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Extending the power and breadth of Amazon Connect
USAN Contact Suite for Amazon Connect Pricing, Features, Reviews and Alternatives
USAN Contact Suite for Amazon Connect product overview
What is USAN Contact Suite for Amazon Connect?
USAN Contact Suite is a set of capabilities that sit on top of and extend the functionality of Amazon Connect.
Key benefits of using USAN Contact Suite for Amazon Connect
Provide proactive customer service with unified customer profiles and recommended answers in real-time.
Support customers on the channel of their choice with omnichannel platform.
Quick to implement with pre-packaged integration to Amazon Connect.
AWS standard tools such as Amazon Lex enable advanced applications with minimal effort.
Blend inbound and outbound environments seamlessly for optimized agent productivity.
Reduce email response time with agent desktop workflows.
Agent experience is highly customizable with integrations to back-end systems and CRMs.
Deliver consistent service across voice, email and web chat with omnichannel orchestration engine.
Increase conversions/sales with easy to implement live web chat and chatbots.
Improve efficiency and reduce agent time with desktop automation.
Typical customers
Platforms supported
Support options
Training options
USAN Contact Suite for Amazon Connect pricing information
USAN Contact Suite for Amazon Connect features
Functionality
4.5
/5
2
Total features
64
12 categories
Most valued features by users
Functionality contenders
USAN Contact Suite for Amazon Connect users reviews
Overall Rating
5.0
/5
2
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend10/10
2
0
0
0
0
Overall rating contenders
Donabel R.
Real Estate, self-employed
Used daily for less than 6 months
Review source
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My overall experience was fantastic and it is really a good benefit especially to users because it has helped connections much faster and easier than before. Never encountered any problems at all and I think it's worth trying to get the services we need to have.
The product is very easy to use and it has helped a lot of consumers with their needs. I would say that It will a good benefit to everyone. It is the most important thing because users are always looking for answers to their problems especially when it comes to errors or troubleshooting.
I think there's nothing wrong the product and it's all good. Maybe if there will be a problem, that's going to be something to do with the connection but so far, I really liked this software.
Terry L.
Education Management, 51-200 employees
Used daily for 1-2 years
Review source
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Contact suite allowed us to realize that "one pane of glass" solution where multiple tools my agents were using could be brought to their finger tips. It also allowed us to provide a data rich handoff from the IVR to the agent so they had the context of the call.
Contact Suite made our jump to the cloud and the integration of Amazon Connect a very simple process. They also provided timely and cost-effective professional services to connect data to third party or proprietary systems where my IT team lacked bandwidth and requisite knowledge.
The user interface isn't "sexy" but it extremely customizable and flexible by a business-level administrator.
USAN Contact Suite for Amazon Connect FAQs
USAN Contact Suite for Amazon Connect has the following pricing plans:
Pricing model: Subscription
Q. Who are the typical users of USAN Contact Suite for Amazon Connect?
Q. What languages does USAN Contact Suite for Amazon Connect support?
USAN Contact Suite for Amazon Connect supports the following languages:
English, French, German, Spanish, Arabic, Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, Estonian, Finnish, Galician, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Portuguese, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Q. Does USAN Contact Suite for Amazon Connect offer an API?
Q. What other apps does USAN Contact Suite for Amazon Connect integrate with?
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