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RenewityRMA Features
Features Summary
Functionality
4.6
/5
10
Total features
40
4 categories
RenewityRMA features
Common features of Customer Service software
Screenshots
Contenders comparison
Functionality
4.6
/5
10
Price starts from
No pricing info
Total Features
40
Unique features
Parts Management
Eligibility Verification
Electronic Claims
For Manufacturers
Functionality
4.4
/5
3.5K
Price starts from
49
/user
Per month
Total Features
184
Features in Common
23
Unique features
CMDB
Phone Key Input
CRM
For iPad Devices
Common RenewityRMA comparisons
Reviewers who mentioned features said:
Peter B.
Sporting Goods, 51-200 employees
Used daily for 2+ years
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Renewity RMA totally changed how we process our warranty. It dramatically reduced the workload with both processing and phone calls. Our data is now much more accurate and the reports generated greatly helps both our engineering and production departments allowing us to make better products with less issues. Our engineering department regularly uses the system to analyse warranty data to see if fixes are working in the field. The data also helps our sales department to assure them our products are performing well in the field and give our product development department a road map to make better new products.
It's flexibility to configure it to work with your processes and procedures. It reduces the work load required to process a warranty claim and provides endless amount of data for reporting issues and complaints. It improves the customer service experience.
It's interface with cell phones is not great, it needs to have an app developed for phone and tablet use for consumers. It would also be nice to have an interface to work with ERP systems.
Candace F.
Industrial Automation, 501-1,000 employees
Used daily for 2+ years
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Renewity allows us to have a customer facing program to track every device coming in for repair. We send quotes, updates and other communication through the program and that allows us to keep everything together for every device. The program is configurable for our needs and the price is great!
This software allows us to have a customer facing RMA portal. We designed it to be specific to our company and our products. It allows us to have the work flow we want. This program is the lifeblood of our service business. The support team is great and I honestly cannot recall any issues of downtime because of their servers or software.
The initial set up of this program is not intuitive and they do not have a lot of instructions avaialble to help a user figure it out. There are a few features we would like that we are not able to utilize due to our setup, and changes to our set up cause reporting to go haywire.
Lee S.
Electrical/Electronic Manufacturing, 201-500 employees
Used daily for 2+ years
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We were running our RMA process through an in-house coded system based on an obsolete program, and it was on the brink of complete failure. RenewityRMA propelled us so far forward that it is hard to believe where we were before. We did a lot of research into available systems, and I thought it ironic that RenewityRMA had the best feature set, and at a fraction of the cost of other systems. Best decision we could have made.
RenewityRMA is a highly customizable product that puts all of the power of the system in your control. It isn't a canned product that you buy and then try to fit into, it is formed around your process, and then you have the keys to tweak and adjust as you see fit.
I don't think that there is anything that I didn't like about the program, there are enhancements that could be made, and the folks at RenewityRMA are more than happy to accommodate requests, and have always given us great support.
Stephen W.
Consumer Electronics, 1-10 employees
Used daily for 2+ years
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We have been able to double the profits in our RMA service program by entering the repairs and upgrades in a format the customer can easily read and approve.
What's really cool about Renewity is its totally customizable. The customer is in total control to make adjustment to the software to meet the company's specific needs as the company grows. The customer service is outstanding. If for any reason you might get stuck when setting up customizing the software, a quick e-mail or a phone call is all it takes to get you back on-line. The response time is real time. It is totally expandable as well. You can never outgrow Renewity.
What is there not to like? Renewity has been able to meet or exceed our expectation.
bill j.
Medical Devices, 501-1,000 employees
Used daily for 2+ years
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I am the Frontlines Admin, and I work with Renewity allot. They call or email me right back, we will have conference calls to teach me about the software. They are always there when I need them.
We use it for our device history record, its extremely helpful to us, for all our reporting, history of our returns and repairs. This is our only history record we us. It is very organized and easy to use.
Any issues I have had with frontlines, Renewity will make program changes for me, so I have no complaints
Aaron D.
Electrical/Electronic Manufacturing, 11-50 employees
Used daily for 6-12 months
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Customer service is excellent. The team at Renewity is motivated to get the system performing just how the customer needs it to.
Flexible to configure for all types of processing workflows and data collection needs. Our business has a rigorous technical service depot where we like to track some items that are very product-specific. This software allows for all that to occur and shows the customer how their RMA is progressing through the process. Additionally, the software portal that is customer-facing allows for the requester to enter in critical information about the reason for a service request. In the past, this information had sometimes been lost, under reported, or never reported in the first place.
Lack of API interfaces with third party systems.
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