It’s embarrassing to say that it took us over six months to get started with Live2Support. No idea why? It is great converter and lead generator. It has anything and everything needed to run successful live and automated chats. It has reduced response time and tremendously improved online customer service. I have not imagined how easy are the step-by-step tutorials to configure and customize each and everything on this live chat service. It has awesome support service. They have integrated my chat with 3D cart, website and sales force. I created two branded custom chat images one for offline and one for online they help me get that up and running and positioned where I wanted it. I have quarterly renewed the services priced at $110 and will continue with it till I have business.
Pros
The affordable and reliable chat service of Live2Support's has helped our organization to reduce response time in delivering online customer service. Its associated analytical services have helped us to analyze sales trigger points and redefined our customer satisfaction parameters. It has become unique tool in organization’s daily operations to identify key metrics for gauging its effectiveness. Its control panel has enhanced our ability to measure and analyze live chat channel and individual chat agent performance. This unique capability has helped us to achieve high customer satisfaction through quick issue resolution in highly focused interactions.
Cons
The extended functionality provided need extensive time frame to explore
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Rating breakdown
Pros
They provide a purchase history of the client we are chatting with – this helps in personalized conversation with him/her. You can see the activity of your customer while he/she is exploring your website – thanks to this feature you can initiate a conversation with your potential customer and help him/her in the purchasing process. You get all analytics you need to see how operators of your chats are performing. I like the feature that allows me to take over a chat conversation if it is necessary – sometimes the customer's case can be complicated and the novice operator may not have enough knowledge to solve it.
Cons
I didn't find anything that I didn't like.
Rating breakdown
Likelihood to recommend: 8/10
Satisfied with the overall experience with this product as it helps us every day to reach out to our site visitors everyday. Would recommend brands to give it a try.
Pros
I’m sure that predicting customer response may be common in a lot of live chat solutions today. But this tool helps us understand the customer mindset faster and enables my agents to come up with a solution faster.
Cons
I’m not sure if there is something I can point out as what I least like about this software. So far the experience has been really good.
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Rating breakdown
Likelihood to recommend: 10/10
Awesome features. I am using this tool since 2 years at my organization and I am quite satisfied with it. I don't think I have anything as of now that I can share in con section. It works well for me!
Pros
As an experienced live chat agent, I can very well tell you that some of the tools I had previously worked with were more complicated than the plot of the movie Inception. But ProProfs Chat is all about business! Simple, easy to use and no complications!
Rating breakdown
Likelihood to recommend: 8/10
The software is definitely likable since it is fast, responsive, offers exactly what we need in terms of features and builds an awesome experience for our tools.
Pros
I like there is this Announcement feature available. It helps us strategize how we should market our latest sales or product updates to customers visiting our website.
Cons
Haven’t found one so far in our use of the software for the past 11 months.
Rating breakdown
Likelihood to recommend: 9/10
Free: $0
BRONZE: $9/month (billed monthly) or $8/month (billed annually). For 1 operators.
SILVER: $19/month (billed monthly) $15/month (billed annually). For 2 operators.
GOLD: $39/month (billed monthly) or $32/month (billed annually). For 3 operators.
ENTERPRISE: $199/month (billed monthly) or $149/month (billed annually). For unlimited number of operators.
A 15-day free trial is available
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