It’s embarrassing to say that it took us over six months to get started with Live2Support. No idea why? It is great converter and lead generator. It has anything and everything needed to run successful live and automated chats. It has reduced response time and tremendously improved online customer service. I have not imagined how easy are the step-by-step tutorials to configure and customize each and everything on this live chat service. It has awesome support service. They have integrated my chat with 3D cart, website and sales force. I created two branded custom chat images one for offline and one for online they help me get that up and running and positioned where I wanted it. I have quarterly renewed the services priced at $110 and will continue with it till I have business.
Pros
The affordable and reliable chat service of Live2Support's has helped our organization to reduce response time in delivering online customer service. Its associated analytical services have helped us to analyze sales trigger points and redefined our customer satisfaction parameters. It has become unique tool in organization’s daily operations to identify key metrics for gauging its effectiveness. Its control panel has enhanced our ability to measure and analyze live chat channel and individual chat agent performance. This unique capability has helped us to achieve high customer satisfaction through quick issue resolution in highly focused interactions.
Cons
The extended functionality provided need extensive time frame to explore
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Rating breakdown
Well, when enterprise companies are using this software and have no complaints, why would a blogger have any complaints! ;)
Pros
I am a blogger and I needed a medium to connect with my readers on WordPress website. When I got ProProfs Chat, I thought it's just a live chat software but then I realized I could monitor my visitors, engage them in conversations and send them chat invites - IMPRESSED!
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Rating breakdown
Wonderful. We enjoy using this CHAT software.
Pros
Ease of use. Cost was in a reasonable amount for our budget.
Cons
How to add to your website instructions are not real easy to understand. Random software issues had to be addressed by calling support.
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Rating breakdown
Likelihood to recommend: 10/10
Good value and affordable prices.
Pros
Easy set up and this Product reduce our incoming phone calls
Cons
Nothing I can mention as I remeber now!!!
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Rating breakdown
Likelihood to recommend: 10/10
With its easy to use interfaces, availability of native applications for smartphones and several other value added features it surely was ours go-to solution when we were in immediate need of enhancing our website performance by extracting more number of sales/sales leads through it along with serving all our online customers with optimum support.
Pros
It’s designed to be simple and smart and integrates optimally with our Salesforce CRM for automated migration of all conversation we have on website to our CRM. It allowed us “powered by” logo removed, making sure our customers get a seamless customized experience from start to finish.
Cons
Perhaps by extending a free trial that runs for a month so that people who are slow to adopt also tests it fully before putting in an assessment.
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Rating breakdown
Free: $0
BRONZE: $9/month (billed monthly) or $8/month (billed annually). For 1 operators.
SILVER: $19/month (billed monthly) $15/month (billed annually). For 2 operators.
GOLD: $39/month (billed monthly) or $32/month (billed annually). For 3 operators.
ENTERPRISE: $199/month (billed monthly) or $149/month (billed annually). For unlimited number of operators.
A 15-day free trial is available
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