ProProfs Chat Pricing, Features, Reviews & Comparison of Alternatives

ProProfs Chat

Live chat software for websites

4.76/5 (41 reviews)

ProProfs Chat overview

ProProfs chat is a fast and responsive online chat software that enables different business websites offer instant support to their valuable customers and web visitors. With ProProfs live chat software, your support team can resolve queries faster, provide answers of various questions in real time and deal with multiple customers without interrupting their browsing flow. The live support chat software also enables support teams to reduce tickets instantly while enhancing customer response time and their satisfaction levels. With ProProfs, bring assurance to your customers and tell them that you are always around them whenever they need you.

ProProfs chat allows easy options to engage and connect with worthy customers and website visitors in real time by enabling proactive outreach to your customer support team. Your support executive may send proactive chat requests to website visitors and guide them through the sales funnel by using this tool.

ProProfs chat is equipped with topmost features that enable you to reach out customers easily and display right offers to them. This chat platform offers competitive advantage to a business by adding better numbers in sales, conversion rates, and customer engagements.
www.proprofs.com

Pricing

Starting from
$9/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Chinese (Simplified), French, German, Portuguese, Spanish
ProProfs Chat screenshotLive Chat Software for Website - By ProProfsProProfs Chat screenshotProProfs Chat screenshotProProfs Chat screenshotProProfs Chat screenshotProProfs Chat screenshot

ProProfs Chat reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.3
  4.6
  4.8
Preethi Randhawa

Affordable and highly valued Service

Reviewed 2015-05-27
Review Source: GetApp

It’s embarrassing to say that it took us over six months to get started with Live2Support. No idea why? It is great converter and lead generator. It has anything and everything needed to run successful live and automated chats. It has reduced response time and tremendously improved online customer service. I have not imagined how easy are the step-by-step tutorials to configure and customize each and everything on this live chat service. It has awesome support service. They have integrated my chat with 3D cart, website and sales force. I created two branded custom chat images one for offline and one for online they help me get that up and running and positioned where I wanted it. I have quarterly renewed the services priced at $110 and will continue with it till I have business.

Pros
The affordable and reliable chat service of Live2Support's has helped our organization to reduce response time in delivering online customer service. Its associated analytical services have helped us to analyze sales trigger points and redefined our customer satisfaction parameters. It has become unique tool in organization’s daily operations to identify key metrics for gauging its effectiveness. Its control panel has enhanced our ability to measure and analyze live chat channel and individual chat agent performance. This unique capability has helped us to achieve high customer satisfaction through quick issue resolution in highly focused interactions.

Cons
The extended functionality provided need extensive time frame to explore

Response from ProProfs


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Rating breakdown

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Mike Wilk

I can monitor people on my site!!

Used daily for 2+ years
Reviewed 2017-06-14
Review Source: Capterra

Well, when enterprise companies are using this software and have no complaints, why would a blogger have any complaints! ;)

Pros
I am a blogger and I needed a medium to connect with my readers on WordPress website. When I got ProProfs Chat, I thought it's just a live chat software but then I realized I could monitor my visitors, engage them in conversations and send them chat invites - IMPRESSED!

Response from ProProfs


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Rating breakdown

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Ease of use
Features
Customer support

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Tami Dorraugh

Great Chat Program

Used daily for 2+ years
Reviewed 2019-07-08
Review Source: Capterra

Wonderful. We enjoy using this CHAT software.

Pros
Ease of use. Cost was in a reasonable amount for our budget.

Cons
How to add to your website instructions are not real easy to understand. Random software issues had to be addressed by calling support.

Response from ProProfs


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Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Svein Ruberg

Great service for our customers

Used daily for 2+ years
Reviewed 2018-11-30
Review Source: Capterra

Good value and affordable prices.

Pros
Easy set up and this Product reduce our incoming phone calls

Cons
Nothing I can mention as I remeber now!!!

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Rating breakdown

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Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Joya Adrina

Simple and customizable

Reviewed 2015-06-27
Review Source: GetApp

With its easy to use interfaces, availability of native applications for smartphones and several other value added features it surely was ours go-to solution when we were in immediate need of enhancing our website performance by extracting more number of sales/sales leads through it along with serving all our online customers with optimum support.

Pros
It’s designed to be simple and smart and integrates optimally with our Salesforce CRM for automated migration of all conversation we have on website to our CRM. It allowed us “powered by” logo removed, making sure our customers get a seamless customized experience from start to finish.

Cons
Perhaps by extending a free trial that runs for a month so that people who are slow to adopt also tests it fully before putting in an assessment.

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Rating breakdown

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Ease of use
Customer support

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ProProfs Chat pricing

Starting from
$9/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Free: $0

BRONZE: $9/month (billed monthly) or $8/month (billed annually). For 1 operators.

SILVER: $19/month (billed monthly) $15/month (billed annually). For 2 operators.

