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ProProfs Chat Pricing, Features, Reviews and Alternatives

ProProfs Chat product overview

Price starts from

$

9

/momonth
Per Feature

What is ProProfs Chat?

ProProfs chat is a fast and responsive online chat software that enables different business websites offer instant support to their valuable customers and web visitors. With ProProfs live chat software, your support team can resolve queries faster, provide answers of various questions in real time and deal with multiple customers without interrupting their browsing flow. The live support chat software also enables support teams to reduce tickets instantly while enhancing customer response time and their satisfaction levels. With ProProfs, bring assurance to your customers and tell them that you are always around them whenever they need you.

Key benefits of using ProProfs Chat

The time to rethink the way in which online customers shop for products and services has finally arrived. Do you have chat-based live support on your website? If not, please consider doing so because it is no longer an option, it is a prerequisite. Live support through live text chat is your ultimate customer service solution.

Here are some of the reasons why you should choose ProProfs Chat to offer live support. With ProProfs Chat, you can:

* Chat with your customers in the language of their choice.

* Support integration with third party tools such as Microsoft Dynamics CRM, Salesforce, Magento, Shopify, ZenDesk, WordPress, Drupal and more.

* Allow call-back requests when operators are offline.

* Gather feedback with post-chat surveys and capture leads with pre-chat form.

* Chat faster with canned responses.

* Improve the resolution time for incoming customer queries by up to 80%.

* Help customers find answers to their queries with knowledge base integration .

* Monitor support operators’ performance through robust reports.

* Customize your live chat window according to different departments or service pages.

* Track the number of visitors on your site.

* Easily capture leads through pre-chat form.

* Improve your support services through post-chat surveys.

* Chat with your customers anytime, anywhere through mobile app available for iOS and Android devices.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Knowledge Base
Chat
FAQs/Forum
24/7 (Live rep)

Training options

Live Online
Videos
Documentation

ProProfs Chat pricing information

Value for money

4.7

/5

51

Price starts from

$

9

/momonth
Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ProProfs Chat features

Functionality

4.5

/5

51
Total Features25 5 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Reporting & Statistics
Customizable Branding
Surveys & Feedback
Email Management
Mobile Access

Functionality contenders

ProProfs Chat users reviews

Overall rating

4.8

/5

51

Positive reviews

98%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.74/10
Rating distribution

5

4

3

2

1

41

9

1

0

0

Pros
I have used so many services but nothing comes equivalent to Live2Support. Though Others are also good, Live2Support has its name because of vigorous software and consistently outstanding performance.

es

emma s.

Though Others are also good, Live2Support has its name because of vigorous software, low price and consistently outstanding performance.

R

Rosalie

The software is definitely likable since it is fast, responsive, offers exactly what we need in terms of features and builds an awesome experience for our tools.

Anji R.

Cons
While doing my online business what I understood that we have made our online presence yet it is significantly more static in case there is no partner on the site of project lead in our show rooms.

AR

Anonymous Reviewer

M not sure what to complain about the product.

Saumya S.

While doing my online business what I realized that we have created our online presence but it is much more static if there is no counterpart on the website of sales manager in our show rooms.

dj

daniel j.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Affordable and highly valued Service

Reviewed 7 years ago

It’s embarrassing to say that it took us over six months to get started with Live2Support. No idea why? It is great converter and lead generator. It has anything and everything needed to run successful live and automated chats. It has reduced response time and tremendously improved online customer service. I have not imagined how easy are the step-by-step tutorials to configure and customize each and everything on this live chat service. It has awesome support service. They have integrated my chat with 3D cart, website and sales force. I created two branded custom chat images one for offline and one for online they help me get that up and running and positioned where I wanted it. I have quarterly renewed the services priced at $110 and will continue with it till I have business.

Pros

The affordable and reliable chat service of Live2Support's has helped our organization to reduce response time in delivering online customer service. Its associated analytical services have helped us to analyze sales trigger points and redefined our customer satisfaction parameters. It has become unique tool in organization’s daily operations to identify key metrics for gauging its effectiveness. Its control panel has enhanced our ability to measure and analyze live chat channel and individual chat agent performance. This unique capability has helped us to achieve high customer satisfaction through quick issue resolution in highly focused interactions.

Cons

The extended functionality provided need extensive time frame to explore

Vendor response

Thank you for sharing your review.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Quick to Notify Us on Customers

Reviewed 3 months ago

Overall we feel that that this live chat software is pretty competent when it comes to alerting us about incoming queries and helping us to not miss out on important support opportunities. Would definitely recommend it to those who have been facing delays.

Pros

We like how it doesn’t let us miss out on incoming customer queries. We’re able to take all of them when our agents are online. It’s quite quick as well and agents don’t feel a lag either.

Cons

We would like to see more customization options for the chat button. We feel that there are fewer options to make them look more engaging for visitors to click them right away.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Best live chat tool I've worked on!

Reviewed 5 years ago

Awesome features. I am using this tool since 2 years at my organization and I am quite satisfied with it. I don't think I have anything as of now that I can share in con section. It works well for me!

Pros

As an experienced live chat agent, I can very well tell you that some of the tools I had previously worked with were more complicated than the plot of the movie Inception. But ProProfs Chat is all about business! Simple, easy to use and no complications!

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Helps You Market Better on Website

Reviewed a year ago

The software is definitely likable since it is fast, responsive, offers exactly what we need in terms of features and builds an awesome experience for our tools.

Pros

I like there is this Announcement feature available. It helps us strategize how we should market our latest sales or product updates to customers visiting our website.

Cons

Haven’t found one so far in our use of the software for the past 11 months.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Proactive Support Made Possible

Reviewed 10 months ago

I’d say that the experience with ProProfs Chat has been very smooth so far and we’re glad that we’re still onboard with it. Would recommend it to all.

Pros

ProProfs Chat is definitely making it easier for us to become more proactive while offering support to our customers. We track and find opportunities where we can initiate a chat with our customers.

Cons

The fact that there should be more customization options because we’re not that equipped with CSS knowledge. So it would help if they can help us create more attractive looking chat widgets.

ProProfs Chat FAQs and common questions

ProProfs Chat has the following pricing plans:
Starting from: $9.00/month
Pricing model: Free, Subscription
Free Trial: Available


ProProfs Chat has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


ProProfs Chat supports the following languages:
Spanish, English, French, German, Chinese (Simplified), Portuguese


ProProfs Chat supports the following devices:
Android, iPhone, iPad


No, ProProfs Chat does not have an API available.


ProProfs Chat integrates with the following applications:
OpenCart, FogBugz, Drupal, Magento Commerce, WHMCS, Zoho CRM, X-Cart, 3dcart, Wordpress, Xperience, Nutshell, Salesforce Sales Cloud, SugarCRM, GetResponse, Highrise CRM, Keap, Mailchimp, Joomla, Shopify, Zendesk


ProProfs Chat offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum, 24/7 (Live rep)

Common ProProfs Chat comparisons

ProProfs Chat logoLiveChat logo
ProProfs ChatvsLiveChat

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