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Omnicus Logo

Make The Contact Center Your Competitive Advantage

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Omnicus - 2026 Pricing, Features, Reviews & Alternatives

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Omnicus overview

What is Omnicus?

Omnicus is a cloud-based help desk platform, which helps small to large businesses streamline contact center operations via omnichannel communication, artificial intelligence (AI), performance insights, interactive voice response (IVR), and more. The solution offers various features such as live chat, messaging, routing, key performance indicators (KPI), reporting, and API connection. Omnicus also facilitates third-party integration with various applications and helps track all communication history with customers.

Key benefits of using Omnicus

Omnicus provides solutions for B2C companies that want to support, engage and retain their customers. Our platform manages voice, web chat, email, social media and SMS interactions in a unified UI.

Starting price

500usage based /
per month

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Omnicus’s user interface

Ease of use rating:

Omnicus reviews

Overall rating

4.5

/5

2

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.5/10
Rating distribution

5

4

3

2

1

1

1

0

0

0

Omnicus's features

Features rating:

Access controls/permissions
Activity dashboard
Activity tracking
AI copilot
Alerts/Escalation
Alerts/Notifications
API
Automated routing
Automatic call distribution
Autoresponders
Blended call center
Call center management
Call logging
Call monitoring
Call recording
Call reporting
Call routing
Call tracking
Call transfer
Callback scheduling
Caller id
Canned responses
Chat Transcript
Chat/Messaging
Computer telephony integration
Contact database
Contact management
Customer database
Customer history
Customizable branding
Customizable reports
Customizable templates
Dashboard
Data import/export
Email management
Email templates
Engagement tracking
File sharing
Inbound call center
Inbox management
Interaction tracking
IVR
Key performance indicators
Knowledge base management
Live chat
Macros/Templated responses
Mobile access
Monitoring
Multi-Channel communication
Performance metrics
Phone Key Input
Queue management
Real-Time analytics
Real-Time chat
Real-time consumer-facing chat
Real-Time data
Real-Time monitoring
Real-Time notifications
Real-Time reporting
Real-Time updates
Reporting & statistics
Reporting/Analytics
Service level agreement (sla) management
SIP trunking
SMS messaging
Social media integration
Support ticket management
Tagging
Text to speech
Third-Party integrations
Transcripts/Chat history
Transfers/Routing
Voice mail
VoIP
VoIP connection

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Omnicus pricing

Value for money rating:

Starting from

500

Per month

Usage Based

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Omnicus price and value

Value for money rating:

Omnicus support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat

Training options

In Person
Live Online
Documentation

Omnicus FAQs

Q. What type of pricing plans does Omnicus offer?

Omnicus has the following pricing plans:
Starting from: $500.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Omnicus?

Omnicus has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Omnicus support?

Omnicus supports the following languages:
English


Q. Does Omnicus offer an API?

Yes, Omnicus has an API available for use.


Q. What level of support does Omnicus offer?

Omnicus offers the following support options:
24/7 (Live rep), Chat

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