GOLD: $39/month (billed monthly) or $32/month (billed annually). For 3 operators.

ENTERPRISE: $199/month (billed monthly) or $149/month (billed annually). For unlimited number of operators.

A 15-day free trial is available

ProProfs Chat features

API
CRM Integration
Email Integration
Real Time Monitoring
Reporting & Statistics
Surveys & Feedback
Third Party Integration

Activity Dashboard (93 other apps)
Automatic Notifications (91 other apps)
Chat (170 other apps)
Contact History (72 other apps)
Customizable Branding (92 other apps)
Instant Messaging (88 other apps)
Knowledge Base Management (90 other apps)
Monitoring (90 other apps)
Multi-Channel Communication (85 other apps)
Prioritizing (63 other apps)
Social Media Integration (79 other apps)
Support Ticket Management (66 other apps)
Workflow Management (73 other apps)

Additional information for ProProfs Chat

Key features of ProProfs Chat

  • Real time Text Chat, Visitors monitoring and on-line/offline
  • Dual interface for monitoring & chatting
  • Tracking/chat code for secure web pages (SSL) & secure chat
  • Visitor information - OS, browser, language, & more
  • Various visitor window customizable options
  • All Text/Message in visitor chat window in any language are
  • Typing status
  • CMS integration
  • Canned responses
  • Real Time Monitoring
  • Commerce integration
  • Lead capture
  • Third party integration
  • Fully Customizable chat window and buttons (logo, colors)
  • Operator activity reports and analytics
  • User activity monitoring
  • Surveys & feedback
  • Customer analysis
  • File sharing
  • CRM integration
  • eCommerce integration
  • Authentication & security
  • Multi-language
  • Smart or manual chat routing
  • Mobile apps for iOS and Android
  • Built-in help desk
  • Proactive chats and triggers
  • Visitor tracking
  • Ticket management
  • Email integration
  • Activity dashboard
  • File transfer
  • Alerts / escalation
  • Event triggered actions
  • Mobile integration
  • Offline access
  • Transfer management
  • Programming languages
  • Third party integration
  • Macros
  • Single sign on
  • Search functionality
  • Multi-channel communication
  • Instant messaging
  • Feedback collection
  • Customer history
  • Cash management
  • Customizable branding
  • Collaboration review
  • "What If" scenarios
  • Chat
  • Email templates
  • Timeline management
  • Archiving & retention
  • Icons & team photos
  • Post-chat surveys for gathering feedback
  • Chat transcript
  • Employee profile
  • Filtered views
  • Performance reports
  • Reporting & statistics
  • Real time analytics
  • Trouble ticketing
  • Support ticket tracking
  • Ratings & reviews
  • Security & encryption
  • History tracking
  • Contact history
  • Automated scheduling
  • Customer support tracking
  • Data visualization
  • Visual analytics
  • Labeling
  • Pre-chat & post-chat surveys
  • Ticket form
  • Multiple website support
  • Chat/ticket tagging
  • Daily summary reports
  • Tag-based reports
  • Interactive reports
  • Group statistics
  • Staffing prediction
  • Agent activity reports
  • On-demand reporting
  • First response time reporting
  • Average response time reporting
  • Sales tracker
  • Automated greetings
  • Proactive chats
  • Mobile chat window
  • Credit card masking
  • Banned visitors list
  • Access restriction
  • Chat windows translations
  • Pop-up or embedded chat window
  • Chat window CSS customization
  • Customizable templates
  • Lead capture
  • Off-line messages
  • Real-time visual & audio notification on chat request
  • Third party integration
  • Post-chat surveys for gathering feedback
  • Icons & team photos
  • Reporting & statistics
  • Callback requests when operators are offline
  • Geolocation
View All Features

Benefits

The time to rethink the way in which online customers shop for products and services has finally arrived. Do you have chat-based live support on your website? If not, please consider doing so because it is no longer an option, it is a prerequisite. Live support through live text chat is your ultimate customer service solution.

Here are some of the reasons why you should choose ProProfs Chat to offer live support. With ProProfs Chat, you can:

* Chat with your customers in the language of their choice.

* Support integration with third party tools such as Microsoft Dynamics CRM, Salesforce, Magento, Shopify, ZenDesk, WordPress, Drupal and more.

* Allow call-back requests when operators are offline.

* Gather feedback with post-chat surveys and capture leads with pre-chat form.

* Chat faster with canned responses.

* Improve the resolution time for incoming customer queries by up to 80%.

* Help customers find answers to their queries with knowledge base integration .

* Monitor support operators’ performance through robust reports.

* Customize your live chat window according to different departments or service pages.

* Track the number of visitors on your site.

* Easily capture leads through pre-chat form.

* Improve your support services through post-chat surveys.

* Chat with your customers anytime, anywhere through mobile app available for iOS and Android devices.