ProProfs Chat Pricing, Features, Reviews & Comparison of Alternatives

ProProfs Chat

Live chat software for websites

4.76/5 (46 reviews)

ProProfs Chat overview

What is ProProfs Chat?

ProProfs chat is a fast and responsive online chat software that enables different business websites offer instant support to their valuable customers and web visitors. With ProProfs live chat software, your support team can resolve queries faster, provide answers of various questions in real time and deal with multiple customers without interrupting their browsing flow. The live support chat software also enables support teams to reduce tickets instantly while enhancing customer response time and their satisfaction levels. With ProProfs, bring assurance to your customers and tell them that you are always around them whenever they need you.

ProProfs chat allows easy options to engage and connect with worthy customers and website visitors in real time by enabling proactive outreach to your customer support team. Your support executive may send proactive chat requests to website visitors and guide them through the sales funnel by using this tool.

ProProfs chat is equipped with topmost features that enable you to reach out customers easily and display right offers to them. This chat platform offers competitive advantage to a business by adding better numbers in sales, conversion rates, and customer engagements.

Pricing

Starting from
$9/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Chinese (Simplified), French, German, Portuguese, Spanish
ProProfs Chat screenshotLive Chat Software for Website - By ProProfsProProfs Chat screenshotProProfs Chat screenshotProProfs Chat screenshotProProfs Chat screenshotProProfs Chat screenshot

ProProfs Chat user reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.4
  4.7
  4.8
Preethi Randhawa

Affordable and highly valued Service

Reviewed 2015-05-27
Review Source: GetApp

It’s embarrassing to say that it took us over six months to get started with Live2Support. No idea why? It is great converter and lead generator. It has anything and everything needed to run successful live and automated chats. It has reduced response time and tremendously improved online customer service. I have not imagined how easy are the step-by-step tutorials to configure and customize each and everything on this live chat service. It has awesome support service. They have integrated my chat with 3D cart, website and sales force. I created two branded custom chat images one for offline and one for online they help me get that up and running and positioned where I wanted it. I have quarterly renewed the services priced at $110 and will continue with it till I have business.

Pros
The affordable and reliable chat service of Live2Support's has helped our organization to reduce response time in delivering online customer service. Its associated analytical services have helped us to analyze sales trigger points and redefined our customer satisfaction parameters. It has become unique tool in organization’s daily operations to identify key metrics for gauging its effectiveness. Its control panel has enhanced our ability to measure and analyze live chat channel and individual chat agent performance. This unique capability has helped us to achieve high customer satisfaction through quick issue resolution in highly focused interactions.

Cons
The extended functionality provided need extensive time frame to explore

Response from ProProfs


Thank you for sharing your review.

Rating breakdown

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Anonymous

Advanced chat tool, rather for small companies

Used daily for free trial
Reviewed 2020-07-23
Review Source: Capterra

Pros
They provide a purchase history of the client we are chatting with – this helps in personalized conversation with him/her. You can see the activity of your customer while he/she is exploring your website – thanks to this feature you can initiate a conversation with your potential customer and help him/her in the purchasing process. You get all analytics you need to see how operators of your chats are performing. I like the feature that allows me to take over a chat conversation if it is necessary – sometimes the customer's case can be complicated and the novice operator may not have enough knowledge to solve it.

Cons
I didn't find anything that I didn't like.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Toma Rares

Helps us Predict Customer Response

Used daily for free trial
Reviewed 2020-12-10
Review Source: Capterra

Satisfied with the overall experience with this product as it helps us every day to reach out to our site visitors everyday. Would recommend brands to give it a try.

Pros
I’m sure that predicting customer response may be common in a lot of live chat solutions today. But this tool helps us understand the customer mindset faster and enables my agents to come up with a solution faster.

Cons
I’m not sure if there is something I can point out as what I least like about this software. So far the experience has been really good.

Response from ProProfs


Thanks for sharing your review on ProProfs Chat.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Monica Rai

Best live chat tool I've worked on!

Used weekly for 2+ years
Reviewed 2017-06-14
Review Source: Capterra

Awesome features. I am using this tool since 2 years at my organization and I am quite satisfied with it. I don't think I have anything as of now that I can share in con section. It works well for me!

Pros
As an experienced live chat agent, I can very well tell you that some of the tools I had previously worked with were more complicated than the plot of the movie Inception. But ProProfs Chat is all about business! Simple, easy to use and no complications!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anji Reddy

Helps You Market Better on Website

Used daily for 1-2 years
Reviewed 2020-07-30
Review Source: Capterra

The software is definitely likable since it is fast, responsive, offers exactly what we need in terms of features and builds an awesome experience for our tools.

Pros
I like there is this Announcement feature available. It helps us strategize how we should market our latest sales or product updates to customers visiting our website.

Cons
Haven’t found one so far in our use of the software for the past 11 months.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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ProProfs Chat pricing

Starting from
$9/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

Free: $0

BRONZE: $9/month (billed monthly) or $8/month (billed annually). For 1 operators.

