App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
SmartITSM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based IT service management and help desk software
Table of Contents
Is this product right for your business?
Find out with a
SmartITSM - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
SmartITSM overview
What is SmartITSM?
SmartITSM is a cloud-based help desk software that helps businesses handle ticketing processes, update calendar overviews, and create service catalogs on a unified platform. Key features include incident management, service monitoring, and alerts/notifications.
The tool allows users to perform troubleshooting during service operations and monitor root cause analysis processes. SmartITSM enables managers to track asset lifecycle duration, create audit documents, and more.
Starting price
per month
Alternatives
with better value for money
SmartITSM’s user interface
SmartITSM reviews
Overall rating
4.7
/5
7
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.86/10
5
4
3
2
1
5
2
0
0
0
SmartITSM's key features
Most critical features, based on insights from SmartITSM users:
All SmartITSM features
Features rating:
SmartITSM alternatives
SmartITSM
Starting from
49
/user
Per month
Freshdesk
Starting from
19
Per month
Zoho Desk
Starting from
20
Per month
Xurrent
Starting from
5
Per month
SmartITSM pricing
Value for money rating:
Starting from
49
/user
Per month
User opinions about SmartITSM price and value
Value for money rating:
SmartITSM support options
Typical customers
Platforms supported
Support options
Training options
SmartITSM FAQs
SmartITSM has the following pricing plans:
Starting from: €49.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of SmartITSM?
SmartITSM has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does SmartITSM support?
SmartITSM supports the following languages:
English, German
Q. Does SmartITSM offer an API?
No, SmartITSM does not have an API available.
Q. What level of support does SmartITSM offer?
SmartITSM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat