe, secure, and reliable computer telephony integration (CTI) technology.

Get started using InGenius in your contact center, customer service organization, ITSM or inside sales teams today!

Benefits of using InGenius

  • Integrate your CRM: InGenius is designed to integrate your existing phone system with Microsoft Dynamics CRM/365, Salesforce, and ServiceNow to maximize the impact of every call with personalized customer information.

  • Leverage your existing phone system: InGenius works with leading telephony systems, aligning to your existing call queues and routing. InGenius supports Asterisk, Avaya, Cisco, Genesys, Mitel, and Twilio phone systems.

  • Improve customer satisfaction: InGenius CTI puts the caller's information at your agents' fingertips. Provide a warm start to conversations and eliminate redundant questions to the caller with screen pop and screen transfer.

  • Increase productivity: View customer interactions in a single cockpit. InGenius saves an average of 1 minute per call, dramatically increasing call capacity.

  • Gain a 360-degree view: Have visibility into all customer touchpoints with consistent call logging and enhanced call reports. InGenius tracks agent efforts in detail for compensation and benchmarking.
  • Starting from

    32

    Per month

    Alternatives with better value for money

    InGenius's key features

    Most critical features, based on insights from InGenius users:

    Call Logging
    Computer Telephony Integration
    Automatic Call Distribution
    Call Center Management
    Real-Time Analytics
    Live Chat

    All InGenius features

    Features rating:

    Support Ticket Management
    Call Monitoring
    Activity Tracking
    Lead Management
    Manual Dialer
    Multi-Channel Communication
    Outbound Call Center
    Performance Management
    Predictive Dialer
    Progressive Dialer
    Queue Management
    Real-Time Data
    Real-Time Monitoring
    Real-Time Notifications
    Real-Time Reporting
    Reporting/Analytics
    Search/Filter
    Third-Party Integrations
    VoIP
    VoIP Connection
    Workflow Management
    Auto-Dialer
    Blended Call Center
    Call Disposition
    Call List Management
    Call Reporting
    Call Routing
    Call Tracking
    Call Transfer
    Callback Scheduling
    Caller ID
    Chat/Messaging
    Contact Database
    CRM
    Customizable Templates
    Dashboard
    Engagement Tracking
    Inbound Call Center
    IVR
    Lead Capture

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    InGenius pricing

    Value for money rating:

    Starting from

    32

    Per month

    Per Feature

    Pricing details
    Subscription
    Free trial
    Free plan
    Pricing range

    InGenius support options

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    Phone Support
    FAQs/Forum
    Email/Help Desk
    Chat
    Knowledge Base

    Training options

    Documentation
    Webinars
    Videos
    Live Online

    InGenius reviews

    Overall rating

    4.9

    /5

    8

    Positive reviews

    100

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.14/10
    Rating distribution

    5

    4

    3

    2

    1

    7

    1

    0

    0

    0

    InGenius FAQs

    Q. What type of pricing plans does InGenius offer?

    InGenius has the following pricing plans:
    Starting from: $32.00/month
    Pricing model: Subscription
    Free Trial: Available

    These products have better value for money


    Q. Who are the typical users of InGenius?

    InGenius has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does InGenius support?

    InGenius supports the following languages:
    English


    Q. Does InGenius offer an API?

    No, InGenius does not have an API available.


    Q. What other apps does InGenius integrate with?

    InGenius integrates with the following applications:
    Salesforce Service Cloud, Avaya UCaaS, MiContact Center Business, Cisco Unified Communications Manager, Salesforce Sales Cloud, Avaya Experience Platform, Asterisk, Avaya Cloud Office, ServiceNow, Twilio Flex, Twilio


    Q. What level of support does InGenius offer?

    InGenius offers the following support options:
    24/7 (Live rep), Phone Support, FAQs/Forum, Email/Help Desk, Chat, Knowledge Base

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