ProProfs Help Desk Reviews - Pros & Cons, Ratings & more

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ProProfs Help Desk is an all-in-one help desk solution that streamlines the entire customer support process. Businesses can manage all customer-facing inboxes on one platform, track tickets from start to finish, collaborate with agents on tickets, and resolve complaints and issues.

ProProfs Help Desk

Android

Web-based

Windows

iPad

We are quite pleased to get some competitive functionalities at almost $10/agent/month. Our customer support operation has improved over the course of time and everything is in proper sync.

I love their features: shared inbox, connect support systems, customer satisfaction survey. A customer satisfaction survey helps to identify how you can improve your customer support.

What really did put me into action to invest in a product like ProProfs Help Desk is the Child Ticket feature. Really this feature is amazing.

However, ProProfs helped us realize that important help desk metrics such as average first response time, average ticket resolution time, etc. are great for measuring team performance.

The best part about this software is that it offers great insights into our performance, both at an individual as well as team level.

It’s a lot easier for my team to provide support to customers and never miss out on a single sales or support opportunity. Kudos to the ProProfs team for creating an awesome support tool.

My overall experience with the tool has been great so far and I would recommend the product to all who are looking for both small and enterprise use.

And the best part is, this feature has its own reports section. All the more reason for us to like the product.

We like how the interface of this help desk software works. We have previously used a few help desk systems.

Really good tool and has been helping us take care of all the customer support requests even during these difficult times.

We got ProProfs Help desk before the pandemic and we are glad that we didn’t have to invest much with its use.

It's very easy to use and has great customer support.

I can manage all my channels but not social media and this makes it a little difficult to cater to customer requests received from social media.

It will help us a lot to avoid the separate time we spend on checking our social media accounts separately to check customer requests or complaints.

Help Desk Migration

HelpCrunch

SoftBCom Help Desk

Web Help Desk

 “Gmail like interface makes it Unique”

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Fruitful Customer Help for Businesses

Take support to your table

Thanks for your views on ProProfs Help Desk

ProProfs Help has Impressive Customer Help 

It has been great for the past 7 months. It’s a lot easier for my team to provide support to customers and never miss out on a single sales or support opportunity. Kudos to the ProProfs team for creating an awesome support tool!

Awesome Gmail Like Interface!

Thanks for sharing your views on ProProfs Help Desk.

With ProProfs, our reporting has become way stronger now. As a customer service manager, I can easily analyze both agents’ as well as team performance. Just one glance and we can easily see how customers are rating their interactions with our team. This is really helpful because even if a company has a low ticket resolution time, it’s not of much help if the customer is unhappy. 

The best investment we have made so far! 

Prior to using ProProfs Help Desk software, everything was a big mess. Tickets remained pending for weeks or sometimes, even months. However, with solid ticket organization features and statuses, managers can track which tickets need the utmost attention.

Meet your SLAs and delight customers

Really love the product. It has helped us track our agent productivity way better than any other tool. Would highly recommend people to give ProProfs Help Desk a shot!

Really Like the Child Tickets Feature

Overall, the experience has been quite memorable. We are quite pleased to get some competitive functionalities at almost $10/agent/month. Our customer support operation has improved over the course of time and everything is in proper sync. Highly recommend this tool for small to mid-size businesses. 

I see a lot of potential in this young tool

The experience so far with ProProfs Help Desk has indeed been a memorable one. We recommend this tool for businesses that wish to make data-driven decisions and improve their service quality.

Great Tool for Monitoring Customer Service Operations

Really good tool and has been helping us take care of all the customer support requests even during these difficult times.


One of the Top Help Desk Tools My Team Has Used.

My overall experience with the tool has been great so far and I would recommend the product to all who are looking for both small and enterprise use.


Simple & Fast - Two Words That Make this Software Perfect!

just want to say . it's Perfect Help Desk software!

Amazing help desk software!

We got ProProfs Help desk before the pandemic and we are glad that we didn’t have to invest much with its use. If anything, we got to save some on the support process and managed a lot of customer queries easily with this ticketing system.

ProProfs Help Desk Reviews

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