SILVER: $19/month (billed monthly) $15/month (billed annually). For 2 operators.

GOLD: $39/month (billed monthly) or $32/month (billed annually). For 3 operators.

ENTERPRISE: $199/month (billed monthly) or $149/month (billed annually). For unlimited number of operators.

A 15-day free trial is available

ProProfs Chat features

API
CRM Integration
Email Integration
Reporting & Statistics
Surveys & Feedback
Third Party Integration

Activity Dashboard (126 other apps)
Alerts / Escalation (81 other apps)
Automatic Notifications (108 other apps)
Chat (208 other apps)
Customizable Branding (134 other apps)
Instant Messaging (103 other apps)
Knowledge Base Management (108 other apps)
Monitoring (112 other apps)
Multi-Channel Communication (118 other apps)
Real Time Analytics (75 other apps)
Self Service Portal (77 other apps)
Social Media Integration (91 other apps)
Support Ticket Management (85 other apps)
Workflow Management (90 other apps)

Videos and tutorials

Additional information for ProProfs Chat

Key features of ProProfs Chat

  • Real time Text Chat, Visitors monitoring and on-line/offline
  • Dual interface for monitoring & chatting
  • Tracking/chat code for secure web pages (SSL) & secure chat
  • Visitor information - OS, browser, language, & more
  • Various visitor window customizable options
  • All Text/Message in visitor chat window in any language are
  • Typing status
  • CMS integration
  • Canned responses
  • Real Time Monitoring
  • Commerce integration
  • Lead capture
  • Third party integration
  • Fully Customizable chat window and buttons (logo, colors)
  • Operator activity reports and analytics
  • User activity monitoring
  • Surveys & feedback
  • Customer analysis
  • File sharing
  • CRM integration
  • eCommerce integration
  • Authentication & security
  • Multi-language
  • Smart or manual chat routing
  • Mobile apps for iOS and Android
  • Built-in help desk
  • Proactive chats and triggers
  • Visitor tracking
  • Ticket management
  • Email integration
  • Activity dashboard
  • File transfer
  • Alerts / escalation
  • Event triggered actions
  • Mobile integration
  • Offline access
  • Transfer management
  • Programming languages
  • Third party integration
  • Macros
  • Single sign on
  • Search functionality
  • Multi-channel communication
  • Instant messaging
  • Feedback collection
  • Customer history
  • Cash management
  • Customizable branding
  • Collaboration review
  • "What If" scenarios
  • Chat
  • Email templates
  • Timeline management
  • Archiving & retention
  • Icons & team photos
  • Post-chat surveys for gathering feedback
  • Chat transcript
  • Employee profile
  • Filtered views
  • Performance reports
  • Reporting & statistics
  • Real time analytics
  • Trouble ticketing
  • Support ticket tracking
  • Ratings & reviews
  • Security & encryption
  • History tracking
  • Contact history
  • Automated scheduling
  • Customer support tracking
  • Data visualization
  • Visual analytics
  • Labeling
  • Pre-chat & post-chat surveys
  • Ticket form
  • Multiple website support
  • Chat/ticket tagging
  • Daily summary reports
  • Tag-based reports
  • Interactive reports
  • Group statistics
  • Staffing prediction
  • Agent activity reports
  • On-demand reporting
  • First response time reporting
  • Average response time reporting
  • Sales tracker
  • Automated greetings
  • Proactive chats
  • Mobile chat window
  • Credit card masking
  • Banned visitors list
  • Access restriction
  • Chat windows translations
  • Pop-up or embedded chat window
  • Chat window CSS customization
  • Customizable templates
  • Lead capture
  • Off-line messages
  • Real-time visual & audio notification on chat request
  • Third party integration
  • Post-chat surveys for gathering feedback
  • Icons & team photos
  • Reporting & statistics
  • Callback requests when operators are offline
  • Geolocation
View All Features

Benefits

The time to rethink the way in which online customers shop for products and services has finally arrived. Do you have chat-based live support on your website? If not, please consider doing so because it is no longer an option, it is a prerequisite. Live support through live text chat is your ultimate customer service solution.

Here are some of the reasons why you should choose ProProfs Chat to offer live support. With ProProfs Chat, you can:

* Chat with your customers in the language of their choice.

* Support integration with third party tools such as Microsoft Dynamics CRM, Salesforce, Magento, Shopify, ZenDesk, WordPress, Drupal and more.

* Allow call-back requests when operators are offline.

* Gather feedback with post-chat surveys and capture leads with pre-chat form.

* Chat faster with canned responses.

* Improve the resolution time for incoming customer queries by up to 80%.

* Help customers find answers to their queries with knowledge base integration .

* Monitor support operators’ performance through robust reports.

* Customize your live chat window according to different departments or service pages.

* Track the number of visitors on your site.

* Easily capture leads through pre-chat form.

* Improve your support services through post-chat surveys.

* Chat with your customers anytime, anywhere through mobile app available for iOS and Android devices.