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Zenvia Customer Cloud

AI for customer service to sell more and serve better

Table of Contents

Is this product right for your business?

Find out with a

Zenvia Customer Cloud - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: December 2025

Zenvia Customer Cloud overview

What is Zenvia Customer Cloud?

Zenvia Customer Cloud is the complete AI solution for companies looking to sell more and provide better customer service.

With WhatsApp, SMS, email, and other integrated channels, you can centralize communication and ensure a seamless customer journey. Our automated chatbots and full AI capabilities optimize service, generate qualified leads, and boost the productivity of sales and support teams.

The solution also features powerful integrations that connect systems and data, simplifying operations and eliminating the need for multiple vendors. From the first contact to post-sale, you accelerate processes, reduce costs, and improve results.

Additionally, smart dashboards and centralized analytics provide strategic insights for quick decision-making, helping your company grow and delight customers at every interaction.

Key benefits of using Zenvia Customer Cloud

- End-to-end multichannel communication
- Conversational journey, be where your customer is: WhatsApp, chatbots, SMS, RCS
- Fast and seamless experience
- Efficient customer journey
- Data monitoring and analytics"

Starting price

Alternatives

with better value for money

Pros & Cons

Client Support

Chat

Sales

Customer Support

Contacts

Response Templates

Zenvia Customer Cloud’s user interface

Ease of use rating:

4.1

(359)

Zenvia Customer Cloud pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(30)

3-4(171)

5(158)

What do users say about Zenvia Customer Cloud?

Customer support is terrible and hard to get a hold of.

Select to learn more

Who uses Zenvia Customer Cloud?

Based on 359 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Automotive

Retail

Real Estate

Health, Wellness and Fitness

Others

Use cases

Customer Communications Management

Live Chat

Conversational Marketing Platform

Conversational AI Platform

Customer Experience

Zenvia Customer Cloud's key features

Most critical features, based on insights from Zenvia Customer Cloud users:

Reporting/Analytics

3.1

(22)

Chatbot

3.7

(11)

Real-time conversations

4.0

(11)

Multi-Channel communication

3.5

(16)

Chat/Messaging

4.1

(8)

File sharing

4.0

(10)

All Zenvia Customer Cloud features

Features rating:

3.9

(359)

Transfers/Routing

4.5

(4)

Personalization

2.5

(2)

Communication management

4.0

(1)

Group messaging

5.0

(1)

Natural language processing

(0)

Live chat

4.1

(8)

Proactive chat

3.8

(6)

Third-Party integrations

3.8

(6)

Canned responses

3.8

(8)

One-to-One messaging

4.4

(11)

Customizable templates

2.7

(3)

Multi-Language

4.0

(9)

Real-time consumer-facing chat

4.2

(5)

Social media integration

3.8

(6)

Mobile access

4.4

(11)

Lead distribution

4.0

(4)

Lead qualification

4.7

(3)

SMS messaging

3.3

(4)

Real-Time analytics

3.0

(3)

Inbox management

4.5

(4)

Autoresponders

3.1

(8)

Transcripts/Chat history

3.9

(9)

Human Handover

3.6

(5)

Appointment scheduling

4.0

(4)

Tagging

(0)

Single sign on

5.0

(1)

Search/Filter

(0)

Real-Time monitoring

(0)

Template management

1.0

(2)

Pre-Configured bot

(0)

On-Demand communications

3.0

(3)

Multi-Channel marketing

(0)

Multi-Channel management

(0)

Monitoring

(0)

Lead management

(0)

Interaction tracking

(0)

For sales teams/organizations

4.0

(1)

CRM

(0)

API

1.0

(1)

AI/Machine learning

(0)

Zenvia Customer Cloud alternatives

Zenvia Customer Cloud

4.1

(359)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.2

Features

3.9

Value for Money

3.8

Customer Support

4.0

4.7

(16.2K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Slack

4.7

(24K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

LiveAgent

4.7

(1.7K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Zenvia Customer Cloud pricing

Value for money rating:

3.8

(359)

Starting from

No pricing info

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about Zenvia Customer Cloud price and value

Value for money rating:

3.8

(359)

To see what individual users think of Zenvia Customer Cloud's price and value, check out the review snippets below.

“The app is very friendly and easy to use, the stats are very useful, is good idea to integrated with Facebook messenger and Sirena could work as omnichannel very soon.”

Mayte M.

Marketing manager

“The simple fact of having contact with the client immediately and easily is what I like the most. Integration with our Facebook is super easy and my clients are delighted.”

Gama D.

Coordinator

Zenvia Customer Cloud integrations (7)

Integrations rated by users

We looked at 359 user reviews to identify which products are mentioned as Zenvia Customer Cloud integrations and how users feel about them.

Messenger

Integration rating: 4.0 (1)

Other top integrations

Zenvia Customer Cloud customer support

What do users say about Zenvia Customer Cloud customer support?

Customer support rating:

3.8

We analyzed 59 verified user reviews to identify positive and negative aspects of Zenvia Customer Cloud customer support.

A fair number of users highlight the fast, timely, and solution-oriented responses from the support team.

Multiple users appreciate the support team's availability and willingness to resolve issues, often providing clear guidance.

A number of users report slow response times, with delays of several hours or even days to resolve critical issues.

Certain users mention difficulty accessing support, lack of knowledgeable staff, and limited support hours as major drawbacks.

Support options

Chat

Knowledge base

Faqs/forum

Training options

Webinars

Live online

Documentation

Videos

To see what individual users say about Zenvia Customer Cloud's customer support, check out the review snippets below.

“It is noteworthy customer service and the excellent predisposition to resolve any restlessness that arises.”

Mahmoud A.

PROJECT MANAGER

“Easy to use, customer support is fast.”

SAMUEL C.

MARKETING MANAGER

“The app is a great idea, but still, with some technical problems such as the integration with messenger that is not working on the mobile, the customer support is so slow to answer and many times they don´t have the knowledge or decision power in order to solve the issues, to be honest, is the worst part in Sirena”

Mayte M.

Marketing manager