App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Pulsedesk Logo

Helpdesk system with AI

Pulsedesk - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is Pulsedesk?

Universal helpdesk system — collect, manage

and analyze customer requests from all channels

in a single ‘window’.

With support for Gmail, Сlient Portal, WhatsApp, Telegram and Live Chat, our platform provides an all-in-one solution for managing customer inquiries, streamlining your support process, and reducing operational costs.

Increase the reaction speed and improve customer satisfaction with the help of Pulsedesk’s automation tools based on artificial intelligence.

Benefits of using Pulsedesk

- All functionality for one price
- ChatGPT assistance in dialogues
- No training required, go live in 30 minutes
- Free support and onboarding

Starting from

10

/user

Per month

Alternatives with better value for money

Pulsedesk's key features

Most critical features, based on insights from Pulsedesk users:

Email Management
Multi-Channel Communication
Self Service Portal
Remote Access/Control
Reporting/Analytics

All Pulsedesk features

Features rating:

Access Controls/Permissions
Alerts/Escalation
API
Automated Routing
Customer Database
Customizable Branding
Customizable Fields
Email Templates
Knowledge Base Management
Performance Metrics
Prioritization
Real-Time Chat
Real-Time Notifications
Service Level Agreement (SLA) Management
Social Media Integration
Surveys & Feedback
Third-Party Integrations
Workflow Management

Pulsedesk alternatives

Pulsedesk logo
5.0
(4)

Starting from

10

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Zoho Desk logo
4.5
(2.1K)
visit website

Starting from

14

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
SysAid logo
4.5
(480)
visit website

Starting from

79

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
HubSpot Service Hub logo
4.4
(170)
visit website

Starting from

20

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Pulsedesk pricing

Value for money:

Starting from

10

/user

Per month

Pricing details
Subscription
Free trial
Free plan
Pricing range

Pulsedesk integrations (5)

Pulsedesk support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat
Knowledge Base
FAQs/Forum
Email/Help Desk

Training options

Webinars
Documentation
Live Online

Pulsedesk reviews

Overall rating

5.0

/5

4

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.75/10
Rating distribution

5

4

3

2

1

4

0

0

0

0

Pulsedesk FAQs

Q. What type of pricing plans does Pulsedesk offer?

Pulsedesk has the following pricing plans:
Starting from: $10.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Pulsedesk?

Pulsedesk has the following typical customers:
Freelancers, Mid Size Business, Small Business


Q. What languages does Pulsedesk support?

Pulsedesk supports the following languages:
English, Italian, Portuguese, Russian, Slovak


Q. Does Pulsedesk support mobile devices?

Pulsedesk supports the following devices:
Android, iPad, iPhone


Q. Does Pulsedesk offer an API?

Yes, Pulsedesk has an API available for use.


Q. What other apps does Pulsedesk integrate with?

Pulsedesk integrates with the following applications:
Jira, WhatsApp, Zapier, Bitrix24, Twilio


Q. What level of support does Pulsedesk offer?

Pulsedesk offers the following support options:
24/7 (Live rep), Chat, Knowledge Base, FAQs/Forum, Email/Help Desk

Related categories