TOPdesk Reviews

TOPdesk

Help desk & service management

4.52/5 (21 reviews)

Dave Wilson

Service Management built from the ground up requires a solid software base - This is it !

Used daily for 1-2 years
Reviewed 2018-02-08
Review Source: Capterra

The software is easy to use and is modular, which means that you can build your Service Management processes, as and when you require them, especially when you are building new ways of working into your business. If you simply want Incident and Problem Management without Asset Management / Configuration Management / Change Management etc etc, then you can simply use and pay for what you need and then build your software solution, as your Service Management processes mature. The software also gives the user community the opportunity to log requests & incidents via a self service portal which is useful if you want to capture all requests without providing constant 24 hour support. There is also a Knowledge Base which can help the user community to self help on common issues / queries. The software has evolved from a business who live and breathe service and understand customer requirements. The software is supported by consultants who not only understand their own business but take a great deal of time to understand your business - to the point were they feel part of your business. New features are available in stand alone mode when they are being Beta tested (TOPdesk Labs ) before they are released to their customers - They do not simply merge new features into their mainstream products. TOPdesk is a quality solution, supported by quality people and at a very affordable price.

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TOPdesk

Help desk & service management

Rudy Berongoy

IT Services and Technical Support technician/Team leader

Used daily for 2+ years
Reviewed 2018-07-31
Review Source: Capterra

Its great for logging incidents and requests. The Self service portal is easy to use for customers, and can be used in any organizational process. We have been using this product since 2008 and it has improved with each version. We hope to eventually move to the SAAS version. The New Asset Management module has been a great innovation and is very simple to set up and configure. Overall this product is easy to use and will support all processes that an organization may use. This product is constantly under development and it's great that they actively encourage their customers to help in its development. Customer support is second to none, and they are always polite and professional.It's ease of use, not just for the customers, but for operators too. Its easy to customize for your organization. Constantly under development and they listen to the requests of their users. The New Asset Management Module is easy to use and customize. This has been a great innovation and development. Great customer support, which is really important.

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TOPdesk

Help desk & service management

Anonymous

Having used many CAFM system's this is certainly the best software and comes with excellent support

Used daily for 2+ years
Reviewed 2018-01-29
Review Source: Capterra

naEasy and intuitive to use, easy to model for your needs, with many modules available. Can be used across the business Function: IT, HR, Admin, Soft FM, Hard FM and with excellent asset management, room bookings and reception services. The Help Line staff go out of their way to support. Mobilisations or start up Help Desks are also supported with excellent consultants that lead a team through the setup up and training. The Workaid module allows two way communication directly with suppliers and sub contractors whether they have TopDesk or not. Regular seminars/conferences held to address innovation and to allow networking across different business sectors to allow best practice to promulgate.

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TOPdesk

Help desk & service management

Jon Faulkner

From early engagement to beyond our successful full implementation, a thoroughly positive experience

Used daily for 1-2 years
Reviewed 2018-03-16
Review Source: Capterra

It has overall been a really exceptional and rewarding engagement of a software supplier and implementation of their tool. Easy to use UX, end-user focused and people-centric, fabulously engaging and innovative implementation consultants, modular building blocks, value for money offering, usable as a cross-organisation service desk, builds upon and improves existing rigour, attracts and converts even the digital wary, brilliant ongoing support and account management ... with us for the journey.

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TOPdesk

Help desk & service management

Stella Phillips Campbell

TOPdesk reduces the response time of any customer question.

Used daily for 1-2 years
Reviewed 2018-12-21
Review Source: Capterra

We improve the response time to customer questions. We improve the work flow. TOPdesk users have improved performance because the problems are better recorded. We can give a quick answer to any question.The self-service portal is very useful for users to make forms and manage accidents. With TOPdesk we create the forms for new workflows. We can know the problems of users and we can answer any questions from customers. It is very easy to use and has a very simple configuration.

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TOPdesk

Help desk & service management

Lee Puttock

Helped us to improve customer experience and team workload at the same time

Used daily for 6-12 months
Reviewed 2017-11-01
Review Source: Capterra

Self service to help staff help themselves. Better visibility of change status and Service desk that now feels better equipped to deal with incoming tasks and still has headspace to turn those into good KB pages to share knowledge within the team and with the end users.Self service portal flexibilty, the designer lets you set this up to look how you want it to rather than forcing you into a default look and feel. You can customise it so much you will never run out of things to do with it.

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TOPdesk

Help desk & service management

Andrew Crawford

Moving from a locally hosted version to SaaS was the best decision we made.

Used daily for 2+ years
Reviewed 2017-11-01
Review Source: Capterra

TOPdesk provides a simple tool for Service Management provided your organisation has good processes in place ... or even some processes!! For Operators it is easy to use and the KB is excellent. For end users the SSP is superb, delivering an intranet style webspace whilst easing the role of Service Desk Operators.

