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NetSupport Manager

4.8
(27)

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Remote access and support management solution

(1)

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NetSupport Manager Pricing, Features, Reviews and Alternatives

NetSupport Manager FAQs

Q. What type of pricing plans does NetSupport Manager offer?

NetSupport Manager has the following pricing plans:
Pricing model: One Time License
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of NetSupport Manager?

NetSupport Manager has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does NetSupport Manager support?

NetSupport Manager supports the following languages:
Chinese (Simplified), Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Spanish


Q. Does NetSupport Manager support mobile devices?

NetSupport Manager supports the following devices:
Android, iPad, iPhone


Q. Does NetSupport Manager offer an API?

No, NetSupport Manager does not have an API available.


Q. What level of support does NetSupport Manager offer?

NetSupport Manager offers the following support options:
Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk, Chat

NetSupport Manager product overview

What is NetSupport Manager?

NetSupport Manager is a remote access management solution designed to help businesses manage devices remotely across multiple platforms such as Windows, Linux, Chrome, macOS, iOS, and Android. Key features include two-way communication, remote control, real-time monitoring, systems management, and multi-platform support.

Key benefits of using NetSupport Manager

Flexibility:
With its multi-platform support and flexible network options, IT teams have immediate access to their organisation’s critical systems, servers and IT users, helping them to quickly respond to IT issues across multiple sites in any geographical location. It also provides remote workers with safe and easy access to their work desktop.

Efficiency:
Its unique range of supporting tools ensures maximum efficiency and, most importantly, the minimum level of system downtime and lost productivity as support issues are being addressed.

Security:
As a fully secure ‘on premise’ solution, IT teams can carry out seamless remote support via its unique Gateway – and with its PIN connect feature and four levels of encryption, it’s the choice of military and financial institutions across the globe.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
FAQs/Forum
Phone Support
Email/Help Desk
Chat

Training options

In Person
Documentation
Live Online
Webinars
Videos

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NetSupport Manager pricing information

Value for money

4.9

/5

27

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

NetSupport Manager features

Functionality

4.7

/5

27

Total features

54

5 categories

Most valued features by users

Reporting/Analytics
Chat/Messaging
Multi-Channel Communication
Reporting & Statistics
Live Chat
Activity Tracking
Real-Time Notifications
Access Controls/Permissions

Functionality contenders

NetSupport Manager users reviews

Overall Rating

4.8

/5

27

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.54/10
Rating distribution

5

4

3

2

1

22

5

0

0

0

Pros
Its updates were amazing, improving and improving and the tutorials to install a hidden client inside the PC of people who have "issues" with IT Team.
It is very reliable and secure. The inventory and file transfer features are very helpful.
NetSupport cares about you as a partner. I've always been impressed that I do business with an individual as well as a valued partner.
Cons
The only con is that it's difficult to access other networks besides the internal one of the company. For Ex. how Teamviewer/Anydesk or other software work.
Deployment of the software can be difficult to install if computers are located in a remote location.
Since the pandemic forced us to move to a hybrid work environment, around half of our devices are no longer using a static IP address.

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