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USAN Contact Suite for Amazon Connect Pricing, Features, Reviews and Alternatives

USAN Contact Suite for Amazon Connect product overview

What is USAN Contact Suite for Amazon Connect?

USAN Contact Suite is a set of capabilities that sit on top of and extend the functionality of Amazon Connect.

Key benefits of using USAN Contact Suite for Amazon Connect

No contracts and consumption-based pricing simplify migrations.

Provide proactive customer service with unified customer profiles and recommended answers in real-time.

Support customers on the channel of their choice with omnichannel platform.

Quick to implement with pre-packaged integration to Amazon Connect.

AWS standard tools such as Amazon Lex enable advanced applications with minimal effort.

Blend inbound and outbound environments seamlessly for optimized agent productivity.

Reduce email response time with agent desktop workflows.

Agent experience is highly customizable with integrations to back-end systems and CRMs.

Deliver consistent service across voice, email and web chat with omnichannel orchestration engine.

Increase conversions/sales with easy to implement live web chat and chatbots.

Improve efficiency and reduce agent time with desktop automation.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Phone Support
Knowledge Base
24/7 (Live rep)

Training options

In Person
Live Online
Webinars
Documentation
Videos

USAN Contact Suite for Amazon Connect pricing information

Value for money

5.0

/5

2

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

USAN Contact Suite for Amazon Connect features

Functionality

4.5

/5

2

Total features

64

12 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Chat/Messaging
Customizable Branding
Multi-Channel Communication
Reporting & Statistics
Live Chat

Functionality contenders

USAN Contact Suite for Amazon Connect users reviews

Overall Rating

5.0

/5

2

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10
Rating distribution

5

4

3

2

1

2

0

0

0

0

Overall rating contenders

DR
AvatarImg

Donabel R.

Real Estate, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Staying Connected

Reviewed 2 months ago

My overall experience was fantastic and it is really a good benefit especially to users because it has helped connections much faster and easier than before. Never encountered any problems at all and I think it's worth trying to get the services we need to have.

Pros

The product is very easy to use and it has helped a lot of consumers with their needs. I would say that It will a good benefit to everyone. It is the most important thing because users are always looking for answers to their problems especially when it comes to errors or troubleshooting.

Cons

I think there's nothing wrong the product and it's all good. Maybe if there will be a problem, that's going to be something to do with the connection but so far, I really liked this software.

TL
AvatarImg

Terry L.

Education Management, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy Integration and Great Professional Services

Reviewed a year ago

Contact suite allowed us to realize that "one pane of glass" solution where multiple tools my agents were using could be brought to their finger tips. It also allowed us to provide a data rich handoff from the IVR to the agent so they had the context of the call.

Pros

Contact Suite made our jump to the cloud and the integration of Amazon Connect a very simple process. They also provided timely and cost-effective professional services to connect data to third party or proprietary systems where my IT team lacked bandwidth and requisite knowledge.

Cons

The user interface isn't "sexy" but it extremely customizable and flexible by a business-level administrator.

USAN Contact Suite for Amazon Connect FAQs

Q. What type of pricing plans does USAN Contact Suite for Amazon Connect offer?

USAN Contact Suite for Amazon Connect has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of USAN Contact Suite for Amazon Connect?

USAN Contact Suite for Amazon Connect has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does USAN Contact Suite for Amazon Connect support?

USAN Contact Suite for Amazon Connect supports the following languages:
English, French, German, Spanish, Arabic, Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, Estonian, Finnish, Galician, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Portuguese, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Swedish, Thai, Turkish, Ukrainian, Vietnamese

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Q. Does USAN Contact Suite for Amazon Connect offer an API?

Yes, USAN Contact Suite for Amazon Connect has an API available for use.

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Q. What other apps does USAN Contact Suite for Amazon Connect integrate with?

USAN Contact Suite for Amazon Connect integrates with the following applications:
AWS CloudFormation, Amazon Connect

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Q. What level of support does USAN Contact Suite for Amazon Connect offer?

USAN Contact Suite for Amazon Connect offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, 24/7 (Live rep)

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