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TOPdesk

4.4

(96)

The service management platform that makes service happen

Last updated: January 2025

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TOPdesk Reviews (2025)

Overall rating

4.4

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Rating criteria

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.62/10

Reviews by rating

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Pros and cons

“This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.”

Robert B.

Freelancer

“This has been a great innovation and development. Great customer support, which is really important.”

Rudy B.

Service Desk Team Leader

“This product is constantly under development and it's great that they actively encourage their customers to help in its development.”

Rudy B.

Service Desk Team Leader

“They lack a lot of features and functionalities that I grew used to with our old ticketing system.”

Verified reviewer

Anonymity request

“Also, creating workflow-based email prompts consumes much time and delays work for a couple of weeks. The events and actions modules are sometimes frustrating especially when triggers do not work.”

Giovanni Ficcadenti L.

Guest Services Specialist

“Mass manipulation of tickets is lacking. You can only mark tickets as completed or closed in their system, you cannot transfer to a operator/operator group on mass, or mass categorize.”

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96 reviews

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