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TOPdesk

Help desk & service management

Shari Jacobs

Separation of different teams within TOPdesk works very well so that they can manage their own calls

Used daily for 1-2 years
Reviewed 2018-04-06
Review Source: Capterra

TOPdesk works well for call/issue management and benefits from being based on the ITIL model. It can help if you have different teams/departments which need a service management tool but want to manage their calls separately.Self-service Portal is very good, particularly with the latest version. If you populate the knowledge base well, users can often find the help they need before needing to raise a call

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TOPdesk

Help desk & service management

Ian Short

TOPdesk has been a great asset enabling us to improve our customer service

Used daily for 1-2 years
Reviewed 2018-03-19
Review Source: Capterra

- Follows the ITIL model - Has a number of flexible modules which link together - Allows different teams to be separated within the same system - Almost completely administered via web interface

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TOPdesk

Help desk & service management

Rory Manzaroli

Easy call management!

Used daily for 2+ years
Reviewed 2018-10-31
Review Source: Capterra

Helping users 'self-solve'. Tracking incidents and requests. Managing estates / assets.Simple and clear call management. Flexible and highly customisable asset management and SSP.

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TOPdesk

Help desk & service management

Gordon Roberts

Great package, helpful consultants and potential for you to develop into a joined up SM system

Used daily for 2+ years
Reviewed 2018-02-05
Review Source: Capterra

Flexibility to deliver virtually all we need by way of ITSM. Configurable, but stable SaaS. Fab self-service environment.

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TOPdesk

Help desk & service management

James Tydeman

TOPdesk User Support

Used daily for 2+ years
Reviewed 2018-10-31
Review Source: Capterra

Very positive with great flexibility and incredible support.Flexibility within the tool, vast array of modules.

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TOPdesk

Help desk & service management

Anonymous

TopDesk is a ticket system that has very basic functionality.

Used daily for 6-12 months
Reviewed 2018-07-10
Review Source: Capterra

Gets the job done, but lacks a lot of common features that other ticketing systems have out of the box.TopDesk is actively developing its product which is awesome! It is a good ticket system that gets the job done. I have had very little down time.

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TOPdesk

Help desk & service management

Anonymous

Quality

Used daily for 6-12 months
Reviewed 2018-09-18
Review Source: Capterra

from 1st visit to build to launch everything was so professional. Everyone I spoke to was an excellent ambassador for the company.so easy to use.. have used servicenow/remedy etc and this has all of the functionality they have whilst being a lot more individually tailorable

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TOPdesk

Help desk & service management

Anonymous

Great tool for big and busy businesses, to make sure every todo is being taken care of

Used daily for 6-12 months
Reviewed 2018-04-25
Review Source: Capterra

Managing tasks, getting things done and trusting your lists are a big part of why I like this. It offers so many functionalities and is still easy to learn. I also love that it's SaaS.

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TOPdesk

Help desk & service management

Erik B.

Great ITILbased software

Used daily for 1-2 years
Reviewed 2018-12-18
Review Source: Capterra

Scalable professional software that is highly intuitive

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TOPdesk

Help desk & service management

Estela Romero

its versatility and the quality of services

Used weekly for 1-2 years
Reviewed 2018-04-06
Review Source: Capterra

Wow, a company like TOPdesk does not deserve anything other than good reviews, as a client I'm really satisfied, I'm sure that in the field of help desks stands out a lot and is one of the best, its versatility and the quality of services are indisputable.

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TOPdesk

Help desk & service management

Inés Prieto

Very good work

Used weekly for 1-2 years
Reviewed 2018-04-08
Review Source: Capterra

Very good work done by TOPdesk leaves me in no doubt that it is one of the best companies currently in the field of help desks.

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TOPdesk

Help desk & service management

Ludwig Wijns

ITSM Evaluation of TopDesk

Used other for free trial
Reviewed 2018-09-27
Review Source: Capterra

Very specific pointed towards the IT world, such as for a printer defect. But not the ideal solution for a more general type of ITSM application.Well structured design and look-and-feel. Graphical overview with parent-child relation. ITSM functions for configuration management, incident management, problem management and change management. Self service portal designer.

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TOPdesk

Help desk & service management

Patrick Nelson

A lot of use

Used daily for less than 6 months
Reviewed 2019-01-23
Review Source: Capterra

Works well at an efficient price point. I like the overall package I get with Topdesk, including their customer support group. They are great at working out any issue.I like the asset management feature a lot, but probably like the overall ability to service customer requests as easily as possible the most.

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TOPdesk

Help desk & service management

stewart foster

Great Services, enjoyable meeting with Will

Used daily for less than 6 months
Reviewed 2018-03-08
Review Source: Capterra

Makes our organisation more efficient and the wider business found it really easy to adapt to with relatively little training.

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TOPdesk

Help desk & service management